Grant: Insight Grants
The University of British Columbia
$5,786.00
I take it, you can too, or can you - employee history of mistreatment by customers and abuse of service employees
FY 2017-18
Program
Insight Grants
Recipient
Location
British Columbia, Canada
Recipient Type
Academia
Type
Grant
Source
SSHRC's Expenditures File
As published
Cle
88052
Name nom
Walker, David D.
Role rôle
Applicant
Amount montant
$5,786
Fiscal year exercice financier
2017
Institution
The University of British Columbia
Établissement
The University of British Columbia
Province id
BC
Province en
British Columbia
Province fr
Colombie-Britannique
Competition year année du concours
2018
Title titre
I take it, you can too, or can you - employee history of mistreatment by customers and abuse of service employees
Keywords mots clés
customer mistreatment; employee incivility; workplace mistreatment; customer service; human resource practices
Program
Insight Grants
Programme
Subventions Savoir
Discipline en
Organizational Behaviour
Discipline fr
Comportement organisationnel
Main discipline
Management, Business, Administrative Studies
Discipline principale
Sciences administratives, gestion des affaires et commerce
Area of research
Employment and labour
Domaine de recherche
Emploi et travail
