Grant: Alliance Grants

This research project aims to help organizations develop technological interfaces (e.g., software, website, mobile application) that are easy to learn for their users and, moreover, to ensure that users are ready to use these interfaces. To do this, the research team and partner organizations (National Bank of Canada, Canadian National Railway, Language Research Development Group and Société Radio-Canada) will conduct a series of studies with various types of users (i.e., citizens, employees, consumers) using various technological interfaces in different contexts of use. These studies will identify, using neurophysiological and machine learning methods, whether users are cognitively ready to optimally use a technological interface and when users are actually learning. The results of this research project will enable Canadian organizations to put in place practices for the development of technological interfaces that optimize their learnability. Given the strategic importance of information technologies and digital transformation in the Canadian economy, several stakeholders (e.g., employees, suppliers, customers, citizens) will benefit from results of this research project, which will therefore have both an economic and social impact for Canada.