Grant: Alliance Grants
Toronto Metropolitan University
$284,500.00
Knowledge Graph Mining for Recommendation and Engagement
FY 2023-24
Summary
The objective of this research project is to revolutionize the design and delivery of protection plans specifically for handheld Portable Electronic Devices (PEDs) through the use of Artificial Intelligence (AI) techniques. These innovative AI techniques will focus on the monetization of the customer base in this economic sector in order to reduce (or possibly eliminate) the cost of protection plans for the end-customers. With 350 million PEDs and $14 billion in warranty sales each year in North America alone, the opportunities for improvement in this sector are significant. Our ongoing partnership with Warranty Life will continue to transform the industry business model through joint academic research and commercial innovation throughout the next 5 years, establishing Canada as a leader in evidence-based, AI-driven technology for warranty and protection plan services. Most specifically, this project will positively impact Canada by allowing our industry partner to expand its market by tapping into 90% of the PDE customer segment that typically do not acquire extended protection plans.
Program
Alliance Grants
Recipient
Location
Ontario, Canada
Recipient Type
Academia
Type
Grant
Source
NSERC's Awards Data
As published
Application id
576524-2022
Name nom
Bagheri, Ebrahim E
Department département
Electrical, Computer and Biomedical Engineering
Organization id
43
Institution établissement
Toronto Metropolitan University
Province en
Ontario
Province fr
Ontario
Country en
CANADA
Country fr
CANADA
Fiscal year exercice financier
2023
Competition year année de concours
2022
Award amount
284500
Program id
ALLRP
Program name en
Alliance Grants
Program name fr
Subventions Alliance
Group en
RESEARCH PARTNERSHIPS
Group fr
PARTENARIATS DE RECHERCHE
Committee code
96
Committee name en
RPP Internal Decision Cttee
Committee name fr
Cté de décision interne - PPR
Area of application code
800
Area of application group en
Information and communication services
Area of application group fr
Services d'information et de télécommunications
Area of application en
Information and communication services
Area of application fr
Services d'information et de télécommunications
Research subject code
2710
Research subject group en
Information technology
Research subject group fr
Information systems design
Research subject en
Technologie de l'information
Research subject fr
Conception de systèmes d'information
Application title
Knowledge Graph Mining for Recommendation and Engagement
Keyword
Information Retrieval; Knowledge Graphs; Recommender Systems; Semantic Technologies; User Modeling
Application summary
The objective of this research project is to revolutionize the design and delivery of protection plans specifically for handheld Portable Electronic Devices (PEDs) through the use of Artificial Intelligence (AI) techniques. These innovative AI techniques will focus on the monetization of the customer base in this economic sector in order to reduce (or possibly eliminate) the cost of protection plans for the end-customers. With 350 million PEDs and $14 billion in warranty sales each year in North America alone, the opportunities for improvement in this sector are significant. Our ongoing partnership with Warranty Life will continue to transform the industry business model through joint academic research and commercial innovation throughout the next 5 years, establishing Canada as a leader in evidence-based, AI-driven technology for warranty and protection plan services. Most specifically, this project will positively impact Canada by allowing our industry partner to expand its market by tapping into 90% of the PDE customer segment that typically do not acquire extended protection plans.
