Grant: Travel Awards - Institute Community Support

A key barrier to improving people's experiences with healthcare is how patient experience data is collected and measured. Traditionally, healthcare organisations have focused on understanding patient experience from an institutional lens, neglecting how experience is shaped by a broad range of factors beyond a specific healthcare interaction. Adopting a systems-based approach is needed to meaningfully solicit and contextualise the experiences of individuals from equity-deserving groups (communities that experience barriers to equal access, opportunities, and resources due to disadvantage and discrimination). Taking a systems-based approach to collecting and acting on patient experience data allows health and social care organisations to work collaboratively to understand people's care experiences and provide high-quality, equitable person-centered care.