Grant: Joseph-Armand Bombardier Canada Graduate Scholarships - Master's
Saint Mary's University - Halifax
$17,500.00
Out of service: an investigation of employee empowerment in the customer service industry
FY 2014-15
Program
Joseph-Armand Bombardier Canada Graduate Scholarships - Master's
Recipient
Location
Nova Scotia, Canada
Recipient Type
Academia
Type
Grant
Source
SSHRC's Expenditures File
As published
Cle
62516
Name nom
Bowers, Kate C.
Role
Applicant
Award amount
17500.00
Fiscal year exercice financier
2014
Institution
Saint Mary's University - Halifax
Établissement
Saint Mary's University - Halifax
Province id
NS
Province en
Nova Scotia
Province fr
Nouvelle-Écosse
Competition year
2014
Title
Out of service: an investigation of employee empowerment in the customer service industry
Keywords
empowerment; customer; rudeness; incivility; service industry; employee; performance; frequency; aggression; affectivity
Program nane en
Joseph-Armand Bombardier Canada Graduate Scholarships - Master's
Program nane fr
Bourses d'études supérieures du Canada Joseph-Armand-Bombardier - Maîtrise
Discipline en
Not specified
Discipline fr
Non précisé
Main discipline en
Not specified
Main discipline fr
Non précisé
Area of research en
Employment and labour
Area of research fr
Emploi et travail
