Grant: Discovery Grants Program - Individual
Wilfrid Laurier University
$20,000.00
Incorporating Customer Satisfaction into Service Operations Management
FY 2021-22
Summary
Customer Relationship Management; Economics of queues; mechanism design; Operations Management; Operations Management/Marketing Interface; Process Optimization; Queueing systems; Service Operations Management
Program
Discovery Grants Program - Individual
Recipient
Location
Ontario, Canada
Recipient Type
Academia
Type
Grant
Source
NSERC's Awards Data
As published
Application id
RGPIN-2017-05297
Name nom
Araghi, Mojtaba
Department département
Lazaridis School of Business and Economics
Organization id
35
Institution établissement
Wilfrid Laurier University
Province en
Ontario
Province fr
Ontario
Country en
CANADA
Country fr
CANADA
Fiscal year exercice financier
2021
Competition year année de concours
2017
Award amount
20000
Program id
RGPIN
Program name en
Discovery Grants Program - Individual
Program name fr
Programme de subventions à la découverte - individuelles
Group en
Discovery grants programs
Group fr
Programmes de subventions à la découverte
Committee code
1509
Committee name en
Civil, Industrial and Systems Engineering
Committee name fr
Génie civil, industriel et des systèmes
Area of application code
520
Area of application group en
Manufacturing processes and products
Area of application group fr
Procédés et produits industriels
Area of application en
Production and operations management
Area of application fr
Production et gestion des opérations
Research subject code
1606
Research subject group en
Industrial engineering
Research subject group fr
Génie industriel
Research subject en
Operations management
Research subject fr
Gestion de la production
Installment
inst:5
Partie
1
Nb partie
6
Application title
Incorporating Customer Satisfaction into Service Operations Management
Keyword
NSERC
Application summary
Customer Relationship Management; Economics of queues; mechanism design; Operations Management; Operations Management/Marketing Interface; Process Optimization; Queueing systems; Service Operations Management
