Contribution: Industrial Research Assistance Program – Contributions to Firms
Manifest Labs Inc.
$30,000.00
Customer Success Process and Support
FY 2021-22 · 2021-04-12
Summary
This role is for a Customer Support team member to help onboard paying customers to the KnowHow software. The success of the software hinges on implementation, onboarding and maintaining ongoing engagement with the client. This team member will help companies define their processes within their company and bring them into KnowHow, and then will lead in rolling out KnowHow to the company's staff and will field and facilitate any questions that arise as employees use KnowHow to complete their day-to-day work.
Department
Program
Industrial Research Assistance Program – Contributions to FirmsIndustrial Research Assistance Program-Contributions to Firms (linked with high confidence)
Recipient
Location
Calgary|Calgary, Alberta, Canada
Recipient Type
For-profit organization
Business Number
735608127
Type
Contribution
Source
Proactive Disclosure - Grants and Contributions
Amendments
Each version of the agreement as published, oldest first, with its total as of that version. The amount above is the latest.
| Amendment | Date | Fiscal Year | Total |
|---|---|---|---|
| 0 | 2021-04-12 | 2021-22 | $20,000.00 |
| 1 | 2021-04-12 | 2021-22 | $30,000.00 |
As published
Additional Information
This agreement has been amended 1 time(s). The end date of this agreements has been modified by 120 days. The total amended value is 10,000 dollars.
Additional Information (French)
Cet accord a été modifié 1 fois La date de fin du présent accord a été changé de 120 jours. La valeur totale des modifications est de 10 000 dollars.
Agreement End Date
2022-02-28
Agreement Number
969986
Agreement Start Date
2021-04-12
Agreement Title
Customer Success Process and Support
Agreement Title (French)
Processus et soutien à la réussite des clients
Agreement Type
Contribution
Agreement Value
$30,000.00
Amendment Date
2021-11-29
Amendment Number
1
Coverage
IRAP Contributions to Firms projects stimulate wealth creation for Canada through technological innovation. | Les projets des Contributions aux entreprises stimulent la création de richesse au Canada grâce à l’innovation technologique.
Description
This role is for a Customer Support team member to help onboard paying customers to the KnowHow software. The success of the software hinges on implementation, onboarding and maintaining ongoing engagement with the client. This team member will help companies define their processes within their company and bring them into KnowHow, and then will lead in rolling out KnowHow to the company's staff and will field and facilitate any questions that arise as employees use KnowHow to complete their day-to-day work.
Description (French)
Ce poste est destiné à un membre de l'équipe de soutien à la clientèle qui aidera à intégrer les clients payants au logiciel KnowHow. Le succès du logiciel repose sur la mise en œuvre, l'intégration et le maintien d'un engagement continu avec le client. Ce membre de l'équipe aidera les entreprises à définir leurs processus au sein de celles-ci et à les intégrer dans KnowHow, puis il dirigera le déploiement de KnowHow auprès du personnel de l'entreprise, et répondra finalement à toutes les questions qui se posent lorsque les employés utilisent KnowHow pour effectuer leur travail quotidien.
Expected Results
The purpose of IRAP Contributions to Firms is to support research, development, adoption and/or adaptation of innovative or technology-driven new or improved products, services or processes in Canada up to their commercialization
Expected Results (French)
Le PARI, par le biais des Contributions aux entreprises, vise à appuyer la recherche, le développement, l’adaptation et/ou l’adoption au Canada de produits, de services ou de processus novateurs ou axés sur des technologies nouvelles ou améliorées, et ce jusqu’à leur commercialisation
Federal Riding
Calgary Centre
Federal Riding (French)
Calgary-Centre
Federal Riding Number
48004
NAICS Code
511211
Organization Code
nrc-cnrc
Organization
National Research Council Canada | Conseil national de recherches Canada
Program Name
Industrial Research Assistance Program – Contributions to Firms
Program Name (French)
Programme d’aide à la recherche industrielle – Contributions aux entreprises
Program Purpose
The purpose of IRAP Contributions to Firms is to support research, development, adoption and/or adaptation of innovative or technology-driven new or improved products, services or processes in Canada up to their commercialization
Program Purpose (French)
Le PARI, par le biais des Contributions aux entreprises, vise à appuyer la recherche, le développement, l’adaptation et/ou l’adoption au Canada de produits, de services ou de processus novateurs ou axés sur des technologies nouvelles ou améliorées, et ce jusqu’à leur commercialisation
Recipient Business Number
735608127
Recipient City
Calgary|Calgary
Recipient Country
CA
Recipient Legal Name
Manifest Labs Inc.
Recipient Operating Name
KnowHow
Recipient Postal Code
T2P 1G1
Recipient Province or Territory
AB
Recipient Type
F
Reference Number
172-2021-2022-Q1-969986
