Grant: Insight Development Grant
Wilfrid Laurier University
$30,077.00
Conversation Dynamics in Customer Care: The Impact of When and How Help Agents Speak on Customer Attitudes and Behaviours
FY 2018-19
Program
Insight Development Grant
Recipient
Location
Ontario, Canada
Recipient Type
Academia
Type
Grant
Source
SSHRC's Expenditures File
As published
Cle
85117
Name nom
Packard, Grant
Role rôle
Individual
Amount montant
$30,077
Fiscal year exercice financier
2018
Institution
Wilfrid Laurier University
Établissement
Wilfrid Laurier University
Province id
ON
Province en
Ontario
Province fr
Ontario
Competition year année du concours
2017
Title titre
Conversation Dynamics in Customer Care: The Impact of When and How Help Agents Speak on Customer Attitudes and Behaviours
Keywords mots clés
(1) Marketing; (2) Customer Service; (3) Language; (4) Communication; (5) Psychology; (6) Econometric Analysis of Field Data
Program
Insight Development Grant
Programme
Subventions de développement Savoir
Discipline en
Marketing
Discipline fr
Marketing
Main discipline
Management, Business, Administrative Studies
Discipline principale
Sciences administratives, gestion des affaires et commerce
Area of research
Management
Domaine de recherche
Gestion
