Contribution: Industrial Research Assistance Program – Contributions to Firms
Discrete Choice Inc.
$168,000.00
Multi-Agent AI Engine for Real-Time Customer-Experience Gap Detection and Insight Generation
FY 2025-26 · 2025-09-01
Summary
Press’nXPress will develop a multi-agent AI engine for real-time analysis of customer experience. This system will benchmark performance across segments, detect gaps in service quality, and identify key drivers of customer satisfaction.
Department
Program
Industrial Research Assistance Program – Contributions to FirmsIndustrial Research Assistance Program-Contributions to Firms (linked with high confidence)
Recipient
Location
Markham|Markham, Ontario, Canada
Recipient Type
For-profit organization
Business Number
755891280
Type
Contribution
Source
Proactive Disclosure - Grants and Contributions
As published
Agreement End Date
2026-03-31
Agreement Number
1034488
Agreement Start Date
2025-09-01
Agreement Title
Multi-Agent AI Engine for Real-Time Customer-Experience Gap Detection and Insight Generation
Agreement Title (French)
Moteur d’IA multi-agents pour la détection en temps réel des lacunes de l’expérience client et la génération d’informations
Agreement Type
Contribution
Agreement Value
$168,000.00
Amendment Number
0
Coverage
IRAP Contributions to Firms projects stimulate wealth creation for Canada through technological innovation. | Les projets des Contributions aux entreprises stimulent la création de richesse au Canada grâce à l’innovation technologique.
Description
Press’nXPress will develop a multi-agent AI engine for real-time analysis of customer experience. This system will benchmark performance across segments, detect gaps in service quality, and identify key drivers of customer satisfaction.
Description (French)
Press'nXPress développera un moteur d’IA multi-agents pour l’analyse en temps réel de l’expérience client. Ce système permettra de comparer les performances des différents segments, de détecter les lacunes dans la qualité du service et d’identifier les principaux facteurs de satisfaction de la clientèle.
Expected Results
The purpose of IRAP Contributions to Firms is to support research, development, adoption and/or adaptation of innovative or technology-driven new or improved products, services or processes in Canada up to their commercialization
Expected Results (French)
Le PARI, par le biais des Contributions aux entreprises, vise à appuyer la recherche, le développement, l’adaptation et/ou l’adoption au Canada de produits, de services ou de processus novateurs ou axés sur des technologies nouvelles ou améliorées, et ce jusqu’à leur commercialisation
Federal Riding
Markham--Unionville
Federal Riding (French)
Markham--Unionville
Federal Riding Number
35056
NAICS Code
511211
Organization Code
nrc-cnrc
Organization
National Research Council Canada | Conseil national de recherches Canada
Program Name
Industrial Research Assistance Program – Contributions to Firms
Program Name (French)
Programme d’aide à la recherche industrielle – Contributions aux entreprises
Program Purpose
The purpose of IRAP Contributions to Firms is to support research, development, adoption and/or adaptation of innovative or technology-driven new or improved products, services or processes in Canada up to their commercialization
Program Purpose (French)
Le PARI, par le biais des Contributions aux entreprises, vise à appuyer la recherche, le développement, l’adaptation et/ou l’adoption au Canada de produits, de services ou de processus novateurs ou axés sur des technologies nouvelles ou améliorées, et ce jusqu’à leur commercialisation
Recipient Business Number
755891280
Recipient City
Markham|Markham
Recipient Country
CA
Recipient Legal Name
Discrete Choice Inc.
Recipient Operating Name
Press'nXpress
Recipient Postal Code
L3R 0B8
Recipient Province or Territory
ON
Recipient Type
F
Reference Number
172-2025-2026-Q2-1034488
