Contribution: Industrial Research Assistance Program – Contributions to Firms
Atomic Motion Inc
$42,900.00
Real-Time Text Support and Triage Using Chatbot Technology
FY 2020-21 · 2020-05-01
Summary
Atomic Motion will create a rapid text-support triage tool leveraging core chatbot competencies. Users arriving at the website are quickly triaged based on their needs or desired services. This technology will enable the user to receive quick and easy access to support materials, such as:
- Being redirected to the required website/resource (CERB application, COVID-19 live updates, latest restrictions, etc.)
- Answers to common questions and queries (automated support).
- Being connected with a staff member through real-time, text-based chat support. If desired, the user can also connect with the operator over video chat (Zoom).
Department
Program
Industrial Research Assistance Program – Contributions to FirmsIndustrial Research Assistance Program-Contributions to Firms (linked with high confidence)
Recipient
Location
Ottawa|Ottawa, Ontario, Canada
Recipient Type
For-profit organization
Business Number
889990511
Type
Contribution
Source
Proactive Disclosure - Grants and Contributions
As published
Agreement End Date
2020-11-30
Agreement Number
954289
Agreement Start Date
2020-05-01
Agreement Title
Real-Time Text Support and Triage Using Chatbot Technology
Agreement Title (French)
Prise en charge des textes en temps réel et triage grâce à la technologie Chatbot
Agreement Type
Contribution
Agreement Value
$42,900.00
Amendment Number
0
Coverage
IRAP Contributions to Firms projects stimulate wealth creation for Canada through technological innovation. | Les projets des Contributions aux entreprises stimulent la création de richesse au Canada grâce à l’innovation technologique.
Description
Atomic Motion will create a rapid text-support triage tool leveraging core chatbot competencies. Users arriving at the website are quickly triaged based on their needs or desired services. This technology will enable the user to receive quick and easy access to support materials, such as:
- Being redirected to the required website/resource (CERB application, COVID-19 live updates, latest restrictions, etc.)
- Answers to common questions and queries (automated support).
- Being connected with a staff member through real-time, text-based chat support. If desired, the user can also connect with the operator over video chat (Zoom).
Description (French)
Atomic Motion va créer un outil de triage textuel rapide en s'appuyant sur les compétences de base des chatbots (agents conversationnels). Les utilisateurs arrivant sur le site Web sont rapidement triés en fonction de leurs besoins ou des services souhaités. Cette technologie permettra à l'utilisateur d'accéder rapidement et facilement à des documents d'aide, tels que : être redirigé vers le site Web/la ressource requise (demande de la PCU, mises à jour en direct sur la COVID-19, récentes restrictions, etc.), obtenir des réponses aux questions et requêtes courantes (support automatisé), être mis en relation avec un membre du personnel par le biais d'une assistance en ligne en temps réel. Si l'utilisateur le souhaite, il peut également se connecter avec l'opérateur par le biais d'un clavardage vidéo (Zoom).
Expected Results
The purpose of IRAP Contributions to Firms is to support research, development, adoption and/or adaptation of innovative or technology-driven new or improved products, services or processes in Canada up to their commercialization
Expected Results (French)
Le PARI, par le biais des Contributions aux entreprises, vise à appuyer la recherche, le développement, l’adaptation et/ou l’adoption au Canada de produits, de services ou de processus novateurs ou axés sur des technologies nouvelles ou améliorées, et ce jusqu’à leur commercialisation
Federal Riding
Ottawa--Vanier
Federal Riding (French)
Ottawa--Vanier
Federal Riding Number
35078
NAICS Code
511211
Organization Code
nrc-cnrc
Organization
National Research Council Canada | Conseil national de recherches Canada
Program Name
Industrial Research Assistance Program – Contributions to Firms
Program Name (French)
Programme d’aide à la recherche industrielle – Contributions aux entreprises
Program Purpose
The purpose of IRAP Contributions to Firms is to support research, development, adoption and/or adaptation of innovative or technology-driven new or improved products, services or processes in Canada up to their commercialization
Program Purpose (French)
Le PARI, par le biais des Contributions aux entreprises, vise à appuyer la recherche, le développement, l’adaptation et/ou l’adoption au Canada de produits, de services ou de processus novateurs ou axés sur des technologies nouvelles ou améliorées, et ce jusqu’à leur commercialisation
Recipient Business Number
889990511
Recipient City
Ottawa|Ottawa
Recipient Country
CA
Recipient Legal Name
Atomic Motion Inc
Recipient Operating Name
Atomic Motion
Recipient Postal Code
K1N 5T4
Recipient Province or Territory
ON
Recipient Type
F
Reference Number
172-2020-2021-Q2-954289
