Grant: Applied Research and Development Grants - Level 1

Korah limited, an IT consulting and software development company, is partnering with Centennial Colleges WIMTACH(Wearable, Interactive and Mobile Technologies Access Center in Health) to evaluate and enhance Contact Centre Robot(ccRobot), Korahs proprietary machine-learning based software system that automatically handles customer service inquiries.Korah counts major Canadian telecommunications and financial services companies such as Bell Canada and Moneris Solutionsamong its clients while WIMTACH has been actively working as a one-stop technology and business development hub for smalland medium sized businesses in the Greater Toronto Area. WIMTACH research team will evaluate the functionality of ccRobotand based on this studys findings, develop a software to guide new clients with configuring and training the ccRobot. Thisautomated tool will be greatly enhance the marketability of ccRobot, enabling new clients to set up and train ccRobot quickly andefficiently. This automated user guidance tool will be designed based on evaluation study conducted by WIMTACH and willprovide automated recommendations to clients throughout the configuration process. Additionally, Korahs in-house developmentteam will use the projects findings to enhance ccRobots core functionality and the Natural language processing engine whichpowers the system. The proposed project will catalyze the commercialization process for Korahs ccRobot, generating significantrevenue and supporting creation of highly skilled jobs in Canada in the process.