Grant: Insight Development Grant
Wilfrid Laurier University
$31,012.00
Conversation Dynamics in Customer Care: The Impact of When and How Help Agents Speak on Customer Attitudes and Behaviours
EF 2017-18
Programme
Insight Development Grant
Bénéficiaire
Emplacement
Ontario, Canada
Type de bénéficiaire
Academia
Type
Grant
Source
SSHRC's Expenditures File
Tel que publié
Cle
85117
Name nom
Packard, Grant
Role rôle
Individual
Amount montant
$31,012
Fiscal year exercice financier
2017
Institution
Wilfrid Laurier University
Établissement
Wilfrid Laurier University
Province id
ON
Province en
Ontario
Province fr
Ontario
Competition year année du concours
2017
Title titre
Conversation Dynamics in Customer Care: The Impact of When and How Help Agents Speak on Customer Attitudes and Behaviours
Keywords mots clés
(1) Marketing; (2) Customer Service; (3) Language; (4) Communication; (5) Psychology; (6) Econometric Analysis of Field Data
Program
Insight Development Grant
Programme
Subventions de développement Savoir
Discipline en
Marketing
Discipline fr
Marketing
Main discipline
Management, Business, Administrative Studies
Discipline principale
Sciences administratives, gestion des affaires et commerce
Area of research
Management
Domaine de recherche
Gestion
