Contribution: Industrial Research Assistance Program – Youth Employment Program
Click Maint Inc.
$30,000.00
SaaS Customer Journey Playbook Documentation, Configuration, and Implementation
EF 2025-26 · 2025-07-02
Résumé
Develop and implement a customer journey playbook with documented touchpoints and processes for improving customer retention, expansion sales, and Net Promoter Scores (NPS). The employee will be responsible for documenting processes and configuring current systems to support automation and efficiencies (Intercom, Gong, Salesforce (CRM), and Totango (Customer Success Software).
Ministère
Programme
Industrial Research Assistance Program – Youth Employment Program
Bénéficiaire
Emplacement
Headingley|Headingley, Manitoba, Canada
Type de bénéficiaire
For-profit organization
Numéro d'entreprise
727505141
Type
Contribution
Source
Proactive Disclosure - Grants and Contributions
Tel que publié
Agreement End Date
2026-03-25
Agreement Number
1033563
Agreement Start Date
2025-07-02
Agreement Title
SaaS Customer Journey Playbook Documentation, Configuration, and Implementation
Agreement Title (French)
Documentation, configuration et mise en œuvre du guide du parcours client SaaS
Agreement Type
Contribution
Agreement Value
$30,000.00
Amendment Number
0
Coverage
IRAP Youth Employment Program projects stimulate wealth creation for Canada through technological innovation. | Les projets du Programme Emploi-jeunesse du PARI stimulent la création de richesse au Canada grâce à l’innovation technologique.
Description
Develop and implement a customer journey playbook with documented touchpoints and processes for improving customer retention, expansion sales, and Net Promoter Scores (NPS). The employee will be responsible for documenting processes and configuring current systems to support automation and efficiencies (Intercom, Gong, Salesforce (CRM), and Totango (Customer Success Software).
Description (French)
Développer et mettre en œuvre un guide du parcours client avec des points de contact et des processus documentés afin d’améliorer la fidélisation des clients, l’expansion des ventes et les scores NPS (Net Promoter Score). L’employé sera chargé de documenter les processus et de configurer les systèmes actuels afin de soutenir l’automatisation et l’efficacité (Intercom, Gong, Salesforce [GRC] et Totango [logiciel de réussite client]).
Expected Results
The purpose of IRAP’s Youth Employment Program is to assist in increasing the supply of highly qualified people, promoting the benefits of advanced studies, demonstrating federal leadership by investing in the skills required to meet the needs of the knowledge economy and facilitating the transition of highly skilled young people to a rapidly changing labour market.
Expected Results (French)
Le Programme Emploi-jeunesse du PARI contribue à accroître le bassin de personnes hautement qualifiées, fait la promotion des études supérieures, démontre le leadership fédéral grâce aux investissements effectués dans l’acquisition des compétences requises pour répondre aux besoins de l’économie du savoir et facilite la transition des jeunes hautement qualifiés vers un marché du travail en évolution rapide.
Federal Riding
Charleswood--St. James--Assiniboia--Headingley
Federal Riding (French)
Charleswood--St. James--Assiniboia--Headingley
Federal Riding Number
46002
NAICS Code
5112
Organization Code
nrc-cnrc
Organization
National Research Council Canada | Conseil national de recherches Canada
Program Name
Industrial Research Assistance Program – Youth Employment Program
Program Name (French)
Programme d’aide à la recherche industrielle – Programme emploi jeunesse
Program Purpose
The purpose of IRAP’s Youth Employment Program is to assist in increasing the supply of highly qualified people, promoting the benefits of advanced studies, demonstrating federal leadership by investing in the skills required to meet the needs of the knowledge economy and facilitating the transition of highly skilled young people to a rapidly changing labour market.
Program Purpose (French)
Le Programme Emploi-jeunesse du PARI contribue à accroître le bassin de personnes hautement qualifiées, fait la promotion des études supérieures, démontre le leadership fédéral grâce aux investissements effectués dans l’acquisition des compétences requises pour répondre aux besoins de l’économie du savoir et facilite la transition des jeunes hautement qualifiés vers un marché du travail en évolution rapide.
Recipient Business Number
727505141
Recipient City
Headingley|Headingley
Recipient Country
CA
Recipient Legal Name
Click Maint Inc.
Recipient Postal Code
R4H 0C3
Recipient Province or Territory
MB
Recipient Type
F
Reference Number
172-2025-2026-Q2-1033563
