Contribution: Industrial Research Assistance Program – Contributions to Firms
Summatti Inc.
$28,000.00
Augmenting Natural Language Processing (NLP) models to improve accuracy of contextual analysis applicable to of long-running customer interactions in a technical support/call-center domain
EF 2019-20 · 2020-01-06
Résumé
Summatti analyses conversations across multiple channels (phone, email, chat, etc.) to provide organizations with deep insights from their customer service organizations. This project is aimed at augmenting the Natural Language Processing (NLP) models to improve the accuracy of the analytics as it pertains to classifying the customer experience/satisfaction, topic(s) of conversation and sentiment around specific aspects of the interaction.
Ministère
Programme
Industrial Research Assistance Program – Contributions to FirmsIndustrial Research Assistance Program-Contributions to Firms (lien de confiance élevée)
Bénéficiaire
Emplacement
Waterloo|Waterloo, Ontario, Canada
Type de bénéficiaire
For-profit organization
Numéro d'entreprise
706605698
Type
Contribution
Source
Proactive Disclosure - Grants and Contributions
Tel que publié
Additional Information
This agreement has been amended 1 time(s). The total amended value is 28,000 dollars.
Additional Information (French)
Cet accord a été modifié 1 fois La valeur totale des modifications est de 28 000 dollars.
Agreement End Date
2020-07-31
Agreement Number
943002
Agreement Start Date
2020-01-06
Agreement Title
Augmenting Natural Language Processing (NLP) models to improve accuracy of contextual analysis applicable to of long-running customer interactions in a technical support/call-center domain
Agreement Title (French)
Perfectionnement des modèles de traitement du langage naturel (TLN) pour améliorer la précision de l'analyse contextuelle applicable aux interactions de longue durée avec les clients dans un environnement de soutien technique ou de centre d'appels
Agreement Type
Contribution
Agreement Value
$28,000.00
Amendment Date
2020-03-18
Amendment Number
1
Coverage
IRAP Contributions to Firms projects stimulate wealth creation for Canada through technological innovation. | Les projets des Contributions aux entreprises stimulent la création de richesse au Canada grâce à l’innovation technologique.
Description
Summatti analyses conversations across multiple channels (phone, email, chat, etc.) to provide organizations with deep insights from their customer service organizations. This project is aimed at augmenting the Natural Language Processing (NLP) models to improve the accuracy of the analytics as it pertains to classifying the customer experience/satisfaction, topic(s) of conversation and sentiment around specific aspects of the interaction.
Description (French)
Summatti analyse des conversations à travers de multiples canaux (téléphone, courriels, clavardage, etc.) pour fournir aux organisations des informations détaillées sur leurs services à la clientèle. Ce projet a pour but d'augmenter les modèles de traitement du langage naturel (TLN) afin d'améliorer la précision de l'analyse en ce qui concerne la classification de l'expérience/satisfaction du client, le(s) sujet(s) de conversation et le ressenti par rapport à des aspects spécifiques de l'interaction.
Expected Results
The purpose of IRAP Contributions to Firms is to support research, development, adoption and/or adaptation of innovative or technology-driven new or improved products, services or processes in Canada up to their commercialization
Expected Results (French)
Le PARI, par le biais des Contributions aux entreprises, vise à appuyer la recherche, le développement, l’adaptation et/ou l’adoption au Canada de produits, de services ou de processus novateurs ou axés sur des technologies nouvelles ou améliorées, et ce jusqu’à leur commercialisation
Federal Riding
Waterloo
Federal Riding (French)
Waterloo
Federal Riding Number
35112
NAICS Code
511211
Organization Code
nrc-cnrc
Organization
National Research Council Canada | Conseil national de recherches Canada
Program Name
Industrial Research Assistance Program – Contributions to Firms
Program Name (French)
Programme d’aide à la recherche industrielle – Contributions aux entreprises
Program Purpose
The purpose of IRAP Contributions to Firms is to support research, development, adoption and/or adaptation of innovative or technology-driven new or improved products, services or processes in Canada up to their commercialization
Program Purpose (French)
Le PARI, par le biais des Contributions aux entreprises, vise à appuyer la recherche, le développement, l’adaptation et/ou l’adoption au Canada de produits, de services ou de processus novateurs ou axés sur des technologies nouvelles ou améliorées, et ce jusqu’à leur commercialisation
Recipient Business Number
706605698
Recipient City
Waterloo|Waterloo
Recipient Country
CA
Recipient Legal Name
Summatti Inc.
Recipient Postal Code
N2L 1S7
Recipient Province or Territory
ON
Recipient Type
F
Reference Number
172-2019-2020-Q4-943002
