Grant: Applied Research and Development Grants - Level 1
Humber College Institute of Technology & Advanced Learning
$25,000.00
Digital Transformation of Ontario's ADR Sector
EF 2021-22
Résumé
The global effects of the COVID-19 pandemic have abruptly shifted the Ontario Alternative DisputeResolution (ADR) sector towards the use of online dispute resolution and virtual platforms for courts,tribunals, and other dispute resolution hearings and processes. The ADR Institute of Ontario (ADRIO) is arevenue-generating non-profit industry association for practicing and aspiring practitioners of ADR. With amembership of over 900-strong across Ontario, ADRIO strives to enhance the quality and standards of practice in the provincial ADR sector by supporting accreditation and professional development of practitioners,including Mediators, Arbitrators, Adjudicators, Facilitators, and ADR students. ADRIO's current databasemanagement system (DMS) has limited functionality to provide client relationship management and relatedclient-practitioner engagement identification. The technical challenge experienced by ADRIO is their limited resources and expertise to change the existing DMS into a more intuitive and accessible customer interface.The goal of this project is to transform how ADR practitioners interact with their clients, better understand the needs and challenges experienced by ADR practitioners; and identify new evolving practices. The EngageGrant will enable research, identification, and pilot testing of an online digital tool for data management, whichwill make ADRIO's processes more efficient, while addressing the emerging needs of Ontario's ADR sector.
Programme
Applied Research and Development Grants - Level 1
Emplacement
Ontario, Canada
Type de bénéficiaire
Academia
Type
Grant
Source
NSERC's Awards Data
Tel que publié
Application id
566694-2021
Name nom
Massa, Tania
Department département
Applied Research & Innovation
Organization id
1662
Institution établissement
Humber College Institute of Technology & Advanced Learning
Province en
Ontario
Province fr
Ontario
Country en
CANADA
Country fr
CANADA
Fiscal year exercice financier
2021
Competition year année de concours
2021
Award amount
25000
Program id
CARD1
Program name en
Applied Research and Development Grants - Level 1
Program name fr
Subventions de recherche et développement appliquée - niveau 1
Group en
Research partnerships programs
Group fr
Programmes de partenariat
Committee code
1561
Committee name en
Applied Research and Development Grants
Committee name fr
Subventions de recherche et développement appliquée
Area of application code
1200
Area of application group en
Advancement of knowledge
Area of application group fr
Avancement des connaissances
Area of application en
Advancement of knowledge
Area of application fr
Avancement des connaissances
Research subject code
8000
Research subject group en
Social sciences and humanities
Research subject group fr
Sciences humaines
Research subject en
Social sciences and humanities
Research subject fr
Sciences humaines
Installment
inst:1
Partie
1
Nb partie
1
Application title
Digital Transformation of Ontario's ADR Sector
Keyword
NSERC
Application summary
The global effects of the COVID-19 pandemic have abruptly shifted the Ontario Alternative DisputeResolution (ADR) sector towards the use of online dispute resolution and virtual platforms for courts,tribunals, and other dispute resolution hearings and processes. The ADR Institute of Ontario (ADRIO) is arevenue-generating non-profit industry association for practicing and aspiring practitioners of ADR. With amembership of over 900-strong across Ontario, ADRIO strives to enhance the quality and standards of practice in the provincial ADR sector by supporting accreditation and professional development of practitioners,including Mediators, Arbitrators, Adjudicators, Facilitators, and ADR students. ADRIO's current databasemanagement system (DMS) has limited functionality to provide client relationship management and relatedclient-practitioner engagement identification. The technical challenge experienced by ADRIO is their limited resources and expertise to change the existing DMS into a more intuitive and accessible customer interface.The goal of this project is to transform how ADR practitioners interact with their clients, better understand the needs and challenges experienced by ADR practitioners; and identify new evolving practices. The EngageGrant will enable research, identification, and pilot testing of an online digital tool for data management, whichwill make ADRIO's processes more efficient, while addressing the emerging needs of Ontario's ADR sector.
