Grant: Applied Research and Development Grants - Level 1
Durham College
$25,000.00
Smart Assistant for Moving Services
EF 2018-19
Résumé
*For past 18 years, No Problem Movers has been offering trusted and cost effective solutions including residential moving, commercial moving, vehicle moving, and senior moving along with other services like packing, unpacking, and junk removal. They have approached Durham College to develop and integrate an Artificial Intelligence (AI) and Natural Language Processing (NLP) supported dialogue agent -Smart Assistant, to improve users' experience. By employing this Smart Assistant to answer routine queries, the company will be able to reduce the volume of their emails and calls directed to support staff, making this process more time-efficient. The proposed system aims to not only boost the user experience, but also to reduce the response time for customer queries. In addition, this Smart Assistant will enable the company to generate more tailored quotes for their customers and lessen the wait time on calls by approximately 30% to 40% and will allow the employees to focus on more strategic work. The outcome of this project will not only affect Canadian economy positively as mentioned above but will also develop the highly skilled workforce necessary in this increasingly connected labour market.
Programme
Applied Research and Development Grants - Level 1
Bénéficiaire
Emplacement
Ontario, Canada
Type de bénéficiaire
Academia
Type
Grant
Source
NSERC's Awards Data
Tel que publié
Application id
537250-2018
Name nom
Tyagi, Vibha
Department département
Head Office
Organization id
2465
Institution établissement
Durham College
Province en
Ontario
Province fr
Ontario
Country en
CANADA
Country fr
CANADA
Fiscal year exercice financier
2018
Competition year année de concours
2018
Award amount
25000
Program id
CARD1
Program name en
Applied Research and Development Grants - Level 1
Program name fr
Subventions de recherche et développement appliquée - niveau 1
Group en
Research partnerships programs
Group fr
Programmes de partenariat
Committee code
1561
Committee name en
Applied Research and Development Grants
Committee name fr
Subventions de recherche et développement appliquée
Area of application code
900
Area of application group en
Commercial services
Area of application group fr
Services commerciaux
Area of application en
Commercial services
Area of application fr
Services commerciaux
Research subject code
2801
Research subject group en
Artificial intelligence
Research subject group fr
Intelligence artificielle
Research subject en
Natural language and speech understanding
Research subject fr
Langage naturel et reconnaissance de la parole
Partie
1
Nb partie
1
Application title
Smart Assistant for Moving Services
Keyword
NSERC
Application summary
*For past 18 years, No Problem Movers has been offering trusted and cost effective solutions including residential moving, commercial moving, vehicle moving, and senior moving along with other services like packing, unpacking, and junk removal. They have approached Durham College to develop and integrate an Artificial Intelligence (AI) and Natural Language Processing (NLP) supported dialogue agent -Smart Assistant, to improve users' experience. By employing this Smart Assistant to answer routine queries, the company will be able to reduce the volume of their emails and calls directed to support staff, making this process more time-efficient. The proposed system aims to not only boost the user experience, but also to reduce the response time for customer queries. In addition, this Smart Assistant will enable the company to generate more tailored quotes for their customers and lessen the wait time on calls by approximately 30% to 40% and will allow the employees to focus on more strategic work. The outcome of this project will not only affect Canadian economy positively as mentioned above but will also develop the highly skilled workforce necessary in this increasingly connected labour market.
