Grant: Insight Development Grant
Wilfrid Laurier University
$30,130.00
Being mistreated by customers: exploring the different types of customer mistreatment and the role of employee attributions
EF 2012-13
Programme
Insight Development Grant
Bénéficiaire
Emplacement
Ontario, Canada
Type de bénéficiaire
Academia
Type
Grant
Source
SSHRC's Expenditures File
Tel que publié
Cle
13982
Name nom
Zhan, Yujie
Role
Applicant
Award amount
30130.00
Fiscal year exercice financier
2012
Institution
Wilfrid Laurier University
Établissement
Wilfrid Laurier University
Province id
ON
Province en
Ontario
Province fr
Ontario
Competition year
2012
Title
Being mistreated by customers: exploring the different types of customer mistreatment and the role of employee attributions
Keywords
customer mistreatment; sabotage; service recovery performance; attribution; prosocial motivation
Program name en
Insight Development Grant
Program name fr
Subventions de développement Savoir
Discipline en
Organizational Behaviour
Discipline fr
Comportement organisationnel
Main discipline en
Management, Business, Administrative Studies
Main discipline fr
Sciences administratives, gestion des affaires et commerce
Area of research en
Management
Area of research fr
Gestion ) ) ) )
