Canadian Transportation Agency
Results and programs. GC InfoBase reports 7 programs of this department, in its Departmental Plans or its actual spending; 3 are current (in the latest plan or, for a program in no plan, with actual spending in the latest year).
- Actual spending, 2024-25
- $64.3M
- Planned, 2025-26 (latest plan)
- $56.5M
- Core responsibilities with indicators
- 1
Spending and employees
Totals of the department's programs: actual spending where reported, then the latest plan.
Spending
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2010-11 | — | $28.8M |
| 2011-12 | — | $29.3M |
| 2012-13 | — | $28.7M |
| 2013-14 | — | $29M |
| 2014-15 | — | $28.8M |
| 2015-16 | — | $28.3M |
| 2016-17 | — | $26.9M |
| 2017-18 | — | $29.1M |
| 2018-19 | — | $33.1M |
| 2019-20 | — | $35.3M |
| 2020-21 | — | $41.4M |
| 2021-22 | — | $42.9M |
| 2022-23 | — | $41.1M |
| 2023-24 | — | $60.8M |
| 2024-25 | — | $64.3M |
| 2025-26 | $56.5M* | — |
| 2026-27 | $35.7M* | — |
| 2027-28 | $35.7M* | — |
| 2028-29 | $35.7M* | — |
Employees (FTEs)
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2011-12 | — | 242 |
| 2012-13 | — | 240 |
| 2013-14 | — | 220 |
| 2014-15 | — | 221 |
| 2015-16 | — | 229 |
| 2016-17 | — | 220 |
| 2017-18 | — | 226 |
| 2018-19 | — | 258 |
| 2019-20 | — | 286 |
| 2020-21 | — | 319 |
| 2021-22 | — | 313 |
| 2022-23 | — | 302 |
| 2023-24 | — | 422 |
| 2024-25 | — | 450 |
| 2025-26 | 416* | — |
| 2026-27 | 258* | — |
| 2027-28 | 258* | — |
| 2028-29 | 258* | — |
Results at a glance
How many indicators met their target each year, as reported in the Departmental Results Reports. Source: GC InfoBase.
Core responsibility indicators
| Report year | Met | Not met | No result reported | Not yet due | Share met (of met and not met) |
|---|---|---|---|---|---|
| 2018-19 | 1 | 4 | 0 | 2 | 20% |
| 2019-20 | 3 | 2 | 0 | 2 | 60% |
| 2020-21 | 2 | 1 | 4 | 0 | 67% |
| 2021-22 | 1 | 2 | 3 | 1 | 33% |
| 2022-23 | 2 | 3 | 2 | 0 | 40% |
| 2023-24 | 2 | 0 | 1 | 4 | 100% |
| 2024-25 | 2 | 0 | 3 | 2 | 100% |
Program indicators
| Report year | Met | Not met | No result reported | Not yet due | Share met (of met and not met) |
|---|---|---|---|---|---|
| 2018-19 | 2 | 4 | 0 | 0 | 33% |
| 2019-20 | 5 | 1 | 0 | 0 | 83% |
| 2020-21 | 3 | 2 | 1 | 0 | 60% |
| 2021-22 | 1 | 2 | 3 | 0 | 33% |
| 2022-23 | 3 | 3 | 0 | 0 | 50% |
| 2023-24 | 2 | 0 | 3 | 0 | 100% |
| 2024-25 | 2 | 1 | 2 | 0 | 67% |
Results by core responsibility
Independent regulatory and dispute-resolution services for transportation providers and users (11 indicators)
Historical: targets against results
Number of air travel accessibility complaints per 100 flights
2024-25Target: Obtain baseline information (2025)Result: 0.04No result reported
Number of air travel consumer complaints per 100 flights
2024-25Target: Obtain baseline information (2025)Result: 4.32No result reported
Percentage of accessibility disputes resolved within service standards.
2024-25Target: ≥ 80% (2025)Result: 82%Met
Percentage of air consumer protection disputes resolved within service standards
2024-25Target: ≥ 85% (2025)Result: —No result reported
Percentage of regulatory authorities issued and determinations cases resolved within service standards.
2024-25Target: ≥ 85% (2025)Result: 99%Met
Transportation Fluidity Index.
2022-23Target: —Result: 0No result reported
Percentage of air carriers complying with consumer protection legislative and regulatory requirements.
2022-23Target: —Result: —No result reported
Percentage of air, rail, marine carriers and facility operators complying with accessibility related legislative and regulatory requirements and codes of practice.
2022-23Target: ≥ 80% (2023)Result: 10%Not met
Percentage of transportation service providers that comply with legislative and regulatory requirements.*
2022-23Target: ≥ 80% (2023)Result: 48%Not met
Current: the 2026-27 plan's targets
Average wait time for air consumer protection disputes (days)
2026-27Target: ≤ 30 (2027)Result: —Planned
Percentage of accessibility disputes resolved within service standards.
2026-27Target: ≥ 80% (2027)Result: —Planned
Percentage of air consumer protection disputes resolved within service standards
2026-27Target: ≥ 100% (2027)Result: —Planned
Percentage of rail and marine disputes resolved within service standards
2026-27Target: ≥ 80% (2027)Result: —Planned
Percentage of regulatory authorities issued and determinations cases resolved within service standards.
2026-27Target: ≥ 85% (2027)Result: —Planned
Future goals: targets due after 2026-27
Number of air travel accessibility complaints per 100 flights
2026-27Target: ≤ 0.04 (2029)Result: —Planned
Number of air travel consumer complaints per 100 flights
2026-27Target: ≤ 4.3 (2029)Result: —Planned
Programs
| Program | Core responsibility | Status | Latest plan, first year | Last actual | Indicators |
|---|---|---|---|---|---|
| Dispute Resolution · BTT02 | Independent regulatory and dispute-resolution services for transportation providers and users | New since an earlier plan | $16.1M 2026-27 | $28.8M 2024-25 | 3 |
| Determinations and Compliance · BTT03 | Independent regulatory and dispute-resolution services for transportation providers and users | New since an earlier plan | $10.3M 2026-27 | $15.3M 2024-25 | 3 |
| Internal Services · ISS00 | — | New since an earlier plan | $9.3M 2026-27 | $14.6M 2024-25 | 0 |
| Economic Regulation · BAN00 | Transparent, fair and timely dispute resolution and economic regulation of the national transportation system. | Not in a Departmental Plan | — | $11.3M 2017-18 | 0 |
| Adjudication and Alternative Dispute Resolution · BAO00 | Transparent, fair and timely dispute resolution and economic regulation of the national transportation system. | Not in a Departmental Plan | — | $9.9M 2017-18 | 0 |
| Internal Services · ISC00 | Internal Services | Not in a Departmental Plan | — | $8M 2017-18 | 0 |
| Analysis and Outreach · BTT01 | Independent regulatory and dispute-resolution services for transportation providers and users | Appeared and later dropped | $5.6M 2022-23 | $7.3M 2022-23 | 1 |
