Offices of the Information and Privacy Commissioners of Canada
Results and programs. GC InfoBase reports 11 programs of this department, in its Departmental Plans or its actual spending; 5 are current (in the latest plan or, for a program in no plan, with actual spending in the latest year).
- Actual spending, 2024-25
- $55M
- Planned, 2025-26 (latest plan)
- $49M
- Core responsibilities with indicators
- 2
Spending and employees
Totals of the department's programs: actual spending where reported, then the latest plan.
Spending
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2010-11 | — | $35.4M |
| 2011-12 | — | $38.8M |
| 2012-13 | — | $37.8M |
| 2013-14 | — | $43.4M |
| 2014-15 | — | $37.3M |
| 2015-16 | — | $35M |
| 2016-17 | — | $36.7M |
| 2017-18 | — | $39.3M |
| 2018-19 | — | $39.7M |
| 2019-20 | — | $42.9M |
| 2020-21 | — | $47.9M |
| 2021-22 | — | $48.6M |
| 2022-23 | — | $47.3M |
| 2023-24 | — | $52.8M |
| 2024-25 | — | $55M |
| 2025-26 | $49M* | — |
| 2026-27 | $55.5M* | — |
| 2027-28 | $53.4M* | — |
| 2028-29 | $52.5M* | — |
Employees (FTEs)
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2011-12 | — | 252 |
| 2012-13 | — | 262 |
| 2013-14 | — | 266 |
| 2014-15 | — | 266 |
| 2015-16 | — | 255 |
| 2016-17 | — | 207 |
| 2017-18 | — | 256 |
| 2018-19 | — | 257 |
| 2019-20 | — | 287 |
| 2020-21 | — | 321 |
| 2021-22 | — | 344 |
| 2022-23 | — | 332 |
| 2023-24 | — | 323 |
| 2024-25 | — | 348 |
| 2025-26 | 361* | — |
| 2026-27 | 355* | — |
| 2027-28 | 344* | — |
| 2028-29 | 339* | — |
Results at a glance
How many indicators met their target each year, as reported in the Departmental Results Reports. Source: GC InfoBase.
Core responsibility indicators
| Report year | Met | Not met | No result reported | Not yet due | Share met (of met and not met) |
|---|---|---|---|---|---|
| 2018-19 | 5 | 5 | 0 | 4 | 50% |
| 2019-20 | 6 | 4 | 0 | 4 | 60% |
| 2020-21 | 3 | 8 | 3 | 1 | 27% |
| 2021-22 | 4 | 1 | 3 | 11 | 80% |
| 2022-23 | 3 | 12 | 2 | 2 | 20% |
| 2023-24 | 2 | 11 | 3 | 3 | 15% |
| 2024-25 | 3 | 11 | 2 | 1 | 21% |
Program indicators
| Report year | Met | Not met | No result reported | Not yet due | Share met (of met and not met) |
|---|---|---|---|---|---|
| 2018-19 | 2 | 4 | 0 | 6 | 33% |
| 2019-20 | 2 | 5 | 5 | 0 | 29% |
| 2020-21 | 2 | 3 | 6 | 1 | 40% |
| 2021-22 | 3 | 5 | 0 | 8 | 38% |
| 2022-23 | 3 | 10 | 2 | 1 | 23% |
| 2023-24 | 4 | 10 | 2 | 0 | 29% |
| 2024-25 | 3 | 9 | 1 | 1 | 25% |
Results by core responsibility
Government Transparency (25 indicators)
Historical: targets against results
Commissioner’s orders are published within established service standards
2024-25Target: ≥ 100% (2024)Result: 97%Not met
Complaint investigations completed each year is equal to or more than the complaints received
2024-25Target: ≥ 100% (2024)Result: 113%Met
Percentage of administrative complaint investigations completed within established service standards
2024-25Target: ≥ 85% (2024)Result: 74.4%Not met
Percentage of administrative complaints assigned to investigators within established service standards
2024-25Target: ≥ 85% (2024)Result: 35.5%Not met
Percentage of refusal complaint investigations completed within established service standards
2024-25Target: ≥ 85% (2024)Result: 71.2%Not met
Percentage of refusal complaints assigned to investigators within established service standards
2024-25Target: ≥ 85% (2024)Result: 30.9%Not met
Median turnaround time for completion of investigations of administrative complaints
2023-24Target: ≤ 30 (2023)Result: 19Met
Median turnaround time for completion of investigations of refusal complaints
2023-24Target: ≤ 120 (2023)Result: 161Not met
Percentage of complaints in the inventory at each year-end that were registered during the current year and previous year
2023-24Target: ≥ 85% (2024)Result: 69.7%Not met
Percentage of completed refusal investigations that result in more information being released to complainants
2023-24Target: ≥ 50% (2023)Result: —No result reported
Percentage of investigations of administrative complaints assigned to investigators within 30 days of being registered
2023-24Target: ≥ 85% (2023)Result: 14.9%Not met
Percentage of investigations of administrative complaints completed within 60 days
2023-24Target: ≥ 85% (2023)Result: 70.9%Not met
Percentage of investigations of refusal complaints assigned to investigators within 180 days of being registered
2023-24Target: ≥ 85% (2023)Result: 37.6%Not met
Percentage of investigations of refusal complaints completed within 270 days
2023-24Target: ≥ 85% (2023)Result: 61.6%Not met
Median turnaround time for administrative cases
2020-21Target: ≤ 90 (2021)Result: 81Met
Median turnaround time for refusal cases
2020-21Target: ≤ 270 (2021)Result: 272Not met
Percentage of recommendations from investigations of complaints that are adopted
2020-21Target: ≥ 95% (2021)Result: —No result reported
Percentage of recommendations from systemic investigations that are adopted
2020-21Target: ≥ 80% (2021)Result: —No result reported
Current: the 2026-27 plan's targets
Percentage of admissible complaints that are less than two years old
2026-27Target: ≥ 85% (2027)Result: —Planned
Percentage of delay complaints assigned to investigators within 30 days of completion of the complaint intake process
2026-27Target: ≥ 85% (2027)Result: —Planned
Percentage of delay complaints concluded within 90 days of being assigned to an investigator
2026-27Target: ≥ 85% (2027)Result: —Planned
Percentage of extension of time complaints assigned to investigators within 30 days of completion of the complaint intake process
2026-27Target: ≥ 85% (2027)Result: —Planned
Percentage of extension of time complaints concluded within 120 days of being assigned to an investigator
2026-27Target: ≥ 85% (2027)Result: —Planned
Percentage of refusal complaints assigned to investigators within 120 days of completion of the complaint intake process
2026-27Target: ≥ 85% (2027)Result: —Planned
Percentage of refusal complaints concluded within 270 days of being assigned to an investigator
2026-27Target: ≥ 85% (2027)Result: —Planned
Future goals: targets due after 2026-27
No targets with a later due date.
Protection and Promotion of Privacy Rights (19 indicators)
Historical: targets against results
Percentage of Canadians who feel that they know about their privacy rights
2024-25Target: ≥ 70% (2025)Result: 47%Not met
Percentage of private sector organizations that have a good knowledge of their privacy obligations
2023-24Target: ≥ 85 (2024)Result: 88Met
Percentage of Canadians who feel that businesses respect their privacy rights
2024-25Target: ≥ 90% (2025)Result: 40%Not met
Percentage of Canadians who feel that the federal government respect their privacy rights
2024-25Target: ≥ 90% (2025)Result: 62%Not met
Percentage of Canadians who read OPC information and find it useful
2024-25Target: ≥ 70% (2025)Result: 66%Not met
Percentage of complaints responded to within service standards
2024-25Target: ≥ 75% (2025)Result: 62%Not met
Percentage of federal and private sector organizations that find OPC’s advice and guidance to be useful in reaching compliance
2024-25Target: ≥ 70% (2025)Result: 78%Met
Percentage of key privacy issues that are the subject of guidance to organizations on how to comply with their privacy responsibilities
2024-25Target: No target has been set for this indicator in 2024–25. This indicator will be reviewed and updated in the coming year. (2025)Result: Considering the possibility of a transformed legal framework and the fact that the guidelines are grounded in legislation and could become outdated following such reform, the OPC did not set any target for this indicator in 2022–23, 2023–24, and 2024–25. There are no results to report for this indi…No result reported
Percentage of key privacy issues that are the subject of information to Canadians on how to exercise their privacy rights
2024-25Target: No target has been set for this indicator in 2024–25. This indicator will be reviewed and updated in the coming year. (2025)Result: Considering the possibility of a transformed legal framework and the fact that the guidelines are grounded in legislation and could become outdated following such reform, the OPC did not set any target for this indicator in 2022–23, 2023–24, and 2024–25. There are no results to report for this indi…No result reported
Percentage of OPC formal recommendations implemented by departments and organizations
2024-25Target: ≥ 90% (2025)Result: 87%Not met
Percentage of OPC recommendations on privacy-relevant bills and studies that have been adopted
2024-25Target: ≥ 60% (2025)Result: 89.5%Met
Current: the 2026-27 plan's targets
Number of new or updated guidance related to priority issues of importance for organizations
2026-27Target: ≥ 5 (2027)Result: —Planned
Number of new or updated information products related to priority issues of importance for Canadians
2026-27Target: ≥ 5 (2027)Result: —Planned
Number of proactive enforcement or remedial actions taken by the OPC to address systemic or high-risk privacy issues in Canada
2026-27Target: ≥ 50 (2027)Result: —Planned
Percentage of Canadians who feel that they know about their privacy rights
2026-27Target: ≥ 50% (2027)Result: —Planned
Percentage of complaints processed at intake within service standards
2026-27Target: ≥ 50% (2027)Result: —Planned
Percentage of information requests from individuals responded to within service standards
2026-27Target: ≥ 80% (2027)Result: —Planned
Percentage of investigations closed within service standards
2026-27Target: ≥ 75% (2027)Result: —Planned
Percentage of privacy breach reports reviewed and responded to by the OPC within service standards
2026-27Target: ≥ 80% (2027)Result: —Planned
Percentage of privacy-relevant bills and studies with strengthened privacy protection, following OPC advice/recommendations
2026-27Target: ≥ 60% (2027)Result: —Planned
Future goals: targets due after 2026-27
Percentage of private sector organizations that have a good knowledge of their privacy obligations
2026-27Target: 2026-27 is not a survey year (2028)Result: —Planned
Programs
| Program | Core responsibility | Status | Latest plan, first year | Last actual | Indicators |
|---|---|---|---|---|---|
| Promotion Program · BRG01 | Protection and Promotion of Privacy Rights | Missing from some plans | $15.1M 2026-27 | $13.1M 2024-25 | 7 |
| Compliance with access to information obligations · BRF01 | Government Transparency | Missing from some plans | $12.6M 2026-27 | $12.9M 2024-25 | 25 |
| Protection Program · BRG02 | Protection and Promotion of Privacy Rights | Missing from some plans | $12.5M 2026-27 | $13.9M 2024-25 | 5 |
| Internal Services - Office of the Privacy Commissioner · ISS10 | — | Missing from some plans | $10M 2026-27 | $9.9M 2024-25 | 0 |
| Internal Services - Office of the Information Commissioner · ISS20 | — | Missing from some plans | $5.4M 2026-27 | $5.3M 2024-25 | 0 |
| Compliance Activities · ASN00 | The privacy rights of individuals are protected. | Not in a Departmental Plan | — | $12.1M 2017-18 | 0 |
| Compliance with Access to Information Obligations · ASO00 | Rights under the Access to Information Act are safeguarded. | Not in a Departmental Plan | — | $9.9M 2017-18 | 0 |
| Internal Services · ISC01 | Internal Services | Not in a Departmental Plan | — | $7M 2017-18 | 0 |
| Research and Policy Development · AST00 | The privacy rights of individuals are protected. | Not in a Departmental Plan | — | $3.8M 2017-18 | 0 |
| Internal Services · ISC02 | Internal Services | Not in a Departmental Plan | — | $3.7M 2017-18 | 0 |
| Public Outreach · ASR00 | The privacy rights of individuals are protected. | Not in a Departmental Plan | — | $2.8M 2017-18 | 0 |
