Program directory · Administrative Tribunals Support Service of Canada
Mandate and Members Services
- Program code
- BEE03 (ATSSC)
- Core responsibility
- Support services and facilities to federal administrative tribunals and its members
- In Departmental Plans
- 2018-19 – 2026-27 · New since an earlier plan
What it does
The Program primarily provides expert research and analysis, advisory services, outreach and training activities, investigation support services, mediation, as well as policy and procedure development to assist tribunals in the discharge of their statutory responsibilities. These services are provided by ATSSC employees such as sectoral experts, tribunal assistants and research personnel.
Source: the department's Program Inventory, via GC InfoBase.
History and lineage
First appears in GC InfoBase's actual spending by program in 2018-19. The data does not record when a program was created; it may be older than its first appearance here, which is limited by the sources (program spending starts in 2010-11, Departmental Plans in 2018-19).
| Program | Relation | Years with data | Actual spending over those years |
|---|---|---|---|
| Mandate and Members Services | This program | 2018-19 – 2028-29 | $233M |
No earlier or later program in the same department has a similar name.
Significant changes in scope and budget
Detected from the data: renames between plans, programs it appears to replace, merge with or split into (matched by name), year-over-year changes in spending of at least 25% and $5M, or in employees of at least 20% and 25 FTEs, linked budget measures, and results indicators added or dropped.
| Year | What changed | Source |
|---|---|---|
| 2020-21 | Indicators dropped: Error rate on payments to tribunal members | Departmental Results Framework (GC InfoBase) |
Success criteria
The program's indicators from its department's Departmental Results Framework: the target set in each year's plan, and the result reported the following year. Source: GC InfoBase.
Historical: targets against results
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2019-20 | — | 2020 | 94.6% Target to be achieved by March 31, 2020: No less than 80%. | No result reported |
| 2020-21 | ≥ 85% | 2021 | 93.6% | Met |
| 2021-22 | ≥ 85% | 2022 | 82.7% Overall members of the tribunals supported by the ATSSC were satisfied with the services provided to them. ATSSC senior management, in consultation with tribunal Chairpersons, will identify and implement actions to address feedback received via the ATSSC’s annual Survey of Tribunal Member Satisfaction. | Not met |
| 2022-23 | ≥ 85% | 2023 | 84.8% Overall members of the tribunals supported by the ATSSC were satisfied with the services provided to them. ATSSC senior management, in consultation with tribunal Chairpersons, will identify and implement actions to address feedback received via the ATSSC's annual Survey of Tribunal Member Satisfaction. | Not met |
| 2023-24 | ≥ 85% | 2024 | 94.9% This year, the ATSCC has implemented the client satisfaction score (CSAT) to calculate members’ level of satisfaction. Previous years’ results have not been recalculated. | Met |
| 2024-25 | ≥ 85% | 2025 | 95.3% | Met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | ≤ 2% | 2019 | 0.2% | Met |
| 2019-20 | ≤ 2% | 2020 | 0.1% | Met |
Current: the 2026-27 plan's targets
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2026-27 | ≥ 85% | 2027 | — | Planned |
Future goals: targets due after 2026-27
No targets with a later due date.
Spending and employees: planned against actual
Spending
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2018-19 | $30.9M | $30.6M |
| 2019-20 | $30.6M | $31.4M |
| 2020-21 | $34.9M | $30.9M |
| 2021-22 | $34.9M | $32.1M |
| 2022-23 | $33.8M | $36.7M |
| 2023-24 | $36M | $36.6M |
| 2024-25 | $35.8M | $35.2M |
| 2025-26 | $35.4M | — |
| 2026-27 | $32.6M | — |
| 2027-28 | $31.3M* | — |
| 2028-29 | $29.9M* | — |
Employees (FTEs)
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2018-19 | 271 | 274 |
| 2019-20 | 277 | 289 |
| 2020-21 | 262 | 288 |
| 2021-22 | 278 | 301 |
| 2022-23 | 278 | 319 |
| 2023-24 | 314 | 307 |
| 2024-25 | 298 | 290 |
| 2025-26 | 312 | — |
| 2026-27 | 289 | — |
| 2027-28 | 286* | — |
| 2028-29 | 282* | — |
Planned spending, plan by plan
Each row is one year's Departmental Plan and its forecast for the next three fiscal years; read a column down to see how the forecast for one year changed. The last row is what was actually spent. Click an amount for its source. Biggest changes in federal spending plans
| Plan | 2018-19 | 2019-20 | 2020-21 | 2021-22 | 2022-23 | 2023-24 | 2024-25 | 2025-26 | 2026-27 | 2027-28 | 2028-29 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2018-19 plan | $30,947,234 | $29,870,092 | $30,103,124 | ||||||||
| 2019-20 plan | $30,585,551 | $30,966,425 | $30,804,080 | ||||||||
| 2020-21 plan | $34,876,790 | $34,717,009 | $34,429,155 | ||||||||
| 2021-22 plan | $34,900,691 | $34,092,454 | $34,110,736 | ||||||||
| 2022-23 plan | $33,841,217 | $33,853,057 | $33,792,141 | ||||||||
| 2023-24 plan | $36,025,611 | $34,999,792 | $33,101,946 | ||||||||
| 2024-25 plan | $35,814,445 | $33,962,354 | $34,077,573 | ||||||||
| 2025-26 plan | $35,351,034 | $35,014,456 | $34,706,119 | ||||||||
| 2026-27 plan | $32,629,712 | $31,265,414 | $29,865,835 | ||||||||
| Actual | $30,553,825 | $31,362,698 | $30,870,950 | $32,062,108 | $36,706,039 | $36,620,805 | $35,201,147 |
Actual spending is from Departmental Results Reports and the Public Accounts, as published in GC InfoBase. FTEs are full-time equivalents.
