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Program directory · Canada Border Services Agency

Information Management Services

Program code
ISS06 (CBSA)
Core responsibility
Internal Services
In Departmental Plans
2018-19 – 2026-27 · New since an earlier plan

What it does

Information management services involve activities undertaken to achieve efficient and effective information management to support program and service delivery; foster informed decision making; facilitate accountability, transparency, and collaboration; and preserve and ensure access to information and records for the benefit of present and future generations. Information management (IM) is the discipline that directs and supports effective and efficient management of information in an organization, from planning and systems development to disposal or long-term preservation.

Source: the department's Program Inventory, via GC InfoBase.

History and lineage

First appears in GC InfoBase's actual spending by program in 2018-19. The data does not record when a program was created; it may be older than its first appearance here, which is limited by the sources (program spending starts in 2010-11, Departmental Plans in 2018-19).

2018-192019-202020-212021-222022-232023-242024-252025-262026-272027-282028-29Information Management Services 2018-19: $6.1MInformation Management Services 2019-20: $5.9MInformation Management Services 2020-21: $18.3MInformation Management Services 2021-22: $24MInformation Management Services 2022-23: $26.5MInformation Management Services 2023-24: $28.4MInformation Management Services 2024-25: $17.9MInformation Management Services 2025-26: $8.7MInformation Management Services 2026-27: $9.6MInformation Management Services 2027-28: $9.4MInformation Management Services 2028-29: $9.4MInformation Management ServicesInformation M…Information Management Services
Bars: spending by fiscal year (dark: actual; light: actual restated on the 2017-18 program structure; outlined: the latest plan's forecast; grey: related programs). Bands: each program in the lineage over the years it has data. The line at the bottom shows this program's names over time.
ProgramRelationYears with dataActual spending over those years
Information Management ServicesThis program2018-19 – 2028-29$127M

No earlier or later program in the same department has a similar name.

Significant changes in scope and budget

Detected from the data: renames between plans, programs it appears to replace, merge with or split into (matched by name), year-over-year changes in spending of at least 25% and $5M, or in employees of at least 20% and 25 FTEs, linked budget measures, and results indicators added or dropped.

YearWhat changedSource
2019-20Renamed from “Information Management Services - Canada Border Services Agency” to “Information Management Services”.GC InfoBase program names by year
2020-21Spending $18.3M, against $5.9M in 2019-20 (+209%).Actual spending (GC InfoBase)
2021-22Spending $24M, against $18.3M in 2020-21 (+31%).Actual spending (GC InfoBase)
2024-25Spending $17.9M, against $28.4M in 2023-24 (−37%).Actual spending (GC InfoBase)
2025-26Planned employees (FTEs) 60, against 128 in 2024-25 (−53%).FTEs (GC InfoBase)
2025-26Planned spending $8.7M, against $17.9M in 2024-25 (−52%).Latest Departmental Plan

Success criteria

Neither this program nor its core responsibility has results indicators in GC InfoBase (internal services, for example, have none).

Spending and employees: planned against actual

Spending

2018-19: $9M2018-19: $6.1M2018-192019-20: $8.8M2019-20: $5.9M2019-202020-21: $16.5M2020-21: $18.3M2020-212021-22: $19.8M2021-22: $24M2021-222022-23: $20.8M2022-23: $26.5M2022-232023-24: $22.2M2023-24: $28.4M2023-242024-25: $8.6M2024-25: $17.9M2024-252025-26: $8.7M2025-262026-27: $9.6M2026-272027-28: $9.4M2027-282028-29: $9.4M2028-29
Outlined bar: planned in that year's Departmental Plan (dashed: the latest plan, for years not yet reported). Filled bar: actual.
Show the numbers
Fiscal yearPlannedActual
2018-19$9M$6.1M
2019-20$8.8M$5.9M
2020-21$16.5M$18.3M
2021-22$19.8M$24M
2022-23$20.8M$26.5M
2023-24$22.2M$28.4M
2024-25$8.6M$17.9M
2025-26$8.7M—
2026-27$9.6M—
2027-28$9.4M*—
2028-29$9.4M*—

Employees (FTEs)

2018-19: 682018-19: 562018-192019-20: 652019-20: 462019-202020-21: 662020-21: 612020-212021-22: 792021-22: 852021-222022-23: 782022-23: 1032022-232023-24: 802023-24: 1112023-242024-25: 492024-25: 1282024-252025-26: 602025-262026-27: 672026-272027-28: 642027-282028-29: 652028-29
Outlined bar: planned in that year's Departmental Plan (dashed: the latest plan, for years not yet reported). Filled bar: actual.
Show the numbers
Fiscal yearPlannedActual
2018-196856
2019-206546
2020-216661
2021-227985
2022-2378103
2023-2480111
2024-2549128
2025-2660—
2026-2767—
2027-2864*—
2028-2965*—

Planned spending, plan by plan

Each row is one year's Departmental Plan and its forecast for the next three fiscal years; read a column down to see how the forecast for one year changed. The last row is what was actually spent. Click an amount for its source. Biggest changes in federal spending plans

Actual spending is from Departmental Results Reports and the Public Accounts, as published in GC InfoBase. FTEs are full-time equivalents.