Program directory · Canadian Human Rights Commission
Protection Program
- Department
- Canadian Human Rights Commission
- Program code
- BSB01 (CHRC)
- Core responsibility
- Complaints
- In Departmental Plans
- 2018-19 – 2026-27 · New since an earlier plan
What it does
The Protection Program contributes to a diverse society that promotes social inclusion by ensuring that People in Canada have a human rights complaint resolution system available to them, so that people in vulnerable circumstances can bring forward the human rights issues or challenges they face. To this end, the program screens and registers human rights, pay equity and accessibility complaints; it investigates complaints; it mediates and resolves disputes.
Source: the department's Program Inventory, via GC InfoBase.
History and lineage
First appears in GC InfoBase's actual spending by program in 2017-18. The data does not record when a program was created; it may be older than its first appearance here, which is limited by the sources (program spending starts in 2010-11, Departmental Plans in 2018-19).
| Program | Relation | Years with data | Actual spending over those years |
|---|---|---|---|
| Protection Program | This program | 2017-18 – 2028-29 | $93.8M |
No earlier or later program in the same department has a similar name.
Significant changes in scope and budget
Detected from the data: renames between plans, programs it appears to replace, merge with or split into (matched by name), year-over-year changes in spending of at least 25% and $5M, or in employees of at least 20% and 25 FTEs, linked budget measures, and results indicators added or dropped.
| Year | What changed | Source |
|---|---|---|
| 2020-21 | Indicators added: Ratio of complaints received and complaints completed | Departmental Results Framework (GC InfoBase) |
| 2020-21 | Indicators dropped: # of cases representing public interest before CHRT and the Courts; # of investigation reports; # of judicial reviews (Tribunal & Commission); # of mediation reports; Judicial review success rate; Ratio of complaints received and complaints brought to an end | Departmental Results Framework (GC InfoBase) |
| 2023-24 | Indicators added: Percentage of upheld Commission decisions upon judicial review | Departmental Results Framework (GC InfoBase) |
| 2023-24 | Indicators dropped: % of complaints completed by the Commission | Departmental Results Framework (GC InfoBase) |
| 2024-25 | Indicators added: % of complaints completed by the Commission | Departmental Results Framework (GC InfoBase) |
| 2024-25 | Indicators dropped: Percentage of upheld Commission decisions upon judicial review; Ratio of complaints received and complaints completed | Departmental Results Framework (GC InfoBase) |
Success criteria
The program's indicators from its department's Departmental Results Framework: the target set in each year's plan, and the result reported the following year. Source: GC InfoBase.
Historical: targets against results
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | ≥ 90% | 2019 | 94% | Met |
| 2019-20 | ≥ 90% | 2020 | 96% | Met |
| 2020-21 | ≥ 90% | 2021 | 88% In 2020/21, we received and accepted a lower number of complaints at the Commission, likely due to COVID and the Commission referred a higher number of complaints to the Tribunal, due to changes in our processes, which lowered the % of complaints completed by the Commission. | Not met |
| 2021-22 | ≥ 90% | 2022 | 89% While only a 1% difference between target and actual results, the variance is most likely due to the CHRC's modernization initiatives being in its early stages. | Not met |
| 2022-23 | ≥ 90% | 2023 | 90% | Met |
| 2024-25 | ≥ 90% | 2025 | 91% | Met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | ≥ 55% | 2019 | 59% | Met |
| 2019-20 | ≥ 55% | 2020 | 64% | Met |
| 2020-21 | ≥ 55% | 2021 | 64% | Met |
| 2021-22 | ≥ 55% | 2022 | 65% | Met |
| 2022-23 | ≥ 55% | 2023 | 63% | Met |
| 2023-24 | ≥ 55% | 2024 | 56% | Met |
| 2024-25 | ≥ 55% | 2025 | 61% | Met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2023-24 | ≥ 90% | 2024 | — We no longer report on this program indicator. | No result reported |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2020-21 | ≥ 1 | 2021 | 0.59 In the 2020-21, the ratio of complaints received and complaints completed was affected by the impact of COVID restrictions at the beginning of the fiscal year. While the Commission was able to pivot quickly and continued to provide our services during the pandemic, many of the parties on which we rely for information in processing complaints were not able to respond in kind. Consequently, our com… | Not met |
| 2021-22 | ≥ 1 | 2022 | 1.01 | Met |
| 2022-23 | ≥ 1 | 2023 | — We are no longer reporting on this indicator. | No result reported |
| 2023-24 | ≥ 1 | 2024 | — We are no longer reporting on this indicator. | No result reported |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | ≥ 85 | 2019 | 209 | Met |
| 2019-20 | ≥ 100 | 2020 | 252 | Met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | ≥ 240 | 2019 | 340 | Met |
| 2019-20 | ≥ 240 | 2020 | 218 A significant percentage of the staff complement responsible for working on investigation reports changed during the fiscal year, affecting the Commission’s ability to achieve the target. | Not met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | ≥ 40 | 2019 | 47 | Met |
| 2019-20 | ≥ 40 | 2020 | 43 | Met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | ≥ 130 | 2019 | 201 | Met |
| 2019-20 | ≥ 150 | 2020 | 267 | Met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | ≥ 70% | 2019 | 92% | Met |
| 2019-20 | ≥ 70% | 2020 | 77% | Met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | ≥ 1 | 2019 | 0.87 A new online complaint platform now uses simpler language and offers guidance to make it easier for people to access human rights justice across the country. As a result, the Commission experienced a significant increase in complaints submitted. This influx resulted in a surge of accepted complaints that impacted the overall result. In other words, the number of complaints received became suddenl… | Not met |
| 2019-20 | ≥ 1 | 2020 | 0.81 Accepted 1,210 complaints, the most in the last 10 years and 33% higher than average over that time. | Not met |
Current: the 2026-27 plan's targets
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2026-27 | ≥ 90% | 2027 | — | Planned |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2026-27 | ≥ 55% | 2027 | — | Planned |
Future goals: targets due after 2026-27
No targets with a later due date.
Spending and employees: planned against actual
Spending
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2017-18 | — | $9M |
| 2018-19 | $9.4M | $10.3M |
| 2019-20 | $10.6M | $10.5M |
| 2020-21 | $11.5M | $11.9M |
| 2021-22 | $11.8M | $12.6M |
| 2022-23 | $11.7M | $12.1M |
| 2023-24 | $11.8M | $13.7M |
| 2024-25 | $13.2M | $13.6M |
| 2025-26 | $13.7M | — |
| 2026-27 | $12.5M | — |
| 2027-28 | $12.3M* | — |
| 2028-29 | $11.8M* | — |
Employees (FTEs)
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2017-18 | 74 | 71 |
| 2018-19 | 75 | 86 |
| 2019-20 | 75 | 86 |
| 2020-21 | 85 | 89 |
| 2021-22 | 89 | 91 |
| 2022-23 | 87 | 94 |
| 2023-24 | 95 | 97 |
| 2024-25 | 91 | 91 |
| 2025-26 | 95 | — |
| 2026-27 | 85 | — |
| 2027-28 | 84* | — |
| 2028-29 | 82* | — |
Planned spending, plan by plan
Each row is one year's Departmental Plan and its forecast for the next three fiscal years; read a column down to see how the forecast for one year changed. The last row is what was actually spent. Click an amount for its source. Biggest changes in federal spending plans
| Plan | 2018-19 | 2019-20 | 2020-21 | 2021-22 | 2022-23 | 2023-24 | 2024-25 | 2025-26 | 2026-27 | 2027-28 | 2028-29 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2018-19 plan | $9,387,736 | $9,217,153 | $9,217,153 | ||||||||
| 2019-20 plan | $10,562,497 | $10,152,200 | $10,152,227 | ||||||||
| 2020-21 plan | $11,495,921 | $10,683,454 | $10,642,486 | ||||||||
| 2021-22 plan | $11,766,063 | $10,998,686 | $10,998,686 | ||||||||
| 2022-23 plan | $11,749,869 | $11,123,407 | $11,294,043 | ||||||||
| 2023-24 plan | $11,812,770 | $11,247,749 | $11,055,149 | ||||||||
| 2024-25 plan | $13,248,610 | $12,385,138 | $12,383,213 | ||||||||
| 2025-26 plan | $13,734,341 | $13,734,342 | $13,734,342 | ||||||||
| 2026-27 plan | $12,503,045 | $12,298,164 | $11,835,029 | ||||||||
| Actual | $10,343,569 | $10,549,682 | $11,855,773 | $12,613,875 | $12,113,006 | $13,706,079 | $13,582,070 |
Actual spending is from Departmental Results Reports and the Public Accounts, as published in GC InfoBase. FTEs are full-time equivalents.
