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Program directory · Correctional Service Canada

Community Engagement

Program code
BUK02 (CSC)
Core responsibility
Correctional Interventions
In Departmental Plans
2018-19 – 2026-27 · New since an earlier plan

What it does

The Community Engagement Program contributes to Correctional Interventions through citizen engagement by developing and maintaining relationships with volunteers, partners, stakeholders, Canadians and communities. CSC provides voluntary client-centered services focused on restorative justice and victim services that further contribute to the federal correctional process in areas including meeting victims’ needs and integrating their concerns, meaningful offender accountability and their reintegration.

Key activities include raising public awareness to improve confidence in federal corrections; developing and maintaining partnerships; creating collaborative working relationships with diverse segments of the community, non-governmental agencies, and other government departments; providing leadership to the volunteer program, National Victim Services Program and Restorative Opportunities Program, engaging in restorative justice initiatives; providing / receiving information to / from victims; providing opportunities for and delivering victim-offender mediation services to address serious crime nationally, and supporting ongoing activities that promote the successful reintegration of offenders into the community.

Source: the department's Program Inventory, via GC InfoBase.

History and lineage

First appears in GC InfoBase's actual spending by program in 2018-19. The data does not record when a program was created; it may be older than its first appearance here, which is limited by the sources (program spending starts in 2010-11, Departmental Plans in 2018-19).

2018-192019-202020-212021-222022-232023-242024-252025-262026-272027-282028-29Community Engagement 2018-19: $8.3MCommunity Engagement 2019-20: $8.1MCommunity Engagement 2020-21: $8.2MCommunity Engagement 2021-22: $7.9MCommunity Engagement 2022-23: $8.1MCommunity Engagement 2023-24: $9.9MCommunity Engagement 2024-25: $9.3MCommunity Engagement 2025-26: $9.3MCommunity Engagement 2026-27: $13.9MCommunity Engagement 2027-28: $9.2MCommunity Engagement 2028-29: $9MCommunity Engagement
Bars: spending by fiscal year (dark: actual; light: actual restated on the 2017-18 program structure; outlined: the latest plan's forecast; grey: related programs). Bands: each program in the lineage over the years it has data.
ProgramRelationYears with dataActual spending over those years
Community EngagementThis program2018-19 – 2028-29$59.8M

No earlier or later program in the same department has a similar name.

Significant changes in scope and budget

Detected from the data: renames between plans, programs it appears to replace, merge with or split into (matched by name), year-over-year changes in spending of at least 25% and $5M, or in employees of at least 20% and 25 FTEs, linked budget measures, and results indicators added or dropped.

YearWhat changedSource
2026-27Indicators added: Of the offenders who participate in the Restorative Opportunities Program, the percentage who are not readmitted to federal custody within five years; Percentage of requests to register a victim that are processed within 21 working days of receipt by CSC; Percentage of victim statements that are processed within two working days of receipt by CSCDepartmental Results Framework (GC InfoBase)
2026-27Indicators dropped: Number of active cases with the Restorative Opportunities program; Number of hours provided by volunteers; Number of referrals to the Restorative Opportunities program; Number of registered victimsDepartmental Results Framework (GC InfoBase)

Success criteria

The program's indicators from its department's Departmental Results Framework: the target set in each year's plan, and the result reported the following year. Source: GC InfoBase.

Historical: targets against results

Number of active cases with the Restorative Opportunities program
Expected result: The involvement of the public contributes to offender accountability and successful reintegration, and the public has a voice in the federal correctional process and is better prepared for offenders' release
5182018-19✓ met3742019-20✗ not met3432020-21✗ not met3402021-22✗ not met4042022-23✓ met3652023-24✓ met3112024-25✗ not met

Bars: result reported. Dashed line: target.

Report yearTargetDueResultStatus
2018-19≥ 3002019518Met
2019-20≥ 4002020374
The case closure rate improved, lowering the number of active cases.
Not met
2020-21≥ 4002021343
CSC is working to improve results. For further information, please refer to the 2020-21 Departmental Results Report.
Not met
2021-22≥ 3602022340
CSC is working to improve results. For further information, please refer to the 2021-22 Departmental Results Report.
Not met
2022-23≥ 3602023404Met
2023-24≥ 3602024365Met
2024-25≥ 3602025311
CSC is working to improve results. For further information, please refer to the 2024-25 Departmental Results Report.
Not met
Number of hours provided by volunteers
Expected result: The involvement of the public contributes to offender accountability and successful reintegration, and the public has a voice in the federal correctional process and is better prepared for offenders' release
573,5002018-19– no result390,0002019-20– no result02020-21✗ not met02021-22– no result

Bars: result reported. Dashed line: target.

Report yearTargetDueResultStatus
2018-19≥ 573,5002019—
Indicator under review
No result reported
2019-20≥ 390,0002020—
Indicator under review.
No result reported
2020-21≥ 390,00020210
This indicator is under review.
Not met
2021-22≥ 02022—
This indicator is under review.
No result reported
2022-23—2023This indicator is under review.
This indicator is under review.
No result reported
2023-24—2024Target to be determined
This Indicator is under review
No result reported
2024-25—2025This target is under review.
This target is under review.
No result reported
Number of referrals to the Restorative Opportunities program
Expected result: The involvement of the public contributes to offender accountability and successful reintegration, and the public has a voice in the federal correctional process and is better prepared for offenders' release
1402018-19✓ met1662019-20✓ met1262020-21✗ not met1222021-22✓ met1482022-23✓ met1412023-24✓ met1772024-25✓ met

Bars: result reported. Dashed line: target.

Report yearTargetDueResultStatus
2018-19≥ 1252019140Met
2019-20≥ 1352020166Met
2020-21≥ 1352021126
CSC is working to improve results. For further information, please refer to the 2020-21 Departmental Results Report.
Not met
2021-22≥ 802022122Met
2022-23≥ 802023148Met
2023-24≥ 802024141Met
2024-25≥ 1202025177Met
Number of registered victims
Expected result: The involvement of the public contributes to offender accountability and successful reintegration, and the public has a voice in the federal correctional process and is better prepared for offenders' release
8,4802018-19✓ met8,6912019-20✓ met8,6782020-21✓ met8,5472021-22✗ not met8,6892022-23✗ not met8,8942023-24✗ not met9,1522024-25✓ met

Bars: result reported. Dashed line: target.

Report yearTargetDueResultStatus
2018-19≥ 7,80020198,480Met
2019-20≥ 8,50020208,691Met
2020-21≥ 8,50020218,678Met
2021-22≥ 9,12520228,547
CSC is working to improve results. For further information, please refer to the 2021-22 Departmental Results Report.
Not met
2022-23≥ 9,12520238,689
CSC is working to improve results. For further information, please refer to the 2022-23 Departmental Results Report.
Not met
2023-24≥ 9,12520248,894
CSC is working to improve results. For further information, please refer to the 2023-24 Departmental Results Report.
Not met
2024-25≥ 9,12520259,152Met

Current: the 2026-27 plan's targets

Of the offenders who participate in the Restorative Opportunities Program, the percentage who are not readmitted to federal custody within five years
Expected result: The involvement of the public contributes to offender accountability and successful reintegration, and the public has a voice in the federal correctional process and is better prepared for offenders' release
91%2026-27

Bars: result reported. Dashed line: target.

Report yearTargetDueResultStatus
2026-27≥ 91%2027—Planned
Percentage of requests to register a victim that are processed within 21 working days of receipt by CSC
Expected result: The involvement of the public contributes to offender accountability and successful reintegration, and the public has a voice in the federal correctional process and is better prepared for offenders' release
72.1%2026-27

Bars: result reported. Dashed line: target.

Report yearTargetDueResultStatus
2026-27≥ 72.1%2027—Planned
Percentage of victim statements that are processed within two working days of receipt by CSC
Expected result: The involvement of the public contributes to offender accountability and successful reintegration, and the public has a voice in the federal correctional process and is better prepared for offenders' release
76.9%2026-27

Bars: result reported. Dashed line: target.

Report yearTargetDueResultStatus
2026-27≥ 76.9%2027—Planned

Future goals: targets due after 2026-27

No targets with a later due date.

Spending and employees: planned against actual

Spending

2018-19: $8.5M2018-19: $8.3M2018-192019-20: $8.6M2019-20: $8.1M2019-202020-21: $7.9M2020-21: $8.2M2020-212021-22: $8.7M2021-22: $7.9M2021-222022-23: $8.5M2022-23: $8.1M2022-232023-24: $8.6M2023-24: $9.9M2023-242024-25: $8.8M2024-25: $9.3M2024-252025-26: $9.3M2025-262026-27: $13.9M2026-272027-28: $9.2M2027-282028-29: $9M2028-29
Outlined bar: planned in that year's Departmental Plan (dashed: the latest plan, for years not yet reported). Filled bar: actual.
Show the numbers
Fiscal yearPlannedActual
2018-19$8.5M$8.3M
2019-20$8.6M$8.1M
2020-21$7.9M$8.2M
2021-22$8.7M$7.9M
2022-23$8.5M$8.1M
2023-24$8.6M$9.9M
2024-25$8.8M$9.3M
2025-26$9.3M—
2026-27$13.9M—
2027-28$9.2M*—
2028-29$9M*—

Employees (FTEs)

2018-19: 792018-19: 792018-192019-20: 782019-20: 792019-202020-21: 782020-21: 762020-212021-22: 792021-22: 782021-222022-23: 752022-23: 782022-232023-24: 762023-24: 852023-242024-25: 782024-25: 792024-252025-26: 792025-262026-27: 902026-272027-28: 692027-282028-29: 682028-29
Outlined bar: planned in that year's Departmental Plan (dashed: the latest plan, for years not yet reported). Filled bar: actual.
Show the numbers
Fiscal yearPlannedActual
2018-197979
2019-207879
2020-217876
2021-227978
2022-237578
2023-247685
2024-257879
2025-2679—
2026-2790—
2027-2869*—
2028-2968*—

Planned spending, plan by plan

Each row is one year's Departmental Plan and its forecast for the next three fiscal years; read a column down to see how the forecast for one year changed. The last row is what was actually spent. Click an amount for its source. Biggest changes in federal spending plans

Actual spending is from Departmental Results Reports and the Public Accounts, as published in GC InfoBase. FTEs are full-time equivalents.