Program directory · Department of Justice Canada
Ombudsperson for Victims of Crime
- Department
- Department of Justice Canada
- Program code
- BNY10 (JUS)
- Core responsibility
- Justice System Support
- In Departmental Plans
- 2018-19 – 2026-27 · New since an earlier plan
What it does
The Office of the Federal Ombudsperson for Victims of Crime was created to provide a voice for victims of crime at the federal level and to ensure that the federal government meets its commitments to victims. The Office provides direct information, referral and complaint review services to its primary clients – victims, victims’ family members or representatives, victim serving agencies, and other related stakeholders. The Office also helps raise awareness of systemic issues among all criminal justice and victim serving personnel as well as provides related recommendations and advice to the Government of Canada through the Minister of Justice. To fulfill its mandate, the Office promotes access by victims to existing federal programs and services for victims; addresses complaints of victims about compliance with the provisions of the Corrections and Conditional Release Act, promotes awareness of the needs and concerns of victims and the applicable laws that benefit victims of crime including Canadian Victims Bill of Rights and the principles set out in the Canadian Statement of Basic Principles of Justice for Victims of Crime; identifies and reviews emerging and systemic issues that negatively impact victims of crime; and facilitates access by victims to existing federal programs and services by providing them with information and referrals. The Ombudsperson reports directly to the Minister of Justice and as such the Office falls outside the Department’s governance framework.
Source: the department's Program Inventory, via GC InfoBase.
History and lineage
First appears in GC InfoBase's actual spending by program in 2018-19. The data does not record when a program was created; it may be older than its first appearance here, which is limited by the sources (program spending starts in 2010-11, Departmental Plans in 2018-19).
| Program | Relation | Years with data | Actual spending over those years |
|---|---|---|---|
| Ombudsperson for Victims of Crime | This program | 2018-19 – 2028-29 | $9.9M |
No earlier or later program in the same department has a similar name.
Significant changes in scope and budget
Detected from the data: renames between plans, programs it appears to replace, merge with or split into (matched by name), year-over-year changes in spending of at least 25% and $5M, or in employees of at least 20% and 25 FTEs, linked budget measures, and results indicators added or dropped.
| Year | What changed | Source |
|---|---|---|
| 2023-24 | Renamed from “Ombudsman for Victims of Crime” to “Ombudsperson for Victims of Crime”. | GC InfoBase program names by year |
| 2026-27 | Indicators added: Percentage of Office of the Federal Ombudsperson for Victims of Crime victim-related inquiries and complaints that have been responded to within 15 business days of contact | Departmental Results Framework (GC InfoBase) |
| 2026-27 | Indicators dropped: Percentage of Office of the Federal Ombudsperson for Victims of Crime client inquiries or complaints that are assessed and acted upon. | Departmental Results Framework (GC InfoBase) |
Success criteria
The program's indicators from its department's Departmental Results Framework: the target set in each year's plan, and the result reported the following year. Source: GC InfoBase.
Historical: targets against results
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | ≥ 100% | 2019 | 100% | Met |
| 2019-20 | ≥ 100% | 2020 | 100% | Met |
| 2020-21 | ≥ 100% | 2021 | 100% Result above relating to the OFOVC indicates that the percentage of client inquiries or complaints assessed and acted upon is successfully maintained at 100%, in accordance with the established target. | Met |
| 2021-22 | ≥ 100% | 2022 | 100% | Met |
| 2022-23 | ≥ 100% | 2023 | 100% | Met |
| 2023-24 | ≥ 100% | 2024 | 100% | Met |
| 2024-25 | ≥ 100% | 2025 | 98.8% The OFOVC experienced a 68% increase in files in 2024–25. The outdated case management system also had a direct impact on workload and response time. The launch of the OFOVC’s new case management system was delayed another year due to funding. | Not met |
Current: the 2026-27 plan's targets
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2026-27 | ≥ 80% | 2027 | — | Planned |
Future goals: targets due after 2026-27
No targets with a later due date.
Spending and employees: planned against actual
Spending
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2018-19 | $1.3M | $920K |
| 2019-20 | $1.3M | $1.2M |
| 2020-21 | $1.3M | $1.5M |
| 2021-22 | $1.3M | $1.3M |
| 2022-23 | $1.4M | $1.2M |
| 2023-24 | $1.4M | $1.8M |
| 2024-25 | $1.5M | $2.1M |
| 2025-26 | $1.6M | — |
| 2026-27 | $1.6M | — |
| 2027-28 | $1.6M* | — |
| 2028-29 | $1.6M* | — |
Employees (FTEs)
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2018-19 | 9 | 8 |
| 2019-20 | 8 | 11 |
| 2020-21 | 10 | 10 |
| 2021-22 | 10 | 10 |
| 2022-23 | 11 | 10 |
| 2023-24 | 10 | 12 |
| 2024-25 | 12 | 14 |
| 2025-26 | 14 | — |
| 2026-27 | 14 | — |
| 2027-28 | 14* | — |
| 2028-29 | 14* | — |
Planned spending, plan by plan
Each row is one year's Departmental Plan and its forecast for the next three fiscal years; read a column down to see how the forecast for one year changed. The last row is what was actually spent. Click an amount for its source. Biggest changes in federal spending plans
| Plan | 2018-19 | 2019-20 | 2020-21 | 2021-22 | 2022-23 | 2023-24 | 2024-25 | 2025-26 | 2026-27 | 2027-28 | 2028-29 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2018-19 plan | $1,331,520 | $1,331,520 | $1,331,520 | ||||||||
| 2019-20 plan | $1,332,348 | $1,332,348 | $1,332,348 | ||||||||
| 2020-21 plan | $1,334,839 | $1,336,698 | $1,336,929 | ||||||||
| 2021-22 plan | $1,336,698 | $1,336,929 | $1,336,929 | ||||||||
| 2022-23 plan | $1,371,032 | $1,371,032 | $1,371,032 | ||||||||
| 2023-24 plan | $1,379,844 | $1,379,844 | $1,379,844 | ||||||||
| 2024-25 plan | $1,478,037 | $1,494,092 | $1,490,769 | ||||||||
| 2025-26 plan | $1,568,662 | $1,565,984 | $1,565,984 | ||||||||
| 2026-27 plan | $1,584,655 | $1,584,655 | $1,584,655 | ||||||||
| Actual | $920,484 | $1,222,723 | $1,465,869 | $1,275,789 | $1,184,775 | $1,757,536 | $2,085,913 |
Actual spending is from Departmental Results Reports and the Public Accounts, as published in GC InfoBase. FTEs are full-time equivalents.