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Program directory · Department of Justice Canada

Ombudsperson for Victims of Crime

Program code
BNY10 (JUS)
Core responsibility
Justice System Support
In Departmental Plans
2018-19 – 2026-27 · New since an earlier plan

What it does

The Office of the Federal Ombudsperson for Victims of Crime was created to provide a voice for victims of crime at the federal level and to ensure that the federal government meets its commitments to victims. The Office provides direct information, referral and complaint review services to its primary clients – victims, victims’ family members or representatives, victim serving agencies, and other related stakeholders. The Office also helps raise awareness of systemic issues among all criminal justice and victim serving personnel as well as provides related recommendations and advice to the Government of Canada through the Minister of Justice. To fulfill its mandate, the Office promotes access by victims to existing federal programs and services for victims; addresses complaints of victims about compliance with the provisions of the Corrections and Conditional Release Act, promotes awareness of the needs and concerns of victims and the applicable laws that benefit victims of crime including Canadian Victims Bill of Rights and the principles set out in the Canadian Statement of Basic Principles of Justice for Victims of Crime; identifies and reviews emerging and systemic issues that negatively impact victims of crime; and facilitates access by victims to existing federal programs and services by providing them with information and referrals. The Ombudsperson reports directly to the Minister of Justice and as such the Office falls outside the Department’s governance framework.

Source: the department's Program Inventory, via GC InfoBase.

History and lineage

First appears in GC InfoBase's actual spending by program in 2018-19. The data does not record when a program was created; it may be older than its first appearance here, which is limited by the sources (program spending starts in 2010-11, Departmental Plans in 2018-19).

2018-192019-202020-212021-222022-232023-242024-252025-262026-272027-282028-29Ombudsperson for Victims of Crime 2018-19: $920KOmbudsperson for Victims of Crime 2019-20: $1.2MOmbudsperson for Victims of Crime 2020-21: $1.5MOmbudsperson for Victims of Crime 2021-22: $1.3MOmbudsperson for Victims of Crime 2022-23: $1.2MOmbudsperson for Victims of Crime 2023-24: $1.8MOmbudsperson for Victims of Crime 2024-25: $2.1MOmbudsperson for Victims of Crime 2025-26: $1.6MOmbudsperson for Victims of Crime 2026-27: $1.6MOmbudsperson for Victims of Crime 2027-28: $1.6MOmbudsperson for Victims of Crime 2028-29: $1.6MOmbudsperson for Victims of CrimeOmbudsman for Victims of CrimeOmbudsperson for Victims of Crime
Bars: spending by fiscal year (dark: actual; light: actual restated on the 2017-18 program structure; outlined: the latest plan's forecast; grey: related programs). Bands: each program in the lineage over the years it has data. The line at the bottom shows this program's names over time.
ProgramRelationYears with dataActual spending over those years
Ombudsperson for Victims of CrimeThis program2018-19 – 2028-29$9.9M

No earlier or later program in the same department has a similar name.

Significant changes in scope and budget

Detected from the data: renames between plans, programs it appears to replace, merge with or split into (matched by name), year-over-year changes in spending of at least 25% and $5M, or in employees of at least 20% and 25 FTEs, linked budget measures, and results indicators added or dropped.

YearWhat changedSource
2023-24Renamed from “Ombudsman for Victims of Crime” to “Ombudsperson for Victims of Crime”.GC InfoBase program names by year
2026-27Indicators added: Percentage of Office of the Federal Ombudsperson for Victims of Crime victim-related inquiries and complaints that have been responded to within 15 business days of contactDepartmental Results Framework (GC InfoBase)
2026-27Indicators dropped: Percentage of Office of the Federal Ombudsperson for Victims of Crime client inquiries or complaints that are assessed and acted upon.Departmental Results Framework (GC InfoBase)

Success criteria

The program's indicators from its department's Departmental Results Framework: the target set in each year's plan, and the result reported the following year. Source: GC InfoBase.

Historical: targets against results

Percentage of Office of the Federal Ombudsperson for Victims of Crime client inquiries or complaints that are assessed and acted upon.
Expected result: Canadians in contact with the justice system have access to appropriate services enabling a fair, timely and accessible justice system.
100%2018-19✓ met100%2019-20✓ met100%2020-21✓ met100%2021-22✓ met100%2022-23✓ met100%2023-24✓ met98.8%2024-25✗ not met

Bars: result reported. Dashed line: target.

Report yearTargetDueResultStatus
2018-19≥ 100%2019100%Met
2019-20≥ 100%2020100%Met
2020-21≥ 100%2021100%
Result above relating to the OFOVC indicates that the percentage of client inquiries or complaints assessed and acted upon is successfully maintained at 100%, in accordance with the established target.
Met
2021-22≥ 100%2022100%Met
2022-23≥ 100%2023100%Met
2023-24≥ 100%2024100%Met
2024-25≥ 100%202598.8%
The OFOVC experienced a 68% increase in files in 2024–25. The outdated case management system also had a direct impact on workload and response time. The launch of the OFOVC’s new case management system was delayed another year due to funding.
Not met

Current: the 2026-27 plan's targets

Percentage of Office of the Federal Ombudsperson for Victims of Crime victim-related inquiries and complaints that have been responded to within 15 business days of contact
Expected result: Individuals in Canada who experience legal problems have access to appropriate services enabling a fair, timely and accessible justice system.
80%2026-27

Bars: result reported. Dashed line: target.

Report yearTargetDueResultStatus
2026-27≥ 80%2027—Planned

Future goals: targets due after 2026-27

No targets with a later due date.

Spending and employees: planned against actual

Spending

2018-19: $1.3M2018-19: $920K2018-192019-20: $1.3M2019-20: $1.2M2019-202020-21: $1.3M2020-21: $1.5M2020-212021-22: $1.3M2021-22: $1.3M2021-222022-23: $1.4M2022-23: $1.2M2022-232023-24: $1.4M2023-24: $1.8M2023-242024-25: $1.5M2024-25: $2.1M2024-252025-26: $1.6M2025-262026-27: $1.6M2026-272027-28: $1.6M2027-282028-29: $1.6M2028-29
Outlined bar: planned in that year's Departmental Plan (dashed: the latest plan, for years not yet reported). Filled bar: actual.
Show the numbers
Fiscal yearPlannedActual
2018-19$1.3M$920K
2019-20$1.3M$1.2M
2020-21$1.3M$1.5M
2021-22$1.3M$1.3M
2022-23$1.4M$1.2M
2023-24$1.4M$1.8M
2024-25$1.5M$2.1M
2025-26$1.6M—
2026-27$1.6M—
2027-28$1.6M*—
2028-29$1.6M*—

Employees (FTEs)

2018-19: 92018-19: 82018-192019-20: 82019-20: 112019-202020-21: 102020-21: 102020-212021-22: 102021-22: 102021-222022-23: 112022-23: 102022-232023-24: 102023-24: 122023-242024-25: 122024-25: 142024-252025-26: 142025-262026-27: 142026-272027-28: 142027-282028-29: 142028-29
Outlined bar: planned in that year's Departmental Plan (dashed: the latest plan, for years not yet reported). Filled bar: actual.
Show the numbers
Fiscal yearPlannedActual
2018-1998
2019-20811
2020-211010
2021-221010
2022-231110
2023-241012
2024-251214
2025-2614—
2026-2714—
2027-2814*—
2028-2914*—

Planned spending, plan by plan

Each row is one year's Departmental Plan and its forecast for the next three fiscal years; read a column down to see how the forecast for one year changed. The last row is what was actually spent. Click an amount for its source. Biggest changes in federal spending plans

Actual spending is from Departmental Results Reports and the Public Accounts, as published in GC InfoBase. FTEs are full-time equivalents.