Program directory · National Defence
Defence Information and Communications Systems, Services and Programme Management
- Department
- National Defence
- Program code
- BUS05 (ND)
- Core responsibility
- Sustainable Bases, Information Technology Systems and Infrastructure
- In Departmental Plans
- 2018-19 – 2026-27 · New since an earlier plan
What it does
The Defence Information and Communications Systems, Services and Programme Management program includes activities related to the existing information services and the management of the Defence Information Programme. It ensures that information systems are available, healthy, secure, integrated and interoperable.
Source: the department's Program Inventory, via GC InfoBase.
History and lineage
First appears in GC InfoBase's actual spending by program in 2018-19. The data does not record when a program was created; it may be older than its first appearance here, which is limited by the sources (program spending starts in 2010-11, Departmental Plans in 2018-19).
| Program | Relation | Years with data | Actual spending over those years |
|---|---|---|---|
| Defence Information and Communications Systems, Services and Programme Management | This program | 2018-19 – 2028-29 | $1.65B |
No earlier or later program in the same department has a similar name.
Significant changes in scope and budget
Detected from the data: renames between plans, programs it appears to replace, merge with or split into (matched by name), year-over-year changes in spending of at least 25% and $5M, or in employees of at least 20% and 25 FTEs, linked budget measures, and results indicators added or dropped.
| Year | What changed | Source |
|---|---|---|
| 2019-20 | Employees (FTEs) 574, against 790 in 2018-19 (−27%). | FTEs (GC InfoBase) |
| 2021-22 | Indicators added: Degree to which information priority requirements are resourced by the Capability Development Board (CDB) in accordance with their expenditure approval (EA) schedule | Departmental Results Framework (GC InfoBase) |
| 2021-22 | Indicators dropped: Degree to which new Information Management/Information Technology (IM/IT) priority requirements are resourced by the Capability Development Board (CDB) at the beginning of the fiscal year. | Departmental Results Framework (GC InfoBase) |
| 2021-22 | Renamed from “Defence Information Technology Services and Programme Management” to “Defence Information Systems, Services and Programme Management”. | GC InfoBase program names by year |
| 2022-23 | Indicators added: Degree to which Information Programme priority requirements receive timely funding | Departmental Results Framework (GC InfoBase) |
| 2022-23 | Indicators dropped: Degree to which information priority requirements are resourced by the Capability Development Board (CDB) in accordance with their expenditure approval (EA) schedule | Departmental Results Framework (GC InfoBase) |
| 2022-23 | Spending $308M, against $234M in 2021-22 (+31%). | Actual spending (GC InfoBase) |
| 2024-25 | Indicators added: % of on-line service requests actioned by the Defence Service Operations Centre (DEFSOC) National Service Desk (NSD); % of telephone calls answered by the Defence Service Operations Centre (DEFSOC) National Service Desk (NSD) | Departmental Results Framework (GC InfoBase) |
| 2025-26 | Renamed from “Defence Information Systems, Services and Programme Management” to “Defence Information and Communications Systems, Services and Programme Management”. | GC InfoBase program names by year |
| 2026-27 | Planned employees (FTEs) 751, against 599 in 2025-26 (+25%). | FTEs (GC InfoBase) |
| 2026-27 | Indicators added: % of incidents reported to the Joint Communication and Information Systems Operations Control Centre (JCIS OCC) that were successfully resolved within acceptable time limits | Departmental Results Framework (GC InfoBase) |
| 2026-27 | Indicators dropped: % of on-line service requests actioned by the Defence Service Operations Centre (DEFSOC) National Service Desk (NSD); % of telephone calls answered by the Defence Service Operations Centre (DEFSOC) National Service Desk (NSD) | Departmental Results Framework (GC InfoBase) |
Success criteria
The program's indicators from its department's Departmental Results Framework: the target set in each year's plan, and the result reported the following year. Source: GC InfoBase.
Historical: targets against results
Degree to which Information Programme priority requirements receive timely funding
Expected result: Defence Information and Communications Systems, Services and Programme are prioritized, effective, affordable and based on sound investment decisions
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2022-23 | ≥ 40% | 2023 | 20% Of the 15 Minor (multi-year) projects with Expenditure Authority (EA) approved schedules at the beginning of 22/23 FY, 4 new Minor Projects are in their first year of funding, and 2 Minor Projects have achieved FOC. Continued delays from end of FY 19/20 and through 22/23 FY disrupted by the pandemic that included lockdowns, and supply/delivery delays. Resources to fund new client IT requirements… | Not met |
| 2023-24 | ≥ 40% | 2024 | 95% Among the 20 active minor (multi-year) projects in our portfolio for FY 2023-24, six minor projects achieved Full Operational Capability (FOC) and were closed out, and thus were not seeking additional funding. Of the remaining 14 projects seeking funding, 13 already had existing Expenditure Authority. Only 1 project, NORAD CVolP, was planned and approved to start and obtain EA. Although this proj… | Met |
| 2024-25 | ≥ 40% | 2025 | 7.1% The target was not met due to limited resources to fund new client information technology requirements. Available funds were prioritized to support 14 minor multi-year projects from previous years. In FY 2024-25, only one new priority received immediate funding, representing 7.14% of projects tracked. Limited new funding during FY 2024-25, constrained the department’s ability to respond quickly t… | Not met |
% of on-line service requests actioned by the Defence Service Operations Centre (DEFSOC) National Service Desk (NSD)
Expected result: Delivery of joint communications and information systems (CIS) services is responsive to the operational requirements of the CAF and the DND
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2024-25 | ≥ 70% | 2025 | 100% | Met |
% of telephone calls answered by the Defence Service Operations Centre (DEFSOC) National Service Desk (NSD)
Expected result: Delivery of joint communications and information systems (CIS) services is responsive to the operational requirements of the CAF and the DND
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2024-25 | ≥ 85% | 2025 | — No result is available for this indicator. The Defence Service Operations Centre National Service Desk call centre functions were migrated to a new centralized system maintained by Shared Services Canada. This indicator will be removed in future reporting cycles. | No result reported |
Degree to which information priority requirements are resourced by the Capability Development Board (CDB) in accordance with their expenditure approval (EA) schedule
Expected result: Defence Information Systems, Services and Programme are prioritized, effective, affordable and based on sound investment decisions
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2021-22 | ≥ 40% | 2022 | 10% Of the 44 minor multi-year projects with expenditure authority approved schedules at the beginning of FY 2021-22, four new minor projects are in their first year of funding, and six minor projects have achieved full operational capability. Delays from the end of FY 2019-20 and through FY 2021-22 completely disrupted by the pandemic that included lockdowns, and supply/delivery delays. In addition… | Not met |
Degree to which new Information Management/Information Technology (IM/IT) priority requirements are resourced by the Capability Development Board (CDB) at the beginning of the fiscal year.
Expected result: Defence Information Technology (IT) Programme and Services are prioritized, effective, affordable and based on sound investment decisions.
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | 40% – 40% | 2019 | 27% Due to limited resources, Information Management/Information Technology (IM/IT) demands exceed the resources available to deliver. Out of the 48 governance approved requirements 13 were delivered. | Not met |
| 2019-20 | 40% – 40% | 2020 | 20% Due to limited resources, Information Management/Information Technology (IM/IT) demands exceeded the resources available to deliver. Out of the 23 Capability Requirement Request Forms (CRRF) approved by IM/IT Programme Management Board (IMB) with Solution Proposals, 6 were active (on-hold / in-flight projects). | Not met |
| 2020-21 | 40% – 40% | 2021 | 2% Of the 43 projects with expenditure authority approved schedules at the beginning of FY 2020-21, only one of them was in its first year of funding. A rationalization exercise had been started in the end of FY 2019-20 and was completely disrupted by the pandemic, which caused this year's result to be skewed. In addition to resources to fund new client IT requirements being limited in FY 2020-21, a… | Not met |
Current: the 2026-27 plan's targets
% of incidents reported to the Joint Communication and Information Systems Operations Control Centre (JCIS OCC) that were successfully resolved within acceptable time limits
Expected result: Delivery of joint communication and information systems (JCIS) services is responsive to the operational requirements of the CAF and the DND.
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2026-27 | ≥ 70% | 2027 | — | Planned |
Degree to which Information Programme priority requirements receive timely funding
Expected result: Defence Information and Communications Systems, Services and Programme are prioritized, effective, affordable and based on sound investment decisions
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2026-27 | ≥ 40% | 2027 | — | Planned |
Future goals: targets due after 2026-27
No targets with a later due date.
Spending and employees: planned against actual
Spending
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2018-19 | $178M | $245M |
| 2019-20 | $217M | $207M |
| 2020-21 | $245M | $208M |
| 2021-22 | $202M | $234M |
| 2022-23 | $262M | $308M |
| 2023-24 | $258M | $240M |
| 2024-25 | $309M | $214M |
| 2025-26 | $233M | — |
| 2026-27 | $245M | — |
| 2027-28 | $220M* | — |
| 2028-29 | $224M* | — |
Employees (FTEs)
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2018-19 | 777 | 790 |
| 2019-20 | 514 | 574 |
| 2020-21 | 565 | 500 |
| 2021-22 | 596 | 514 |
| 2022-23 | 512 | 589 |
| 2023-24 | 550 | 609 |
| 2024-25 | 581 | 665 |
| 2025-26 | 599 | — |
| 2026-27 | 751 | — |
| 2027-28 | 757* | — |
| 2028-29 | 758* | — |
Planned spending, plan by plan
Each row is one year's Departmental Plan and its forecast for the next three fiscal years; read a column down to see how the forecast for one year changed. The last row is what was actually spent. Click an amount for its source. Biggest changes in federal spending plans
| Plan | 2018-19 | 2019-20 | 2020-21 | 2021-22 | 2022-23 | 2023-24 | 2024-25 | 2025-26 | 2026-27 | 2027-28 | 2028-29 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2018-19 plan | $177,538,674 | $179,166,230 | $181,386,921 | ||||||||
| 2019-20 plan | $216,577,971 | $224,770,216 | $234,276,272 | ||||||||
| 2020-21 plan | $244,836,909 | $247,942,826 | $253,599,676 | ||||||||
| 2021-22 plan | $202,384,580 | $206,156,244 | $211,961,400 | ||||||||
| 2022-23 plan | $262,371,803 | $280,291,708 | $252,813,206 | ||||||||
| 2023-24 plan | $258,464,339 | $253,649,849 | $254,655,026 | ||||||||
| 2024-25 plan | $309,182,691 | $297,631,304 | $257,167,387 | ||||||||
| 2025-26 plan | $233,363,991 | $235,453,017 | $238,099,659 | ||||||||
| 2026-27 plan | $245,049,499 | $219,546,122 | $223,665,432 | ||||||||
| Actual | $244,642,172 | $206,540,036 | $207,662,174 | $234,322,368 | $307,582,814 | $239,548,400 | $213,673,289 |
Actual spending is from Departmental Results Reports and the Public Accounts, as published in GC InfoBase. FTEs are full-time equivalents.
