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Program directory · Parks Canada

Visitor Experience

Department
Parks Canada
Program code
BGW04 (PCA)
Core responsibility
Protecting and Presenting Canada's Natural and Cultural Heritage
In Departmental Plans
2018-19 – 2025-26 · Appeared and later dropped

What it does

This program provides visitors to national parks, national historic sites, and national marine conservation areas with opportunities to enjoy and appreciate these places in safe and meaningful ways. The program includes a range of activities, such as trip planning, reception, camping, accommodations, visitor safety, visitor services, interpretive activities, merchandise, compliance, and support for visitor facilities. This program supports the Government of Canada's outcome of "A vibrant Canadian culture and heritage".

Source: the department's Program Inventory, via GC InfoBase.

History and lineage

First appears in GC InfoBase's actual spending by program in 2018-19. The data does not record when a program was created; it may be older than its first appearance here, which is limited by the sources (program spending starts in 2010-11, Departmental Plans in 2018-19).

2018-192019-202020-212021-222022-232023-242024-252025-262026-272027-282028-29Visitor Experience 2018-19: $606MVisitor Experience 2019-20: $589MVisitor Experience 2020-21: $528MVisitor Experience 2021-22: $425MVisitor Experience 2022-23: $434MVisitor Experience 2023-24: $517MVisitor Experience 2024-25: $463MVisitor Experience 2025-26: $395MVisitor Experience 2026-27: $384MVisitor Experience 2027-28: $360MVisitor Experience and Services (National Historic Sites and Canals) 2026-27: $148MVisitor Experience and Services (National Historic Sites and Canals) 2027-28: $103MVisitor Experience and Services (National Historic Sites and Canals) 2028-29: $95MVisitor ExperienceVisitor Experience and Services (Nat…
Bars: spending by fiscal year (dark: actual; light: actual restated on the 2017-18 program structure; outlined: the latest plan's forecast; grey: related programs). Bands: each program in the lineage over the years it has data.
ProgramRelationYears with dataActual spending over those years
Visitor ExperienceThis program2018-19 – 2027-28$3.56B
Visitor Experience and Services (National Historic Sites and Canals)Later program (name match, low confidence)2026-27 – 2028-29—

Significant changes in scope and budget

Detected from the data: renames between plans, programs it appears to replace, merge with or split into (matched by name), year-over-year changes in spending of at least 25% and $5M, or in employees of at least 20% and 25 FTEs, linked budget measures, and results indicators added or dropped.

YearWhat changedSource
2026-27Appears to be replaced by Visitor Experience and Services (National Historic Sites and Canals)Canada Spends name match across plans (an inference)

Success criteria

The program's indicators from its department's Departmental Results Framework: the target set in each year's plan, and the result reported the following year. Source: GC InfoBase.

Historical: targets against results

Percentage of visitors that are satisfied with their visit
Expected result: Visitor Satisfaction
96%2018-19✓ met96%2019-20✓ met91%2020-21✓ met94%2021-22✓ met95%2022-23✓ met93%2023-24✓ met95%2024-25✓ met

Bars: result reported. Dashed line: target.

Report yearTargetDueResultStatus
2018-19≥ 90%201996%Met
2019-20≥ 90%202096%Met
2020-21≥ 90%202191%Met
2021-22≥ 90%202294%Met
2022-23≥ 90%202395%Met
2023-24≥ 90%202493%Met
2024-25≥ 90%202595%Met

Current: the 2026-27 plan's targets

No indicators in the 2026-27 plan.

Future goals: targets due after 2026-27

No targets with a later due date.

Spending and employees: planned against actual

Spending

2018-19: $588M2018-19: $606M2018-192019-20: $654M2019-20: $589M2019-202020-21: $429M2020-21: $528M2020-212021-22: $398M2021-22: $425M2021-222022-23: $339M2022-23: $434M2022-232023-24: $410M2023-24: $517M2023-242024-25: $355M2024-25: $463M2024-252025-26: $395M2025-262026-27: $384M2026-272027-28: $360M2027-28
Outlined bar: planned in that year's Departmental Plan (dashed: the latest plan, for years not yet reported). Filled bar: actual.
Show the numbers
Fiscal yearPlannedActual
2018-19$588M$606M
2019-20$654M$589M
2020-21$429M$528M
2021-22$398M$425M
2022-23$339M$434M
2023-24$410M$517M
2024-25$355M$463M
2025-26$395M—
2026-27$384M*—
2027-28$360M*—

Employees (FTEs)

2018-19: 2,2812018-19: 2,6502018-192019-20: 2,5352019-20: 2,6422019-202020-21: 2,3992020-21: 2,3732020-212021-22: 2,3262021-22: 2,6292021-222022-23: 2,5782022-23: 2,5902022-232023-24: 2,5422023-24: 2,6722023-242024-25: 2,5702024-25: 2,6722024-252025-26: 2,5742025-262026-27: 2,4632026-272027-28: 2,4382027-28
Outlined bar: planned in that year's Departmental Plan (dashed: the latest plan, for years not yet reported). Filled bar: actual.
Show the numbers
Fiscal yearPlannedActual
2018-192,2812,650
2019-202,5352,642
2020-212,3992,373
2021-222,3262,629
2022-232,5782,590
2023-242,5422,672
2024-252,5702,672
2025-262,574—
2026-272,463*—
2027-282,438*—

Planned spending, plan by plan

Each row is one year's Departmental Plan and its forecast for the next three fiscal years; read a column down to see how the forecast for one year changed. The last row is what was actually spent. Click an amount for its source. Biggest changes in federal spending plans

Actual spending is from Departmental Results Reports and the Public Accounts, as published in GC InfoBase. FTEs are full-time equivalents.