Program directory · Civilian Review and Complaints Commission for the RCMP
Public Complaints
- Program code
- BXF01 (PCC)
- Core responsibility
- Independent review of the RCMP
- In Departmental Plans
- 2019-20 – 2025-26 · Appeared and later dropped
What it does
Receive complaints from the public about the conduct of RCMP members or initiate a complaint if deemed necessary; engage in an informal resolution, where appropriate; review RCMP disposition of complaints, upon request; maintain statistics on closed complaints.
Source: the department's Program Inventory, via GC InfoBase.
History and lineage
First appears in GC InfoBase's actual spending by program in 2019-20. The data does not record when a program was created; it may be older than its first appearance here, which is limited by the sources (program spending starts in 2010-11, Departmental Plans in 2018-19).
| Program | Relation | Years with data | Actual spending over those years |
|---|---|---|---|
| Public Complaints | This program | 2019-20 – 2027-28 | $37.7M |
No earlier or later program in the same department has a similar name.
Significant changes in scope and budget
Detected from the data: renames between plans, programs it appears to replace, merge with or split into (matched by name), year-over-year changes in spending of at least 25% and $5M, or in employees of at least 20% and 25 FTEs, linked budget measures, and results indicators added or dropped.
| Year | What changed | Source |
|---|---|---|
| 2025-26 | Planned employees (FTEs) 0, against 44 in 2024-25 (−100%). | FTEs (GC InfoBase) |
| 2025-26 | Planned spending $0, against $5.5M in 2024-25 (−100%). | Latest Departmental Plan |
Success criteria
The program's indicators from its department's Departmental Results Framework: the target set in each year's plan, and the result reported the following year. Source: GC InfoBase.
Historical: targets against results
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2019-20 | ≥ 80% | 2020 | 94% | Met |
| 2020-21 | ≥ 80% | 2021 | 97% | Met |
| 2021-22 | ≥ 80% | 2022 | 96% | Met |
| 2022-23 | ≥ 80% | 2023 | 65% Early in fiscal year 2022-23, the CRCC conducted a reorganization that merged the both the teams and the processes for the intake of complaints and requests for review. During this effort it was noted that the data points used to measure the service standard were not ideal. It is now based solely on the date of receipt of a complaint rather than the date that all of the information necessary to p… | Not met |
| 2023-24 | ≥ 80% | 2024 | 38% CRCC leveraged the recommendations of a Lean Six Sigma review to further improve the processing and decision-making associated with the intake of complaints, as well as undertaking a complete audit of the complaints in the Case Management System. Both activities had a significant impact on the CRCC meeting its 10-day service standard for forwarding complaints to the RCMP. Initial indications are… | Not met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2019-20 | ≥ 80% | 2020 | 42% The Commission’s service standard for completion of Satisfied and Interim Reports within 120 days of receipt of all relevant materials from the RCMP was achieved in only 42% of cases. However, the 30-day standard for delivery of Final Reports was met in 78% of cases. Additionally, the backlog of review files the Commission has been managing in recent years was reduced by 36% over the course of th… | Not met |
| 2020-21 | ≥ 80% | 2021 | 63% A backlog of review files has challenged the Commission’s capacity to process new request for review files. This has impacted the Commission’s ability to meet service standards and has resulted in a mounting file backlog. However, significant efforts are being made and measures are being implemented to eliminate this review file backlog. | Not met |
| 2021-22 | ≥ 80% | 2022 | 43% A backlog caused by the volume of complaints referred to the CRCC for review has hampered the CRCC's ability to issue review reports within service standards. | Not met |
| 2022-23 | ≥ 80% | 2023 | 38% The CRCC's 10-day service standard for requests for review to be sent to the RCMP was met in 86% of cases. The 30-day standard for delivery of Final Reports was met in 91% of cases. The completion of Satisfied and Interim Reports within 120 days of receipt of all relevant materials from the RCMP was achieved in only 38% of cases. This represents a slight decline from the previous year's rate of 4… | Not met |
| 2023-24 | ≥ 80% | 2024 | 33% The CRCC's 10-day service standard for requests for review to be sent to the RCMP was met in 86% of cases. The 30-day standard for delivery of Final Reports was met in 91% of cases. The completion of Satisfied and Interim Reports within 120 days of receipt of all relevant materials from the RCMP was achieved in only 33% of cases. This represents a slight decline from the previous year's rate of 3… | Not met |
Current: the 2026-27 plan's targets
No indicators in the 2026-27 plan.
Future goals: targets due after 2026-27
No targets with a later due date.
Spending and employees: planned against actual
Spending
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2019-20 | $3.9M | $6.3M |
| 2020-21 | $3.9M | $6.4M |
| 2021-22 | $4.7M | $6.1M |
| 2022-23 | $4.4M | $6.2M |
| 2023-24 | $5.9M | $7.2M |
| 2024-25 | $6.1M | $5.5M |
| 2025-26 | $0 | — |
| 2026-27 | $0* | — |
| 2027-28 | $0* | — |
Employees (FTEs)
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2019-20 | 28 | 37 |
| 2020-21 | 26 | 39 |
| 2021-22 | 41 | 36 |
| 2022-23 | 37 | 38 |
| 2023-24 | 44 | 44 |
| 2024-25 | 44 | — |
| 2025-26 | 0 | — |
| 2026-27 | 0* | — |
| 2027-28 | 0* | — |
Planned spending, plan by plan
Each row is one year's Departmental Plan and its forecast for the next three fiscal years; read a column down to see how the forecast for one year changed. The last row is what was actually spent. Click an amount for its source. Biggest changes in federal spending plans
| Plan | 2019-20 | 2020-21 | 2021-22 | 2022-23 | 2023-24 | 2024-25 | 2025-26 | 2026-27 | 2027-28 |
|---|---|---|---|---|---|---|---|---|---|
| 2019-20 plan | $3,947,251 | $3,727,269 | $3,727,269 | ||||||
| 2020-21 plan | $3,947,251 | $3,727,269 | $3,727,269 | ||||||
| 2021-22 plan | $4,743,619 | $4,746,731 | $4,746,731 | ||||||
| 2022-23 plan | $4,426,384 | $4,426,384 | $4,426,384 | ||||||
| 2023-24 plan | $5,925,739 | $5,925,739 | $5,925,739 | ||||||
| 2024-25 plan | $6,097,884 | $6,121,600 | $6,125,659 | ||||||
| 2025-26 plan | $0 | $0 | $0 | ||||||
| Actual | $6,319,366 | $6,403,374 | $6,125,444 | $6,178,809 | $7,160,505 | $5,530,045 |
Actual spending is from Departmental Results Reports and the Public Accounts, as published in GC InfoBase. FTEs are full-time equivalents.
