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Program directory · Royal Canadian Mounted Police

Operational IM/IT Services

Program code
BXH08 (RCMP)
Core responsibility
National Specialized Services
In Departmental Plans
2019-20 – 2025-26 · Appeared and later dropped

What it does

The Operational IM/IT Services program supports the RCMP’s overarching mandate for increased safety for the public through direct and indirect support to policing operations. The focus is looking to the future of policing, enabling the RCMP to continue to be a leader in the delivery of public safety and policing services. This program enables policing operations by providing digitally enabled tools and technologies that allow for an increased operational presence, as well as by supporting information sharing internally and across the law enforcement community.

Source: the department's Program Inventory, via GC InfoBase.

History and lineage

First appears in GC InfoBase's actual spending by program in 2019-20. The data does not record when a program was created; it may be older than its first appearance here, which is limited by the sources (program spending starts in 2010-11, Departmental Plans in 2018-19).

2019-202020-212021-222022-232023-242024-252025-262026-272027-28Operational IM/IT Services 2019-20: $138MOperational IM/IT Services 2020-21: $123MOperational IM/IT Services 2021-22: $119MOperational IM/IT Services 2022-23: $133MOperational IM/IT Services 2023-24: $153MOperational IM/IT Services 2024-25: $153MOperational IM/IT Services 2025-26: $136MOperational IM/IT Services 2026-27: $130MOperational IM/IT Services 2027-28: $123MOperational IM/IT ServicesRCMP Operational IM/IT ServicesOperational IM/IT Services
Bars: spending by fiscal year (dark: actual; light: actual restated on the 2017-18 program structure; outlined: the latest plan's forecast; grey: related programs). Bands: each program in the lineage over the years it has data. The line at the bottom shows this program's names over time.
ProgramRelationYears with dataActual spending over those years
Operational IM/IT ServicesThis program2019-20 – 2027-28$819M

No earlier or later program in the same department has a similar name.

Significant changes in scope and budget

Detected from the data: renames between plans, programs it appears to replace, merge with or split into (matched by name), year-over-year changes in spending of at least 25% and $5M, or in employees of at least 20% and 25 FTEs, linked budget measures, and results indicators added or dropped.

YearWhat changedSource
2021-22Indicators added: Percentage of Information Technology expenditures on RUN / GROW / TRANSFORM InvestmentsDepartmental Results Framework (GC InfoBase)
2021-22Indicators dropped: % of times mission critical applications were fully functional and available to usersDepartmental Results Framework (GC InfoBase)
2022-23Renamed from “RCMP Operational IM/IT Services” to “Operational IM/IT Services”.GC InfoBase program names by year
2023-24Indicators added: Percentage of services using client feedback to improve servicesDepartmental Results Framework (GC InfoBase)
2023-24Indicators dropped: Percentage of Information Technology expenditures on RUN / GROW / TRANSFORM InvestmentsDepartmental Results Framework (GC InfoBase)

Success criteria

The program's indicators from its department's Departmental Results Framework: the target set in each year's plan, and the result reported the following year. Source: GC InfoBase.

Historical: targets against results

Percentage of services using client feedback to improve services
Expected result: Improved evidence-based decision making
33%2023-24✓ met21%2024-25✓ met

Bars: result reported. Dashed line: target.

Report yearTargetDueResultStatus
2023-24≥ 10%202433%Met
2024-25≥ 10%202521%Met
Percentage of Information Technology expenditures on RUN / GROW / TRANSFORM Investments
Expected result: Modern specialized services and technology support Canadians and law enforcement
63%2021-22✗ not met

Bars: result reported. Dashed line: target.

Report yearTargetDueResultStatus
2021-22≥ 73%202263%
Run: 63%; Grow: 21%; Transform: 16% The Program exceeded its goals to invest on grow and transform initiatives, which, as a ratio, has lowered the overall percentage spent on run initiatives.
Not met
2022-23Run: 73%; Grow: 16%; Transform: 11%2023Run: 63%; Grow: 21%; Transform: 16
Expenditures on the RGT investments have been trending in the right direction. The outcomes are better than the targets set as we have been able to lower the expenditures in Run to increase in Grow and Transform. The goal is to continue to improve, optimize and enhance digitally enabled tools through Grow and Transform investments, and reduce the investments on day to day Run by addressing aging…
Met
% of times mission critical applications were fully functional and available to users
Expected result: Police data is accessible, secure and managed effectively
100%2019-20✓ met99.7%2020-21✗ not met

Bars: result reported. Dashed line: target.

Report yearTargetDueResultStatus
2019-20≥ 99.9%2020100%Met
2020-21≥ 99.9%202199.7%
The availability chart is based over a 12 month period for our Critical Applications. At the onset of the COVID-19 pandemic, the RCMP was forced to shift almost overnight to allow employees from across the country to work remotely. This move to augment accessibility of the VPN and ensure remote connectivity to critical systems produced some minor slippage in the rate of availability for some appl…
Not met

Current: the 2026-27 plan's targets

No indicators in the 2026-27 plan.

Future goals: targets due after 2026-27

No targets with a later due date.

Spending and employees: planned against actual

Spending

2019-20: $67.7M2019-20: $138M2019-202020-21: $97.8M2020-21: $123M2020-212021-22: $102M2021-22: $119M2021-222022-23: $134M2022-23: $133M2022-232023-24: $134M2023-24: $153M2023-242024-25: $149M2024-25: $153M2024-252025-26: $136M2025-262026-27: $130M2026-272027-28: $123M2027-28
Outlined bar: planned in that year's Departmental Plan (dashed: the latest plan, for years not yet reported). Filled bar: actual.
Show the numbers
Fiscal yearPlannedActual
2019-20$67.7M$138M
2020-21$97.8M$123M
2021-22$102M$119M
2022-23$134M$133M
2023-24$134M$153M
2024-25$149M$153M
2025-26$136M—
2026-27$130M*—
2027-28$123M*—

Employees (FTEs)

2019-20: 7022019-20: 7412019-202020-21: 7382020-21: 7452020-212021-22: 7762021-22: 7462021-222022-23: 8302022-23: 7512022-232023-24: 8562023-24: 7462023-242024-25: 9022024-25: 7782024-252025-26: 8592025-262026-27: 8612026-272027-28: 8582027-28
Outlined bar: planned in that year's Departmental Plan (dashed: the latest plan, for years not yet reported). Filled bar: actual.
Show the numbers
Fiscal yearPlannedActual
2019-20702741
2020-21738745
2021-22776746
2022-23830751
2023-24856746
2024-25902778
2025-26859—
2026-27861*—
2027-28858*—

Planned spending, plan by plan

Each row is one year's Departmental Plan and its forecast for the next three fiscal years; read a column down to see how the forecast for one year changed. The last row is what was actually spent. Click an amount for its source. Biggest changes in federal spending plans

Actual spending is from Departmental Results Reports and the Public Accounts, as published in GC InfoBase. FTEs are full-time equivalents.