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Program directory · Statistics Canada

Centres of Expertise

Program code
BNV05 (SC)
Core responsibility
Statistical Information
In Departmental Plans
2018-19 – 2026-27 · New since an earlier plan

What it does

The Centres of Expertise support all other Statistics Canada programs to ensure that Canadian citizens, businesses, governments, universities and other institutions have access to the most detailed, timely and accurate information at the lowest cost possible—both in terms of dollars and response burden—while protecting the privacy of their information. Statistics Canada is a leader in data stewardship. It provides data management excellence to ensure that information is protected, easily findable and accessible only by those who should have access—with the goal of providing high-quality data to Canadians. The centres facilitate trade and exchanges with other countries by promoting similar statistical systems around the world through standardized concepts, methods and classification systems and through international cooperation. By undertaking innovative research, analysis and data development activities, the centres continually seek new data sources, leading-edge methods and systems, cost-effective operations, and new statistical products to address the current and future information needs of Canadians.

Source: the department's Program Inventory, via GC InfoBase.

History and lineage

First appears in GC InfoBase's actual spending by program in 2018-19. The data does not record when a program was created; it may be older than its first appearance here, which is limited by the sources (program spending starts in 2010-11, Departmental Plans in 2018-19).

2018-192019-202020-212021-222022-232023-242024-252025-262026-272027-282028-29Centres of Expertise 2018-19: $130MCentres of Expertise 2019-20: $156MCentres of Expertise 2020-21: $181MCentres of Expertise 2021-22: $168MCentres of Expertise 2022-23: $167MCentres of Expertise 2023-24: $207MCentres of Expertise 2024-25: $181MCentres of Expertise 2025-26: $174MCentres of Expertise 2026-27: $172MCentres of Expertise 2027-28: $159MCentres of Expertise 2028-29: $147MCentres of Expertise
Bars: spending by fiscal year (dark: actual; light: actual restated on the 2017-18 program structure; outlined: the latest plan's forecast; grey: related programs). Bands: each program in the lineage over the years it has data.
ProgramRelationYears with dataActual spending over those years
Centres of ExpertiseThis program2018-19 – 2028-29$1.19B

No earlier or later program in the same department has a similar name.

Significant changes in scope and budget

Detected from the data: renames between plans, programs it appears to replace, merge with or split into (matched by name), year-over-year changes in spending of at least 25% and $5M, or in employees of at least 20% and 25 FTEs, linked budget measures, and results indicators added or dropped.

YearWhat changedSource
2019-20Employees (FTEs) 1,295, against 1,003 in 2018-19 (+29%).FTEs (GC InfoBase)
2021-22Indicators added: Percentage of clients who receive the information they requested by live chatDepartmental Results Framework (GC InfoBase)
2023-24Indicators added: Percentage of clients who contact Statistics Canada directly that received what they were looking forDepartmental Results Framework (GC InfoBase)
2023-24Indicators dropped: Percentage of clients who receive the information they requested by live chat; Percentage of clients who receive the information they requested by phone and emailDepartmental Results Framework (GC InfoBase)

Success criteria

The program's indicators from its department's Departmental Results Framework: the target set in each year's plan, and the result reported the following year. Source: GC InfoBase.

Historical: targets against results

Percentage of clients who contact Statistics Canada directly that received what they were looking for
Expected result: High-quality statistical information is accessed by Canadians
84%2023-24✓ met88%2024-25✓ met

Bars: result reported. Dashed line: target.

Report yearTargetDueResultStatus
2023-24≥ 70%202484%
New data source and collection method used. First year using the Client Experience Index.
Met
2024-25≥ 70%202588%Met
Percentage of clients who receive the information they requested by live chat
Expected result: High-quality statistical information is accessed by Canadians
94%2021-22✓ met90%2022-23✓ met

Bars: result reported. Dashed line: target.

Report yearTargetDueResultStatus
2021-22≥ 90%202294%Met
2022-23≥ 90%202390%Met
Percentage of clients who receive the information they requested by phone and email
Expected result: High-quality statistical information is accessed by Canadians
89%2018-19✗ not met92%2019-20✓ met92%2020-21✓ met93%2021-22✓ met95%2022-23✓ met

Bars: result reported. Dashed line: target.

Report yearTargetDueResultStatus
2018-19≥ 90%201989%
Due to the reorganization of the Statistics Canada website, some information was consolidated or removed and some clients were not able to receive the information that they requested.
Not met
2019-20≥ 90%202092%Met
2020-21≥ 90%202192%Met
2021-22≥ 90%202293%Met
2022-23≥ 90%202395%Met

Current: the 2026-27 plan's targets

Percentage of clients who contact Statistics Canada directly that received what they were looking for
Expected result: High-quality statistical information is accessed by Canadians
70%2026-27

Bars: result reported. Dashed line: target.

Report yearTargetDueResultStatus
2026-27≥ 70%2027—Planned

Future goals: targets due after 2026-27

No targets with a later due date.

Spending and employees: planned against actual

Spending

2018-19: $118M2018-19: $130M2018-192019-20: $110M2019-20: $156M2019-202020-21: $148M2020-21: $181M2020-212021-22: $154M2021-22: $168M2021-222022-23: $127M2022-23: $167M2022-232023-24: $141M2023-24: $207M2023-242024-25: $189M2024-25: $181M2024-252025-26: $174M2025-262026-27: $172M2026-272027-28: $159M2027-282028-29: $147M2028-29
Outlined bar: planned in that year's Departmental Plan (dashed: the latest plan, for years not yet reported). Filled bar: actual.
Show the numbers
Fiscal yearPlannedActual
2018-19$118M$130M
2019-20$110M$156M
2020-21$148M$181M
2021-22$154M$168M
2022-23$127M$167M
2023-24$141M$207M
2024-25$189M$181M
2025-26$174M—
2026-27$172M—
2027-28$159M*—
2028-29$147M*—

Employees (FTEs)

2018-19: 1,0162018-19: 1,0032018-192019-20: 9812019-20: 1,2952019-202020-21: 1,1822020-21: 1,4912020-212021-22: 1,1202021-22: 1,3562021-222022-23: 1,2192022-23: 1,2952022-232023-24: 1,2922023-24: 1,1612023-242024-25: 1,4272024-25: 1,2422024-252025-26: 1,3412025-262026-27: 1,4572026-272027-28: 1,2412027-282028-29: 1,1932028-29
Outlined bar: planned in that year's Departmental Plan (dashed: the latest plan, for years not yet reported). Filled bar: actual.
Show the numbers
Fiscal yearPlannedActual
2018-191,0161,003
2019-209811,295
2020-211,1821,491
2021-221,1201,356
2022-231,2191,295
2023-241,2921,161
2024-251,4271,242
2025-261,341—
2026-271,457—
2027-281,241*—
2028-291,193*—

Planned spending, plan by plan

Each row is one year's Departmental Plan and its forecast for the next three fiscal years; read a column down to see how the forecast for one year changed. The last row is what was actually spent. Click an amount for its source. Biggest changes in federal spending plans

Actual spending is from Departmental Results Reports and the Public Accounts, as published in GC InfoBase. FTEs are full-time equivalents.