Program directory · Canada School of Public Service
Learning
- Department
- Canada School of Public Service
- Program code
- BTR01 (CCMD)
- Core responsibility
- Common Public Service Learning
- In Departmental Plans
- 2018-19 – 2026-27 · New since an earlier plan
What it does
Using a broad ecosystem of innovative learning products, approaches and an online learning platform, the Learning program delivers the right mix of relevant, timely and accessible learning common to all employees of the core public service in both official languages. Four streams of learning work together to build a solid foundation of knowledge, skills and competencies needed now and in the future, to serve Canadians with excellence: Values and Foundational, Functional and Specialized, Innovation and Transformation, and Leadership and Management at all levels.
Source: the department's Program Inventory, via GC InfoBase.
History and lineage
First appears in GC InfoBase's actual spending by program in 2018-19. The data does not record when a program was created; it may be older than its first appearance here, which is limited by the sources (program spending starts in 2010-11, Departmental Plans in 2018-19).
| Program | Relation | Years with data | Actual spending over those years |
|---|---|---|---|
| Learning | This program | 2018-19 – 2028-29 | $445M |
No earlier or later program in the same department has a similar name.
Significant changes in scope and budget
Detected from the data: renames between plans, programs it appears to replace, merge with or split into (matched by name), year-over-year changes in spending of at least 25% and $5M, or in employees of at least 20% and 25 FTEs, linked budget measures, and results indicators added or dropped.
| Year | What changed | Source |
|---|---|---|
| 2019-20 | Indicators added: Number of demonstration and learning projects undertaken in collaboration with other departments and agencies each year | Departmental Results Framework (GC InfoBase) |
| 2019-20 | Indicators dropped: % of learning products delivered using innovative methods and technologies | Departmental Results Framework (GC InfoBase) |
Success criteria
The program's indicators from its department's Departmental Results Framework: the target set in each year's plan, and the result reported the following year. Source: GC InfoBase.
Historical: targets against results
Number of demonstration and learning projects undertaken in collaboration with other departments and agencies each year
Expected result: Strengthened capacity across the core public service to use innovative approaches
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2019-20 | — | 2020 | 26 Target will be established once baseline data have been collected. | No result reported |
| 2020-21 | 23 – 23 | 2021 | 62 The target was surpassed. | Not met |
| 2021-22 | 23 – 23 | 2022 | 47 Target is "At least 23" and not "Exactly 23". The target was met. | Not met |
| 2022-23 | ≥ 23 | 2023 | 83 | Met |
| 2023-24 | ≥ 23 | 2024 | 33 | Met |
| 2024-25 | ≥ 23 | 2025 | 20 In 2024‒25, the School focused on the successful close out and documentation of some demonstration projects as learning case studies, as well as the transition and scaling of others into routine departmental activities rather than starting new projects. | Not met |
Percent of employees of the core public service in the National Capital Region who access common learning annually
Expected result: Common learning is accessible to all employees of the core public service
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | ≥ 65% | 2019 | 58.3% This target was set during a period of increased registrations as a result of new mandatory training. As the backlog of registrations has now concluded, targets may be revised, subject to future DRF amendments. | Not met |
| 2019-20 | ≥ 65% | 2020 | 64.8% This target was set during a period of increased registrations as a result of new mandatory training. As the backlog of registrations has now concluded, targets may be revised, subject to future DRF amendments. | Not met |
| 2020-21 | ≥ 65% | 2021 | 68.7% | Met |
| 2021-22 | ≥ 65% | 2022 | 84.9% | Met |
| 2022-23 | ≥ 65% | 2023 | 58.7% Reach metrics are subject to multiple variables including but not limited to mandatory course requirements and roll-out of high-profile learning products. Though the results for within the NCR is below target, the other two metrics results (overall and outside NCR) are above target. | Not met |
| 2023-24 | ≥ 65% | 2024 | 58.6% Reach metrics are subject to multiple variables including but not limited to mandatory course requirements and roll-out of high-profile learning products. Though the results for within the NCR is below target, the other two metrics results (overall and outside NCR) are above target. It should be noted that fiscal year 2021-22 is regarded as an anomalous result, due to launch of government-wide ma… | Not met |
| 2024-25 | ≥ 65% | 2025 | 73% This target is aspirational. | Met |
Percent of employees of the core public service outside of the National Capital Region who access common learning annually
Expected result: Common learning is accessible to all employees of the core public service
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | ≥ 55% | 2019 | 46.6% This target was set during a period of increased registrations as a result of new mandatory training. As the backlog of registrations has now concluded, targets may be revised, subject to future DRF amendments. | Not met |
| 2019-20 | ≥ 55% | 2020 | 52.4% This target was set during a period of increased registrations as a result of new mandatory training. As the backlog of registrations has now concluded, targets may be revised, subject to future DRF amendments. | Not met |
| 2020-21 | ≥ 55% | 2021 | 70.4% | Met |
| 2021-22 | ≥ 55% | 2022 | 99.3% Outside Canada excluded. | Met |
| 2022-23 | ≥ 55% | 2023 | 90% | Met |
| 2023-24 | ≥ 55% | 2024 | 86.5% | Met |
| 2024-25 | ≥ 55% | 2025 | 100% The boost in Reach for all three metrics here is likely due to DDN235 (Cyber Security) becoming mandatory this fiscal year, along with the required recertification for certain other mandatory courses. | Met |
Percent of employees of the core public service who access common learning annually
Expected result: Common learning is accessible to all employees of the core public service
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | ≥ 65% | 2019 | 51.7% This target was set during a period of increased registrations as a result of new mandatory training. As the backlog of registrations has now concluded, targets may be revised, subject to future DRF amendments. | Not met |
| 2019-20 | ≥ 65% | 2020 | 58% This target was set during a period of increased registrations as a result of new mandatory training. As the backlog of registrations has now concluded, targets may be revised, subject to future DRF amendments. | Not met |
| 2020-21 | ≥ 65% | 2021 | 67.9% Results include employees for which the location is unknown. | Met |
| 2021-22 | ≥ 65% | 2022 | 95.1% Results exclude data from February 7 to March 31, 2022, due to the launch of the School’s new learning platform, for which learner data is currently unavailable. | Met |
| 2022-23 | ≥ 65% | 2023 | 75.5% | Met |
| 2023-24 | ≥ 65% | 2024 | 73.3% | Met |
| 2024-25 | ≥ 65% | 2025 | 90.2% | Met |
Percent of learners who report that the facilitator/instructor was effective
Expected result: Quality common learning is provided to the core public service
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | ≥ 95% | 2019 | 95.2% | Met |
| 2019-20 | ≥ 95% | 2020 | 94.1% This target was set as an aspirational goal for the School. Targets may be revised, subject to future DRF amendments. Data collection methods were modified this year. Data collected this year may differ from when targets were initially set with the previous data collection methods. | Not met |
| 2020-21 | ≥ 95% | 2021 | 95.9% | Met |
| 2021-22 | ≥ 95% | 2022 | 94.7% The target is considered "met" from a statistical standpoint. | Not met |
| 2022-23 | ≥ 95% | 2023 | 95.2% | Met |
| 2023-24 | ≥ 95% | 2024 | 96.6% | Met |
| 2024-25 | ≥ 95% | 2025 | 96.7% | Met |
Percent of learners who report that their common learning needs were met
Expected result: Quality common learning is provided to the core public service
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | 90% – 93% | 2019 | 87.5% This target was set during a period of increased registrations as a result of new mandatory training. As the backlog of registrations has now concluded, targets may be revised, subject to future DRF amendments. | Not met |
| 2019-20 | 90% – 93% | 2020 | 87.3% This target was set as an aspirational goal for the School. Targets may be revised, subject to future DRF amendments. Data collection methods were modified this year. Data collected this year may differ from when targets were initially set with the previous data collection methods. | Not met |
| 2020-21 | 90% – 93% | 2021 | 84.2% We routinely review evaluation data from courses and look at ways to respond to learner feedback, while also supporting the government of Canada priorities. Although we did not meet the target of 90-93%, we feel that 84.21% is still an encouraging result. That said, we will be working to identify why less learners felt that their common learning needs were met. Once we understand this change, we… | Not met |
| 2021-22 | 90% – 93% | 2022 | 83.2% We routinely review evaluation data from courses and look at ways to respond to learner feedback, while also supporting the government of Canada priorities. Although we did not meet the target of 90-93%, we feel that 83.2% is still an encouraging result. That said, we will be working to identify why less learners felt that their common learning needs were met. Once we understand this change, we w… | Not met |
| 2022-23 | 90% – 93% | 2023 | 84.3% Though this result is below target, it is consistent with previous years’ results. We routinely review evaluation data from courses and look at ways to respond to learner feedback, while also supporting the government of Canada priorities. Although we did not meet the target of 90-93%, we feel that 84.3% is still an encouraging result. That said, we will be working to identify why less learners f… | Not met |
| 2023-24 | 90% – 93% | 2024 | 86.4% The School routinely reviews evaluation data from courses and look at ways to respond to learner feedback, while also supporting the government of Canada priorities. Although the School did not meet the target of 90-93%, the 2023-24 actual results are an increase from previous years results. | Not met |
| 2024-25 | 90% – 93% | 2025 | 87.1% This target is aspirational. Though below target, this value is an increase from previous years. | Not met |
Percent of learning priorities addressed annually
Expected result: Common learning is responsive to learning needs
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | ≥ 80% | 2019 | 100% | Met |
| 2019-20 | ≥ 80% | 2020 | 90% | Met |
| 2020-21 | ≥ 80% | 2021 | 100% | Met |
| 2021-22 | ≥ 80% | 2022 | 89.5% | Met |
| 2022-23 | ≥ 80% | 2023 | 94.2% | Met |
| 2023-24 | ≥ 80% | 2024 | 82.5% | Met |
| 2024-25 | ≥ 80% | 2025 | 83.7% | Met |
Percent of learning products updated in accordance with the product life-cycle plan
Expected result: Common learning is responsive to learning needs
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | ≥ 80% | 2019 | 89.5% | Met |
| 2019-20 | ≥ 80% | 2020 | 67.5% Target was not met due to delays in the updating cycle. Delayed updates were postponed to the following year. | Not met |
| 2020-21 | ≥ 80% | 2021 | 100% | Met |
| 2021-22 | ≥ 80% | 2022 | 100% | Met |
| 2022-23 | ≥ 80% | 2023 | 100% | Met |
| 2023-24 | ≥ 80% | 2024 | 100% | Met |
| 2024-25 | ≥ 80% | 2025 | 100% In accordance with the product life-cycle plan and as part of the School new learning platform launch, each type of products were reviewed and updated during each phase. Online products in 2021‒22; Third Party products in 2022‒23 and finally in 2023‒24, all virtual instructor-led courses (VILT) in the context of the transition from Webex to Teams as the platform of delivery. | Met |
Percent of supervisors who report improved performance of employees; in particular for those employees in management and leadership development programs
Expected result: Quality common learning is provided to the core public service
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | ≥ 75% | 2019 | 73.7% This target was set during a period of increased registrations as a result of new mandatory training. As the backlog of registrations has now concluded, targets may be revised, subject to future DRF amendments. | Not met |
| 2019-20 | ≥ 75% | 2020 | 76.9% | Met |
| 2020-21 | ≥ 75% | 2021 | 64% Due to the pandemic, all classroom programs were suspended. However, some were converted to a virtual delivery mode throughout the year. This impacted their delivery and the amount of learners who could be surveyed for the indicator. Only two programs were surveyed in 2020–21. | Not met |
| 2021-22 | ≥ 75% | 2022 | 78.5% | Met |
| 2022-23 | ≥ 75% | 2023 | 71.5% This result is based on a small sample size compared to the other evaluation results. (based on 158 L3 survey replies, compared to 100,000 replies for the L1 surveys). | Not met |
| 2023-24 | ≥ 75% | 2024 | 68.8% In 2023-24, the automation of L3 surveys has resulted in less direct communication with supervisors in advance of receiving the survey, and fewer opportunities to validate correct points of contact. This indicator will be monitored, and processes may be revised to avoid low response rates. Neutral response trends will also be monitored. For reference, 57/192 (29.69%) responded Neither Agree nor D… | Not met |
| 2024-25 | ≥ 75% | 2025 | 71% These results are based on 137 survey responses out of a total of 193. As in previous years, the statistical significance remains uncertain. | Not met |
Current: the 2026-27 plan's targets
Number of demonstration and learning projects undertaken in collaboration with other departments and agencies each year
Expected result: Strengthened capacity across the core public service to use innovative approaches
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2026-27 | ≥ 23 | 2027 | — | Planned |
Percent of employees of the core public service in the National Capital Region who access common learning annually
Expected result: Common learning is accessible to all employees of the core public service
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2026-27 | ≥ 65% | 2027 | — | Planned |
Percent of employees of the core public service outside of the National Capital Region who access common learning annually
Expected result: Common learning is accessible to all employees of the core public service
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2026-27 | ≥ 55% | 2027 | — | Planned |
Percent of employees of the core public service who access common learning annually
Expected result: Common learning is accessible to all employees of the core public service
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2026-27 | ≥ 65% | 2027 | — | Planned |
Percent of learners who report that the facilitator/instructor was effective
Expected result: Quality common learning is provided to the core public service
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2026-27 | ≥ 95% | 2027 | — | Planned |
Percent of learners who report that their common learning needs were met
Expected result: Quality common learning is provided to the core public service
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2026-27 | ≥ 90% | 2027 | — | Planned |
Percent of learning priorities addressed annually
Expected result: Common learning is responsive to learning needs
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2026-27 | ≥ 80% | 2027 | — | Planned |
Percent of learning products updated in accordance with the product life-cycle plan
Expected result: Common learning is responsive to learning needs
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2026-27 | ≥ 80% | 2027 | — | Planned |
Percent of supervisors who report improved performance of employees; in particular for those employees in management and leadership development programs
Expected result: Quality common learning is provided to the core public service
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2026-27 | ≥ 75% | 2027 | — | Planned |
Future goals: targets due after 2026-27
No targets with a later due date.
Spending and employees: planned against actual
Spending
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2018-19 | $60.9M | $62.6M |
| 2019-20 | $65.8M | $61.1M |
| 2020-21 | $59.8M | $56.6M |
| 2021-22 | $58.9M | $59.6M |
| 2022-23 | $59M | $64.9M |
| 2023-24 | $59.6M | $68.7M |
| 2024-25 | $64.8M | $71M |
| 2025-26 | $70.5M | — |
| 2026-27 | $66M | — |
| 2027-28 | $62.8M* | — |
| 2028-29 | $60.2M* | — |
Employees (FTEs)
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2018-19 | 442 | 500 |
| 2019-20 | 512 | 514 |
| 2020-21 | 517 | 492 |
| 2021-22 | 492 | 493 |
| 2022-23 | 490 | 512 |
| 2023-24 | 493 | 491 |
| 2024-25 | 497 | 459 |
| 2025-26 | 483 | — |
| 2026-27 | 467 | — |
| 2027-28 | 458* | — |
| 2028-29 | 440* | — |
Planned spending, plan by plan
Each row is one year's Departmental Plan and its forecast for the next three fiscal years; read a column down to see how the forecast for one year changed. The last row is what was actually spent. Click an amount for its source. Biggest changes in federal spending plans
| Plan | 2018-19 | 2019-20 | 2020-21 | 2021-22 | 2022-23 | 2023-24 | 2024-25 | 2025-26 | 2026-27 | 2027-28 | 2028-29 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2018-19 plan | $60,910,915 | $60,910,484 | $60,990,729 | ||||||||
| 2019-20 plan | $65,758,318 | $61,286,171 | $61,286,171 | ||||||||
| 2020-21 plan | $59,765,940 | $59,895,665 | $60,031,776 | ||||||||
| 2021-22 plan | $58,915,919 | $59,052,029 | $59,052,029 | ||||||||
| 2022-23 plan | $59,034,323 | $59,010,346 | $59,023,888 | ||||||||
| 2023-24 plan | $59,560,910 | $59,562,895 | $59,655,284 | ||||||||
| 2024-25 plan | $64,839,102 | $64,803,880 | $61,834,790 | ||||||||
| 2025-26 plan | $70,539,948 | $62,384,143 | $61,790,326 | ||||||||
| 2026-27 plan | $66,041,481 | $62,775,947 | $60,211,798 | ||||||||
| Actual | $62,635,277 | $61,097,922 | $56,617,690 | $59,595,861 | $64,915,499 | $68,650,218 | $71,018,720 |
Actual spending is from Departmental Results Reports and the Public Accounts, as published in GC InfoBase. FTEs are full-time equivalents.
