Program directory · Canada Revenue Agency
Tax Services and Processing
- Department
- Canada Revenue Agency
- Program code
- BRA01 (CCRA)
- Core responsibility
- Tax
- In Departmental Plans
- 2018-19 – 2026-27 · New since an earlier plan
What it does
We give taxpayers access to accurate and timely information they need to comply with Canada's tax laws by modernizing our services, including expanding our digital services and enhancing our telephone platform, making it easier for taxpayers to meet their tax obligations. We register businesses for a business number and administer T2, T3, GST/HST, excise, rebates, and other levies programs. We help businesses and individuals to voluntarily comply with Canada's tax laws by processing their information and payments as quickly and accurately as possible and telling them the results of their assessment or reassessment.
Source: the department's Program Inventory, via GC InfoBase.
History and lineage
First appears in GC InfoBase's actual spending by program in 2017-18. The data does not record when a program was created; it may be older than its first appearance here, which is limited by the sources (program spending starts in 2010-11, Departmental Plans in 2018-19).
| Program | Relation | Years with data | Actual spending over those years |
|---|---|---|---|
| Tax Services and Processing | This program | 2017-18 – 2028-29 | $9.11B |
No earlier or later program in the same department has a similar name.
Significant changes in scope and budget
Detected from the data: renames between plans, programs it appears to replace, merge with or split into (matched by name), year-over-year changes in spending of at least 25% and $5M, or in employees of at least 20% and 25 FTEs, linked budget measures, and results indicators added or dropped.
| Year | What changed | Source |
|---|---|---|
| 2020-21 | Employees (FTEs) 10,653, against 8,786 in 2019-20 (+21%). | FTEs (GC InfoBase) |
| 2020-21 | Spending $1.23B, against $880M in 2019-20 (+40%). | Actual spending (GC InfoBase) |
| 2021-22 | Employees (FTEs) 13,082, against 10,653 in 2020-21 (+23%). | FTEs (GC InfoBase) |
Success criteria
The program's indicators from its department's Departmental Results Framework: the target set in each year's plan, and the result reported the following year. Source: GC InfoBase.
Historical: targets against results
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | ≥ 80% | 2019 | 67% This indicator consists of nine external service standards. Six out of the nine have met or mostly met their targets representing a 67% result. The service standards that did not meet their targets were the external service standard for processing paper T1 individual income tax returns, external service standard for processing digital T1 adjustment requests, and external service standard for proc… | Not met |
| 2019-20 | ≥ 80% | 2020 | 88% | Met |
| 2020-21 | ≥ 80% | 2021 | 63% Of the 8 external service standards, 5 were met or mostly met. The 3 results that did not meet their targets in 2020-21, were due to impacts from public health measures introduced to respond to the COVID-19 pandemic, which included limitations on the number of onsite staff. | Not met |
| 2021-22 | ≥ 80% | 2022 | 42.9% This indicator consists of seven external service standards. Three out of seven met their year-end target, representing a 43% result. The service standards that did not meet the target were: T2 digital - As a result of an unexpected filing peak in March 2021 due to corporations filing early to take advantage of the Canada Emergency Wage Subsidy, which carried over throughout 2021-22, the year to… | Not met |
| 2022-23 | ≥ 80% | 2023 | 71% This indicator consists of seven external service standards. Five out of seven met their year-end targets, representing a 71% result. The service standards that did not meet the target were: T1 adjustment request – routine – digital (a digital request to change your individual tax return) The CRA is enhancing the processing of T1 adjustments in an endeavour to improve the results in 2023-2024. T3… | Not met |
| 2023-24 | ≥ 80% | 2024 | 86% | Met |
| 2024-25 | ≥ 80% | 2025 | 71.4% This indicator consists of seven external service standards. Five out of seven met their year-end targets, representing a 71% result. The service standards that did not meet the target were: – T1 adjustment request – routine – paper or telephone (a paper request to change your individual tax return). – T3 trust returns (a form completed by a trustee to assess the tax liability of a trust). | Not met |
Current: the 2026-27 plan's targets
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2026-27 | ≥ 80% | 2027 | — | Planned |
Future goals: targets due after 2026-27
No targets with a later due date.
Spending and employees: planned against actual
Spending
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2017-18 | — | $797M |
| 2018-19 | $668M | $754M |
| 2019-20 | $800M | $880M |
| 2020-21 | $844M | $1.23B |
| 2021-22 | $945M | $1.3B |
| 2022-23 | $1.01B | $1.35B |
| 2023-24 | $1.07B | $1.49B |
| 2024-25 | $1.01B | $1.3B |
| 2025-26 | $1.11B | — |
| 2026-27 | $1.12B | — |
| 2027-28 | $1.13B* | — |
| 2028-29 | $1.11B* | — |
Employees (FTEs)
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2017-18 | 6,841 | 7,225 |
| 2018-19 | 6,608 | 7,706 |
| 2019-20 | 7,842 | 8,786 |
| 2020-21 | 8,039 | 10,653 |
| 2021-22 | 8,248 | 13,082 |
| 2022-23 | 9,155 | 13,887 |
| 2023-24 | 9,844 | 12,082 |
| 2024-25 | 8,252 | 10,876 |
| 2025-26 | 9,467 | — |
| 2026-27 | 9,795 | — |
| 2027-28 | 9,773* | — |
| 2028-29 | 9,624* | — |
Planned spending, plan by plan
Each row is one year's Departmental Plan and its forecast for the next three fiscal years; read a column down to see how the forecast for one year changed. The last row is what was actually spent. Click an amount for its source. Biggest changes in federal spending plans
| Plan | 2018-19 | 2019-20 | 2020-21 | 2021-22 | 2022-23 | 2023-24 | 2024-25 | 2025-26 | 2026-27 | 2027-28 | 2028-29 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2018-19 plan | $668,253,447 | $659,102,540 | $649,819,863 | ||||||||
| 2019-20 plan | $799,714,403 | $780,887,056 | $780,881,295 | ||||||||
| 2020-21 plan | $844,460,077 | $846,979,785 | $836,875,460 | ||||||||
| 2021-22 plan | $944,506,896 | $909,266,346 | $907,957,472 | ||||||||
| 2022-23 plan | $1,010,876,076 | $950,899,166 | $929,744,928 | ||||||||
| 2023-24 plan | $1,069,625,077 | $973,832,551 | $955,661,346 | ||||||||
| 2024-25 plan | $1,008,021,111 | $989,629,050 | $936,995,005 | ||||||||
| 2025-26 plan | $1,105,773,410 | $944,472,346 | $944,571,950 | ||||||||
| 2026-27 plan | $1,118,653,211 | $1,125,412,908 | $1,114,398,560 | ||||||||
| Actual | $753,593,999 | $880,135,330 | $1,232,375,373 | $1,300,163,726 | $1,352,213,186 | $1,491,883,505 | $1,303,161,621 |
Actual spending is from Departmental Results Reports and the Public Accounts, as published in GC InfoBase. FTEs are full-time equivalents.
