Canada Revenue Agency
Results and programs. GC InfoBase reports 32 programs of this department, in its Departmental Plans or its actual spending; 22 are current (in the latest plan or, for a program in no plan, with actual spending in the latest year).
- Actual spending, 2024-25
- $22.2B
- Planned, 2025-26 (latest plan)
- $10.4B
- Core responsibilities with indicators
- 3
Spending and employees
Totals of the department's programs: actual spending where reported, then the latest plan.
Spending
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2010-11 | — | $4.42B |
| 2011-12 | — | $4.35B |
| 2012-13 | — | $4.32B |
| 2013-14 | — | $4.06B |
| 2014-15 | — | $4.06B |
| 2015-16 | — | $4.15B |
| 2016-17 | — | $4.39B |
| 2017-18 | — | $4.71B |
| 2018-19 | — | $5.12B |
| 2019-20 | — | $7.2B |
| 2020-21 | — | $9.98B |
| 2021-22 | — | $10.7B |
| 2022-23 | — | $14.4B |
| 2023-24 | — | $16.8B |
| 2024-25 | — | $22.2B |
| 2025-26 | $10.4B* | — |
| 2026-27 | $6.27B* | — |
| 2027-28 | $6.21B* | — |
| 2028-29 | $6.18B* | — |
Employees (FTEs)
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2011-12 | — | 39,480 |
| 2012-13 | — | 39,521 |
| 2013-14 | — | 38,729 |
| 2014-15 | — | 38,561 |
| 2015-16 | — | 37,977 |
| 2016-17 | — | 38,728 |
| 2017-18 | — | 39,765 |
| 2018-19 | — | 41,075 |
| 2019-20 | — | 41,753 |
| 2020-21 | — | 43,324 |
| 2021-22 | — | 60,756 |
| 2022-23 | — | 65,907 |
| 2023-24 | — | 55,234 |
| 2024-25 | — | 53,585 |
| 2025-26 | 50,804* | — |
| 2026-27 | 49,498* | — |
| 2027-28 | 48,939* | — |
| 2028-29 | 48,807* | — |
Results at a glance
How many indicators met their target each year, as reported in the Departmental Results Reports. Source: GC InfoBase.
Core responsibility indicators
| Report year | Met | Not met | No result reported | Not yet due | Share met (of met and not met) |
|---|---|---|---|---|---|
| 2018-19 | 11 | 3 | 1 | 3 | 79% |
| 2019-20 | 8 | 3 | 6 | 2 | 73% |
| 2020-21 | 3 | 6 | 8 | 0 | 33% |
| 2021-22 | 6 | 3 | 5 | 0 | 67% |
| 2022-23 | 7 | 7 | 0 | 0 | 50% |
| 2023-24 | 7 | 7 | 0 | 0 | 50% |
| 2024-25 | 5 | 8 | 1 | 0 | 38% |
Program indicators
| Report year | Met | Not met | No result reported | Not yet due | Share met (of met and not met) |
|---|---|---|---|---|---|
| 2018-19 | 14 | 5 | 0 | 0 | 74% |
| 2019-20 | 14 | 7 | 0 | 0 | 67% |
| 2020-21 | 9 | 11 | 0 | 0 | 45% |
| 2021-22 | 12 | 6 | 1 | 0 | 67% |
| 2022-23 | 9 | 10 | 0 | 0 | 47% |
| 2023-24 | 11 | 8 | 0 | 0 | 58% |
| 2024-25 | 9 | 11 | 0 | 0 | 45% |
Results by core responsibility
Tax (27 indicators)
Historical: targets against results
% of businesses registered for GST/HST
2024-25Target: ≥ 90% (2025)Result: 87%Not met
% of Canadians who participate in the income tax system
2024-25Target: ≥ 93% (2025)Result: 94%Met
% of individual tax returns filed on time
2024-25Target: ≥ 90% (2025)Result: 91%Met
% of tax liabilities paid on time
2024-25Target: ≥ 91% (2025)Result: 93%Met
Service Satisfaction Index
2024-25Target: ≥ 7.5 (2025)Result: 7.6Met
% of external service standards targets that are met
2024-25Target: ≥ 75% (2025)Result: 61%Not met
Public Perception Index: trust
2024-25Target: ≥ 7 (2025)Result: 6.8Not met
Ratio of collectible tax debt to total net receipts (cash accounting)
2024-25Target: ≤ 20% (2025)Result: 25.3%Not met
Public Perception Index: service experience
2021-22Target: — (2022)Result: 7.3No result reported
# of individuals helped by the Community Volunteer Income Tax Program
2020-21Target: ≥ 873,000 (2021)Result: 582,420Not met
% of reported tax liabilities paid on time
2020-21Target: — (2021)Result: 91.3%No result reported
Incremental debt collected (resolved) resulting from Budget 2016 investments [Ministerial mandate priority]
2020-21Target: ≥ $7.4B (2021)Result: —No result reported
Incremental revenue resulting from budget investments
2020-21Target: ≥ $1.7B (2021)Result: $1.52BNot met
% of services available online [Ministerial mandate priority]
2019-20Target: ≥ 77% (2020)Result: 84.3%Met
% of tax returns filed on time
2019-20Target: ≥ 90% (2020)Result: 91%Met
% of total volume of improved correspondence (i.e. changes to structure, design, language and format) [Ministerial mandate priority]
2019-20Target: ≥ 95% (2020)Result: 97%Met
% of filers who have filed a tax return by their due date
2018-19Target: ≥ 90% (2019)Result: 91%Met
% of reported taxes (including instalments) and source deductions that are paid on time
2018-19Target: ≥ 90% (2019)Result: 91.9%Met
Complete an online consultation open to charities and the public [Ministerial mandate priority]
2018-19Target: complete by March 2018 (2018)Result: Completed in March 2017Met
Public Perception Index: score compared to baseline
2018-19Target: Maintain or increase (2019)Result: IncreaseMet
Current: the 2026-27 plan's targets
% of businesses registered for GST/HST
2026-27Target: ≥ 90% (2027)Result: —Planned
% of Canadians who participate in the income tax system
2026-27Target: ≥ 93% (2027)Result: —Planned
% of corporate tax liabilities paid on time
2026-27Target: ≥ 85% (2027)Result: —Planned
% of individual tax liabilities paid on time
2026-27Target: ≥ 94% (2027)Result: —Planned
% of individual tax returns filed on time
2026-27Target: ≥ 90% (2027)Result: —Planned
% of tax liabilities paid on time
2026-27Target: ≥ 91% (2027)Result: —Planned
Compliance Yield
2026-27Target: ≥ 77% (2027)Result: —Planned
Direct Compliance Revenue Effects
2026-27Target: ≥ $20B (2027)Result: —Planned
Ratio of collectable tax debt to total receipts
2026-27Target: ≤ 13% (2027)Result: —Planned
Service Satisfaction Index
2026-27Target: ≥ 7.5 (2027)Result: —Planned
Future goals: targets due after 2026-27
No targets with a later due date.
Benefits (7 indicators)
Historical: targets against results
% of respondents satisfied with overall benefits experience
2024-25Target: ≥ 75% (2025)Result: 72%Not met
% of Canada child benefit payments issued to recipients on time
2024-25Target: ≥ 100% (2025)Result: 100%Met
% of taxpayers (benefit recipients) who filed as a result of targeted CRA intervention
2024-25Target: ≥ 10% (2025)Result: —No result reported
% of benefit payments issued to benefit recipients on time
2019-20Target: ≥ 100% (2020)Result: 100%Met
% of Canada child benefit recipients who provide complete and accurate information in order to receive the proper entitlement
2019-20Target: — (2020)Result: —No result reported
% of respondents satisfied with benefit application processing time
2019-20Target: — (2020)Result: —No result reported
Current: the 2026-27 plan's targets
% of respondents satisfied with overall benefits experience
2026-27Target: ≥ 75% (2027)Result: —Planned
Take-up rate – Canada Child Benefit
2026-27Target: ≥ 90% (2027)Result: —Planned
Future goals: targets due after 2026-27
No targets with a later due date.
Taxpayers' Ombudsperson (7 indicators)
Historical: targets against results
% of initial contacts made with complainants within five business days of receipt of their complaint
2024-25Target: ≥ 95% (2025)Result: 36%Not met
% of recommendations made by the Ombudsperson to the Minister of National Revenue in systemic examination reports and the Office of the Taxpayers' Ombudsperson's Annual Report that the Canada Revenue Agency has agreed to act upon
2024-25Target: ≥ 90% (2025)Result: 84%Not met
% of complaint examination files closed within 120 calendar days
2024-25Target: ≥ 80% (2025)Result: 34%Not met
% of taxpayer complaints acknowledged within two business days
2019-20Target: ≥ 95% (2020)Result: —No result reported
% of individual complaint examinations resulting in the CRA taking action
2018-19Target: ≥ 80% (2019)Result: 84%Met
Current: the 2026-27 plan's targets
% of complaint examination filed closed within 120 business days
2026-27Target: ≥ 80% (2027)Result: —Planned
% of initial contacts made with complainants within five business days of receipt of their complaint
2026-27Target: ≥ 95% (2027)Result: —Planned
% of recommendations made by the Ombudsperson to the Minister of National Revenue in systemic examination reports and the Office of the Taxpayers' Ombudsperson's Annual Report that the Canada Revenue Agency has agreed to act upon
2026-27Target: ≥ 90% (2027)Result: —Planned
% of urgent requests closed within 30 business days of receipt
2026-27Target: ≥ 95% (2027)Result: —Planned
Future goals: targets due after 2026-27
No targets with a later due date.
Internal Services (0 indicators)
No indicators reported for this core responsibility.
Programs
| Program | Core responsibility | Status | Latest plan, first year | Last actual | Indicators |
|---|---|---|---|---|---|
| Reporting Compliance · BRA12 | Tax | New since an earlier plan | $1.76B 2026-27 | $1.73B 2024-25 | 3 |
| Tax Services and Processing · BRA01 | Tax | New since an earlier plan | $1.12B 2026-27 | $1.3B 2024-25 | 1 |
| Benefits · BRB01 | Benefits | New since an earlier plan | $660M 2026-27 | $16.2B 2024-25 | 3 |
| Returns Compliance · BRA02 | Tax | New since an earlier plan | $544M 2026-27 | $518M 2024-25 | 2 |
| Collections · BRA03 | Tax | New since an earlier plan | $503M 2026-27 | $563M 2024-25 | 2 |
| Information Technology Services · ISS07 | Internal Services | New since an earlier plan | $408M 2026-27 | $527M 2024-25 | 0 |
| Objections and Appeals · BRA06 | Tax | New since an earlier plan | $385M 2026-27 | $341M 2024-25 | 5 |
| Management and Oversight Services · ISS01 | Internal Services | New since an earlier plan | $210M 2026-27 | $241M 2024-25 | 0 |
| Human Resources Management Services · ISS04 | Internal Services | New since an earlier plan | $173M 2026-27 | $208M 2024-25 | 0 |
| Policy, Rulings, and Interpretations · BRA11 | Tax | New since an earlier plan | $151M 2026-27 | $148M 2024-25 | 3 |
| Financial Management Services · ISS05 | Internal Services | New since an earlier plan | $88.7M 2026-27 | $75.2M 2024-25 | 0 |
| Real Property Management Services · ISS08 | Internal Services | New since an earlier plan | $54M 2026-27 | $51.8M 2024-25 | 0 |
| Communications Services · ISS02 | Internal Services | New since an earlier plan | $40.4M 2026-27 | $56.8M 2024-25 | 0 |
| Taxpayer Relief · BRA07 | Tax | New since an earlier plan | $37.8M 2026-27 | $69.1M 2024-25 | 1 |
| Charities · BRA09 | Tax | New since an earlier plan | $36.8M 2026-27 | $43.1M 2024-25 | 2 |
| Materiel Management Services · ISS09 | Internal Services | New since an earlier plan | $28.2M 2026-27 | $26.9M 2024-25 | 0 |
| Registered Plans · BRA10 | Tax | New since an earlier plan | $24M 2026-27 | $28M 2024-25 | 1 |
| Information Management Services · ISS06 | Internal Services | New since an earlier plan | $23M 2026-27 | $22.1M 2024-25 | 0 |
| Service Feedback · BRA08 | Tax | New since an earlier plan | $15.7M 2026-27 | $27.3M 2024-25 | 2 |
| Acquisition Management Services · ISS0Z | Internal Services | New since an earlier plan | $8.3M 2026-27 | $10.4M 2024-25 | 0 |
| Taxpayers' Ombudsperson · BRC01 | Taxpayers' Ombudsperson | New since an earlier plan | $4.6M 2026-27 | $5.6M 2024-25 | 6 |
| Legal Services · ISS03 | Internal Services | New since an earlier plan | $3.8M 2026-27 | $4M 2024-25 | 0 |
| Reporting Compliance · ACC00 | Taxpayers meet their obligations and Canada's revenue base is protected. | Not in a Departmental Plan | — | $1.1B 2016-17 | 0 |
| Internal Services · ISC00 | Internal Services | Not in a Departmental Plan | — | $992M 2016-17 | 0 |
| Domestic Compliance · BRA04 | Tax | Appeared and later dropped | $778M 2020-21 | $860M 2020-21 | 1 |
| Collections, Compliance and Verification · ACB00 | Taxpayers meet their obligations and Canada's revenue base is protected. | Not in a Departmental Plan | — | $725M 2016-17 | 0 |
| Assessment of Returns and Payment Processing · ABX00 | Taxpayers meet their obligations and Canada's revenue base is protected. | Not in a Departmental Plan | — | $547M 2016-17 | 0 |
| Benefit Programs · ABY00 | Eligible families and individuals receive timely and accurate benefit payments. | Not in a Departmental Plan | — | $475M 2016-17 | 0 |
| International and Large Business Compliance and Criminal Investigations · BRA05 | Tax | Appeared and later dropped | $469M 2020-21 | $471M 2020-21 | 1 |
| Taxpayer and Business Assistance · ABZ00 | Taxpayers meet their obligations and Canada's revenue base is protected. | Not in a Departmental Plan | — | $346M 2016-17 | 0 |
| Appeals · ABW00 | Taxpayers meet their obligations and Canada's revenue base is protected. | Not in a Departmental Plan | — | $200M 2016-17 | 0 |
| Taxpayers' Ombudsman · ACD00 | Taxpayers and benefit recipients receive an independent and impartial review of their service related complaints. | Not in a Departmental Plan | — | $2.9M 2016-17 | 0 |
