Program directory · Financial Consumer Agency of Canada
Supervision and Enforcement
- Department
- Financial Consumer Agency of Canada
- Program code
- BUT01 (FCAC)
- Core responsibility
- Protection of financial consumers
- In Departmental Plans
- 2018-19 – 2026-27 · New since an earlier plan
What it does
This program promotes, monitors and enforces compliance on the part of regulated entities subject to market conduct obligations established by legislation, codes of conduct and public commitments.
Source: the department's Program Inventory, via GC InfoBase.
History and lineage
First appears in GC InfoBase's actual spending by program in 2018-19. The data does not record when a program was created; it may be older than its first appearance here, which is limited by the sources (program spending starts in 2010-11, Departmental Plans in 2018-19).
| Program | Relation | Years with data | Actual spending over those years |
|---|---|---|---|
| Supervision and Enforcement | This program | 2018-19 – 2028-29 | $58.6M |
No earlier or later program in the same department has a similar name.
Significant changes in scope and budget
Detected from the data: renames between plans, programs it appears to replace, merge with or split into (matched by name), year-over-year changes in spending of at least 25% and $5M, or in employees of at least 20% and 25 FTEs, linked budget measures, and results indicators added or dropped.
| Year | What changed | Source |
|---|---|---|
| 2023-24 | Indicators added: Percentage of FCAC’s reporting obligations and expectations met by federally regulated financial entities; Percentage of inquiries received by FCAC from federally regulated financial entities responded to within established timelines | Departmental Results Framework (GC InfoBase) |
| 2023-24 | Indicators dropped: Number of Canadians reached through consumer rights and responsibilities information; Percentage of cases of non-compliance where corrective actions (commensurate with the level of non-compliance) are undertaken by the Financial Consumer Agency of Canada; Percentage of consumers who are aware of their consumer protection rights and responsibilities; Percentage of financial institutions that are aware of the reason for and nature and outcome of the Financial Consumer Agency of Canada’s supervision activities | Departmental Results Framework (GC InfoBase) |
| 2023-24 | Renamed from “Supervision and Promotion” to “Supervision and Enforcement”. | GC InfoBase program names by year |
| 2025-26 | Planned spending $0, against $12.3M in 2024-25 (−100%). | Latest Departmental Plan |
| 2026-27 | Planned spending $15.3M, against $0 in 2025-26 (—). | Latest Departmental Plan |
Success criteria
The program's indicators from its department's Departmental Results Framework: the target set in each year's plan, and the result reported the following year. Source: GC InfoBase.
Historical: targets against results
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2023-24 | ≥ 85% | 2024 | 87% | Met |
| 2024-25 | At least 85% | 2025 | 89% | Met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2023-24 | — | 2024 | 88% Target has now been established: 80% of inquiries received by FCAC from Federally Regulated Financial Entities are responded to within 30 calendar days | Met |
| 2024-25 | At least 80% | 2025 | 92% | Met |
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2019-20 | 5% increase | 2020 | 156,846 visits | Met |
| 2020-21 | 5% increase | 2021 | 162,652 visits Did not reach the target of 164,688 visits. | Not met |
| 2021-22 | 5% increase | 2022 | 163,865 | Met |
| 2022-23 | 5% increase | 2023 | 223,283 | Met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | ≥ 100% | 2019 | 100% All non-compliance cases were addressed with corrective actions. | Met |
| 2019-20 | ≥ 100% | 2020 | 100% | Met |
| 2020-21 | ≥ 100% | 2021 | 100% | Met |
| 2021-22 | ≥ 100% | 2022 | 100% | Met |
| 2022-23 | ≥ 100% | 2023 | 100% | Met |
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | 5% increase | 2019 | 64.4.% These results are trending upward compared to a baseline of 58%. | Met |
| 2019-20 | 5% increase | 2020 | 78% Exceeds the target of 64%.. | Met |
| 2020-21 | 5% increase | 2021 | 72% Did not reach the target of 82%. | Not met |
| 2021-22 | 5% increase | 2022 | 72% | Met |
| 2022-23 | 5% increase | 2023 | 69% | Not met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | ≥ 80% | 2019 | 88% Results are based on surveys of regulated entities conducted at annual industry sessions. | Met |
| 2019-20 | ≥ 80% | 2020 | — The event where performance information is gathered was cancelled due to COVID-19. | No result reported |
| 2020-21 | ≥ 80% | 2021 | 98% | Met |
| 2021-22 | ≥ 80% | 2022 | 95% | Met |
| 2022-23 | ≥ 80% | 2023 | — The event where performance information is gathered was postponed to June 2023. | No result reported |
Current: the 2026-27 plan's targets
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2026-27 | ≥ 85% | 2027 | — | Planned |
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2026-27 | 80% of inquiries received by FCAC from FRFEs are responded to within 30 calendar days of receipt | 2027 | — | Planned |
Future goals: targets due after 2026-27
No targets with a later due date.
Spending and employees: planned against actual
Spending
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2018-19 | $6.2M | $5M |
| 2019-20 | $8.8M | $6.1M |
| 2020-21 | $9M | $6.9M |
| 2021-22 | $10M | $7.6M |
| 2022-23 | $12.5M | $9.3M |
| 2023-24 | $15.5M | $11.3M |
| 2024-25 | $15.7M | $12.3M |
| 2025-26 | $0 | — |
| 2026-27 | $15.3M | — |
| 2027-28 | $15.9M* | — |
| 2028-29 | $16.3M* | — |
Employees (FTEs)
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2018-19 | 44 | 30 |
| 2019-20 | 57 | 36 |
| 2020-21 | 58 | 46 |
| 2021-22 | 64 | 53 |
| 2022-23 | 78 | 61 |
| 2023-24 | 85 | 71 |
| 2024-25 | 86 | 75 |
| 2025-26 | 83 | — |
| 2026-27 | 82 | — |
| 2027-28 | 82* | — |
| 2028-29 | 82* | — |
Planned spending, plan by plan
Each row is one year's Departmental Plan and its forecast for the next three fiscal years; read a column down to see how the forecast for one year changed. The last row is what was actually spent. Click an amount for its source. Biggest changes in federal spending plans
| Plan | 2018-19 | 2019-20 | 2020-21 | 2021-22 | 2022-23 | 2023-24 | 2024-25 | 2025-26 | 2026-27 | 2027-28 | 2028-29 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2018-19 plan | $6,171,861 | $8,419,053 | $9,201,076 | ||||||||
| 2019-20 plan | $8,800,000 | $9,720,000 | $9,930,000 | ||||||||
| 2020-21 plan | $9,013,130 | $9,629,970 | $9,930,950 | ||||||||
| 2021-22 plan | $10,047,735 | $11,067,013 | $11,354,113 | ||||||||
| 2022-23 plan | $12,506,068 | $14,022,423 | $14,359,184 | ||||||||
| 2023-24 plan | $15,525,238 | $16,197,087 | $16,703,951 | ||||||||
| 2024-25 plan | $15,704,158 | $16,366,220 | $16,904,293 | ||||||||
| 2025-26 plan | $0 | $0 | $0 | ||||||||
| 2026-27 plan | $15,307,961 | $15,864,012 | $16,271,701 | ||||||||
| Actual | $4,997,440 | $6,143,739 | $6,915,341 | $7,595,602 | $9,327,052 | $11,331,156 | $12,339,183 |
Actual spending is from Departmental Results Reports and the Public Accounts, as published in GC InfoBase. FTEs are full-time equivalents.
