Program directory · Public Services and Procurement Canada
Government-Wide Digital Solutions and Services
- Department
- Public Services and Procurement Canada
- Program code
- BVY03 (GSC)
- Core responsibility
- Government-Wide Support
- In Departmental Plans
- 2018-19 – 2026-27 · New since an earlier plan
What it does
The Government-wide Digital Solutions and Services Program provides federal organizations with user centered, high quality, timely and accessible services, tools and applications for travel, content management, case management and Application Programming Interface (API) data integration solutions. This program allows federal organizations to adopt modern, consolidated internal services solutions based on standard business processes which can reduce administrative or back office costs, enhance employee productivity and reduce overall government spending on internal services.
Source: the department's Program Inventory, via GC InfoBase.
History and lineage
First appears in GC InfoBase's actual spending by program in 2018-19. The data does not record when a program was created; it may be older than its first appearance here, which is limited by the sources (program spending starts in 2010-11, Departmental Plans in 2018-19).
| Program | Relation | Years with data | Actual spending over those years |
|---|---|---|---|
| Government-Wide Digital Solutions and Services | This program | 2018-19 – 2028-29 | $86.4M |
No earlier or later program in the same department has a similar name.
Significant changes in scope and budget
Detected from the data: renames between plans, programs it appears to replace, merge with or split into (matched by name), year-over-year changes in spending of at least 25% and $5M, or in employees of at least 20% and 25 FTEs, linked budget measures, and results indicators added or dropped.
| Year | What changed | Source |
|---|---|---|
| 2019-20 | Employees (FTEs) 291, against 241 in 2018-19 (+21%). | FTEs (GC InfoBase) |
| 2019-20 | Spending $14.9M, against -$2.6M in 2018-19 (+677%). | Actual spending (GC InfoBase) |
| 2020-21 | Spending $26.6M, against $14.9M in 2019-20 (+78%). | Actual spending (GC InfoBase) |
| 2021-22 | Spending $15.3M, against $26.6M in 2020-21 (−43%). | Actual spending (GC InfoBase) |
| 2023-24 | Indicators added: Percentage of clients who are satisfied or very satisfied with tools and/or services. | Departmental Results Framework (GC InfoBase) |
| 2023-24 | Indicators dropped: Percentage of clients satisfied with overall services provided | Departmental Results Framework (GC InfoBase) |
| 2026-27 | Indicators added: Percentage of clients who endorse yearly service plan and priorities | Departmental Results Framework (GC InfoBase) |
| 2026-27 | Indicators dropped: Percentage of clients who are satisfied or very satisfied with tools and/or services. | Departmental Results Framework (GC InfoBase) |
| 2026-27 | Renamed from “Government-wide Corporate Services” to “Government-Wide Digital Solutions and Services”. | GC InfoBase program names by year |
Success criteria
The program's indicators from its department's Departmental Results Framework: the target set in each year's plan, and the result reported the following year. Source: GC InfoBase.
Historical: targets against results
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2023-24 | ≥ 87% | 2024 | 68% Client feedback identified opportunities for improvement concerning timeliness, availability of online information and the need for simplified processes. In response, changes are being implemented across PSPC to address these issues and enhance service delivery in the future. Additionally, insights from client surveys are being leveraged to evolve services in alignment with client expectations an… | Not met |
| 2024-25 | ≥ 75% | 2025 | 71% The survey was distributed to a broader PSPC client base rather than exclusively to Government of Canada Programs and Services (GCPS) program users. As a result, some respondents had not used GCPS services, which affected the overall satisfaction rating. Future survey methodologies will be refined to ensure responses more accurately reflect the experience of GCPS program users. Additionally GCPS… | Not met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | ≥ 90% | 2019 | — PSPC changed its client measurement practices in 2018/19. As a result, data for 2018/19 is not available. | No result reported |
| 2019-20 | ≥ 90% | 2020 | 95% | Met |
| 2020-21 | ≥ 90% | 2021 | 95% | Met |
| 2021-22 | ≥ 90% | 2022 | 85% Client feedback identified opportunities for improvement concerning timeliness, availability of online information and the need for simplified processes. In response, an engagement plan has been developed and is currently being delivered across PSPC. | Not met |
| 2022-23 | ≥ 87% | 2023 | 71.5% Feedback indicated that there was room for improvement in terms of timeliness, availability of online information and process streamlining. PSPC is continuously looking at ways to enhancing the overall level of client satisfaction in order to strive towards achieving the desired target for this departmental indicator. | Not met |
Current: the 2026-27 plan's targets
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2026-27 | ≥ 50% | 2027 | — | Planned |
Future goals: targets due after 2026-27
No targets with a later due date.
Spending and employees: planned against actual
Spending
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2018-19 | $3.9M | -$2.6M |
| 2019-20 | $4.4M | $14.9M |
| 2020-21 | $17.9M | $26.6M |
| 2021-22 | $15.6M | $15.3M |
| 2022-23 | $12.7M | $10.7M |
| 2023-24 | $6.6M | $8.8M |
| 2024-25 | $10M | $12.7M |
| 2025-26 | $11.3M | — |
| 2026-27 | $11M | — |
| 2027-28 | $11M* | — |
| 2028-29 | $9.9M* | — |
Employees (FTEs)
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2018-19 | 256 | 241 |
| 2019-20 | 306 | 291 |
| 2020-21 | 247 | 310 |
| 2021-22 | 308 | 290 |
| 2022-23 | 323 | 345 |
| 2023-24 | 326 | 341 |
| 2024-25 | 386 | 377 |
| 2025-26 | 352 | — |
| 2026-27 | 360 | — |
| 2027-28 | 330* | — |
| 2028-29 | 324* | — |
Planned spending, plan by plan
Each row is one year's Departmental Plan and its forecast for the next three fiscal years; read a column down to see how the forecast for one year changed. The last row is what was actually spent. Click an amount for its source. Biggest changes in federal spending plans
| Plan | 2018-19 | 2019-20 | 2020-21 | 2021-22 | 2022-23 | 2023-24 | 2024-25 | 2025-26 | 2026-27 | 2027-28 | 2028-29 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2018-19 plan | $3,869,196 | $3,895,696 | $3,928,150 | ||||||||
| 2019-20 plan | $4,410,442 | $4,400,434 | $4,435,769 | ||||||||
| 2020-21 plan | $17,904,364 | $18,379,512 | $19,069,140 | ||||||||
| 2021-22 plan | $15,641,625 | $10,542,639 | $7,477,654 | ||||||||
| 2022-23 plan | $12,693,200 | $7,843,505 | $6,269,706 | ||||||||
| 2023-24 plan | $6,643,577 | $6,688,874 | $6,734,851 | ||||||||
| 2024-25 plan | $10,008,792 | $10,263,160 | $10,205,578 | ||||||||
| 2025-26 plan | $11,258,491 | $10,545,093 | $10,622,306 | ||||||||
| 2026-27 plan | $10,987,840 | $10,978,659 | $9,935,987 | ||||||||
| Actual | -$2,587,605 | $14,922,333 | $26,599,103 | $15,289,577 | $10,671,098 | $8,771,155 | $12,692,350 |
Actual spending is from Departmental Results Reports and the Public Accounts, as published in GC InfoBase. FTEs are full-time equivalents.
