Program directory · Public Services and Procurement Canada
Document Imaging Services
- Department
- Public Services and Procurement Canada
- Program code
- BVY04 (GSC)
- Core responsibility
- Government-Wide Support
- In Departmental Plans
- 2018-19 – 2026-27 · New since an earlier plan
What it does
The Document Imaging Services program provides quality and cost effective document imaging and data capture services to federal organizations by leveraging internal production and private sector contractors via the Enterprise Solution for Document Imaging. The service consists of image processing, indexing and secure archiving of electronic records. The document imaging services assists departments in reducing processing costs and typically reducing warehousing costs, improves service levels to citizens and unlocks corporate knowledge stored in paper archives for improved decision-making. These services are certified against the required Canadian standards for electronic records as documentary evidence for legal purposes. The Document Imaging Services are an integral part of a quality management system certified in accordance with the ISO 9001:2015 standard.
Source: the department's Program Inventory, via GC InfoBase.
History and lineage
First appears in GC InfoBase's actual spending by program in 2018-19. The data does not record when a program was created; it may be older than its first appearance here, which is limited by the sources (program spending starts in 2010-11, Departmental Plans in 2018-19).
| Program | Relation | Years with data | Actual spending over those years |
|---|---|---|---|
| Document Imaging Services | This program | 2018-19 – 2028-29 | $22.2M |
No earlier or later program in the same department has a similar name.
Significant changes in scope and budget
Detected from the data: renames between plans, programs it appears to replace, merge with or split into (matched by name), year-over-year changes in spending of at least 25% and $5M, or in employees of at least 20% and 25 FTEs, linked budget measures, and results indicators added or dropped.
| Year | What changed | Source |
|---|---|---|
| 2019-20 | Employees (FTEs) 227, against 182 in 2018-19 (+25%). | FTEs (GC InfoBase) |
| 2019-20 | Indicators added: Rate of imaging reject, or re-scan. | Departmental Results Framework (GC InfoBase) |
| 2019-20 | Indicators dropped: Percentage of documents processed respecting the price quoted to clients for their imaging projects (as per the memorandum of understanding). | Departmental Results Framework (GC InfoBase) |
| 2020-21 | Employees (FTEs) 291, against 227 in 2019-20 (+28%). | FTEs (GC InfoBase) |
| 2021-22 | Spending $690K, against $7.3M in 2020-21 (−91%). | Actual spending (GC InfoBase) |
| 2026-27 | Indicators added: Percentage of imaging rescan | Departmental Results Framework (GC InfoBase) |
| 2026-27 | Indicators dropped: Rate of imaging reject, or re-scan. | Departmental Results Framework (GC InfoBase) |
Success criteria
The program's indicators from its department's Departmental Results Framework: the target set in each year's plan, and the result reported the following year. Source: GC InfoBase.
Historical: targets against results
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2019-20 | ≤ 5% | 2020 | 0% | Met |
| 2020-21 | ≤ 5% | 2021 | 0% | Met |
| 2021-22 | ≤ 5% | 2022 | 0% | Met |
| 2022-23 | ≤ 5% | 2023 | 1.4% | Met |
| 2023-24 | ≤ 5% | 2024 | 0.1% | Met |
| 2024-25 | ≤ 5% | 2025 | 1.9% | Met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | ≥ 95% | 2019 | 100% | Met |
Current: the 2026-27 plan's targets
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2026-27 | ≤ 5% | 2027 | — | Planned |
Future goals: targets due after 2026-27
No targets with a later due date.
Spending and employees: planned against actual
Spending
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2018-19 | $1.1M | $3.1M |
| 2019-20 | $1.6M | $3.5M |
| 2020-21 | $9M | $7.3M |
| 2021-22 | $3.3M | $690K |
| 2022-23 | $2.7M | $3.6M |
| 2023-24 | $2.9M | $2.6M |
| 2024-25 | $4.5M | $1.5M |
| 2025-26 | $6.2M | — |
| 2026-27 | $4.1M | — |
| 2027-28 | $2.4M* | — |
| 2028-29 | $4M* | — |
Employees (FTEs)
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2018-19 | 162 | 182 |
| 2019-20 | 241 | 227 |
| 2020-21 | 294 | 291 |
| 2021-22 | 348 | 249 |
| 2022-23 | 295 | 202 |
| 2023-24 | 275 | 190 |
| 2024-25 | 237 | 199 |
| 2025-26 | 202 | — |
| 2026-27 | 194 | — |
| 2027-28 | 193* | — |
| 2028-29 | 194* | — |
Planned spending, plan by plan
Each row is one year's Departmental Plan and its forecast for the next three fiscal years; read a column down to see how the forecast for one year changed. The last row is what was actually spent. Click an amount for its source. Biggest changes in federal spending plans
| Plan | 2018-19 | 2019-20 | 2020-21 | 2021-22 | 2022-23 | 2023-24 | 2024-25 | 2025-26 | 2026-27 | 2027-28 | 2028-29 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2018-19 plan | $1,059,592 | $1,085,584 | $1,063,088 | ||||||||
| 2019-20 plan | $1,591,606 | $1,592,423 | $1,658,046 | ||||||||
| 2020-21 plan | $9,024,220 | $1,378,323 | $1,510,756 | ||||||||
| 2021-22 plan | $3,333,141 | $3,410,746 | $3,787,712 | ||||||||
| 2022-23 plan | $2,716,262 | $2,746,005 | $2,938,935 | ||||||||
| 2023-24 plan | $2,923,764 | $2,898,996 | $3,047,603 | ||||||||
| 2024-25 plan | $4,509,705 | $3,645,208 | $3,554,397 | ||||||||
| 2025-26 plan | $6,223,310 | $4,387,282 | $3,816,062 | ||||||||
| 2026-27 plan | $4,056,531 | $2,441,118 | $3,969,828 | ||||||||
| Actual | $3,076,177 | $3,490,388 | $7,271,748 | $689,799 | $3,580,955 | $2,564,222 | $1,484,479 |
Actual spending is from Departmental Results Reports and the Public Accounts, as published in GC InfoBase. FTEs are full-time equivalents.
