Program directory · Employment and Social Development Canada
Government of Canada Internet Presence
- Department
- Employment and Social Development Canada
- Program code
- BGQ02 (HRSD)
- Core responsibility
- Information Delivery and Services for Other Departments
- In Departmental Plans
- 2018-19 – 2026-27 · New since an earlier plan
What it does
The Government of Canada Internet presence supports Canadians and the international public by providing easy, fast, reliable, secure, and convenient access to information and services online.
Service Canada is the technical authority and manages the platform (as Principal Publisher) and provides design services (through the Canadian Digital Service) for the Government of Canada’s main website, Canada.ca. The site provides consistent navigation, and an integrated search function for Government of Canada service information.
On the Canada.ca platform, Canadians can get the answers they need on the programs and services offered through the 43 GC institutions publishing content on Canada.ca, including Employment and Social Development Canada.
Canada.ca is part of the Federal Emergency Response Plan. In addition to the Canada.ca platform and user experience design services, the program includes Social Media Account Management, the Government of Canada (GC) Newsroom and digital analytics services across 1576 GC websites and applications.
Source: the department's Program Inventory, via GC InfoBase.
History and lineage
First appears in GC InfoBase's actual spending by program in 2018-19. The data does not record when a program was created; it may be older than its first appearance here, which is limited by the sources (program spending starts in 2010-11, Departmental Plans in 2018-19).
| Program | Relation | Years with data | Actual spending over those years |
|---|---|---|---|
| Government of Canada Internet Presence | This program | 2018-19 – 2028-29 | $144M |
No earlier or later program in the same department has a similar name.
Significant changes in scope and budget
Detected from the data: renames between plans, programs it appears to replace, merge with or split into (matched by name), year-over-year changes in spending of at least 25% and $5M, or in employees of at least 20% and 25 FTEs, linked budget measures, and results indicators added or dropped.
| Year | What changed | Source |
|---|---|---|
| 2019-20 | Indicators added: Availability of Canada.ca | Departmental Results Framework (GC InfoBase) |
| 2019-20 | Indicators dropped: Percentage of clients who reported “completing the purpose of their visit” for ESDC and Theme pages; Percentage of clients who reported content as “easy to understand” for ESDC and Theme pages; Percentage of successful My Service Canada Account authentications. | Departmental Results Framework (GC InfoBase) |
| 2020-21 | Indicators added: Percentage of time Canada.ca is available | Departmental Results Framework (GC InfoBase) |
| 2020-21 | Indicators dropped: Availability of Canada.ca | Departmental Results Framework (GC InfoBase) |
| 2023 | Budget 2023 measure “Improving Technical Support to Access Online Services”: $30M in total over its years (linked to this program by name, a best-effort match). | Budget 2023, PDF page 205 |
Success criteria
The program's indicators from its department's Departmental Results Framework: the target set in each year's plan, and the result reported the following year. Source: GC InfoBase.
Historical: targets against results
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2020-21 | ≥ 99% | 2021 | 100% | Met |
| 2021-22 | ≥ 99% | 2022 | 100% Despite significant traffic to the site and attempted cyber-attacks (all mitigated), Canada.ca maintained 100% availability and reliability for the public. | Met |
| 2022-23 | ≥ 99% | 2023 | 100% | Met |
| 2023-24 | ≥ 99% | 2024 | 100% | Met |
| 2024-25 | ≥ 99% | 2025 | 100% | Met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2019-20 | ≥ 99% | 2020 | 100% | Met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | — | 2019 | 71% This was a new indicator introduced in 2018-2019 and therefore no target was established as it was the baseline year. | No result reported |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | — | 2019 | 65% This was a new indicator introduced in 2018-2019 and therefore no target was established as it was the baseline year. | No result reported |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | — | 2019 | 98% Changes in infrastructure have delayed establishing a stable baseline sufficient for setting a target. | No result reported |
Current: the 2026-27 plan's targets
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2026-27 | ≥ 99% | 2027 | — | Planned |
Future goals: targets due after 2026-27
No targets with a later due date.
Spending and employees: planned against actual
Spending
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2018-19 | $11M | $15.4M |
| 2019-20 | $11M | $19.5M |
| 2020-21 | $11.1M | $18.9M |
| 2021-22 | $11.3M | $19.6M |
| 2022-23 | $18.4M | $20.6M |
| 2023-24 | $18.5M | $25.4M |
| 2024-25 | $22.2M | $24.5M |
| 2025-26 | $20.8M | — |
| 2026-27 | $23.5M | — |
| 2027-28 | $21.9M* | — |
| 2028-29 | $21.1M* | — |
Employees (FTEs)
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2018-19 | 91 | 82 |
| 2019-20 | 82 | 84 |
| 2020-21 | 83 | 82 |
| 2021-22 | 83 | 91 |
| 2022-23 | 89 | 89 |
| 2023-24 | 89 | 96 |
| 2024-25 | 99 | 87 |
| 2025-26 | 95 | — |
| 2026-27 | 97 | — |
| 2027-28 | 88* | — |
| 2028-29 | 88* | — |
Planned spending, plan by plan
Each row is one year's Departmental Plan and its forecast for the next three fiscal years; read a column down to see how the forecast for one year changed. The last row is what was actually spent. Click an amount for its source. Biggest changes in federal spending plans
| Plan | 2018-19 | 2019-20 | 2020-21 | 2021-22 | 2022-23 | 2023-24 | 2024-25 | 2025-26 | 2026-27 | 2027-28 | 2028-29 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2018-19 plan | $10,952,300 | $10,952,300 | $10,952,300 | ||||||||
| 2019-20 plan | $10,990,236 | $10,990,236 | $10,990,236 | ||||||||
| 2020-21 plan | $11,074,413 | $11,074,413 | $11,074,413 | ||||||||
| 2021-22 plan | $11,259,626 | $11,259,602 | $11,259,602 | ||||||||
| 2022-23 plan | $18,409,198 | $18,409,198 | $18,409,198 | ||||||||
| 2023-24 plan | $18,456,262 | $18,456,262 | $18,456,262 | ||||||||
| 2024-25 plan | $22,214,594 | $21,001,496 | $20,199,841 | ||||||||
| 2025-26 plan | $20,808,186 | $20,680,515 | $19,058,459 | ||||||||
| 2026-27 plan | $23,482,796 | $21,936,878 | $21,140,277 | ||||||||
| Actual | $15,447,699 | $19,486,982 | $18,873,598 | $19,622,037 | $20,564,502 | $25,426,919 | $24,531,183 |
Actual spending is from Departmental Results Reports and the Public Accounts, as published in GC InfoBase. FTEs are full-time equivalents.
