Program directory · Employment and Social Development Canada
Service Delivery Partnerships
- Department
- Employment and Social Development Canada
- Program code
- BGQ05 (HRSD)
- Core responsibility
- Information Delivery and Services for Other Departments
- In Departmental Plans
- 2018-19 – 2026-27 · New since an earlier plan
What it does
Service Delivery Partnerships encompass services delivered to the public by Employment and Social Development Canada (ESDC) for partners, as well as services to the public delivered by partners for ESDC. Partners include federal institutions, provinces and territories, municipalities, specified indigenous organizations and non-profit corporations or public bodies that perform a function for a previously mentioned partner. Service delivery partnerships include: delivering assistance to Canadians, providing basic and detailed program and service information, applications, client authentication, validating identity documents, processing and issuing payments, quick and direct access to specialized agents, and providing boardroom or office space in the In-Person service delivery network.
Source: the department's Program Inventory, via GC InfoBase.
History and lineage
First appears in GC InfoBase's actual spending by program in 2018-19. The data does not record when a program was created; it may be older than its first appearance here, which is limited by the sources (program spending starts in 2010-11, Departmental Plans in 2018-19).
| Program | Relation | Years with data | Actual spending over those years |
|---|---|---|---|
| Service Delivery Partnerships | This program | 2018-19 – 2028-29 | $423M |
No earlier or later program in the same department has a similar name.
Significant changes in scope and budget
Detected from the data: renames between plans, programs it appears to replace, merge with or split into (matched by name), year-over-year changes in spending of at least 25% and $5M, or in employees of at least 20% and 25 FTEs, linked budget measures, and results indicators added or dropped.
| Year | What changed | Source |
|---|---|---|
| 2019-20 | Employees (FTEs) 222, against 29 in 2018-19 (+666%). | FTEs (GC InfoBase) |
| 2019-20 | Spending $23.7M, against $4.2M in 2018-19 (+469%). | Actual spending (GC InfoBase) |
| 2020-21 | Employees (FTEs) 125, against 222 in 2019-20 (−44%). | FTEs (GC InfoBase) |
| 2020-21 | Renamed from “Other Government Department Programs” to “Service Delivery Partnerships”. | GC InfoBase program names by year |
| 2020-21 | Spending $43.5M, against $23.7M in 2019-20 (+84%). | Actual spending (GC InfoBase) |
| 2021-22 | Indicators added: Number of partnerships developed | Departmental Results Framework (GC InfoBase) |
| 2021-22 | Indicators dropped: Number of programs delivered by ESDC/Service Canada for other Departments | Departmental Results Framework (GC InfoBase) |
| 2022-23 | Employees (FTEs) 337, against 130 in 2021-22 (+159%). | FTEs (GC InfoBase) |
| 2023-24 | Employees (FTEs) 879, against 337 in 2022-23 (+161%). | FTEs (GC InfoBase) |
| 2023-24 | Indicators added: Total number of service delivery partnerships managed in the fiscal year | Departmental Results Framework (GC InfoBase) |
| 2023-24 | Indicators dropped: Number of partnerships developed | Departmental Results Framework (GC InfoBase) |
| 2023-24 | Spending $102M, against $53.7M in 2022-23 (+89%). | Actual spending (GC InfoBase) |
| 2024-25 | Employees (FTEs) 1,353, against 879 in 2023-24 (+54%). | FTEs (GC InfoBase) |
| 2024-25 | Spending $151M, against $102M in 2023-24 (+48%). | Actual spending (GC InfoBase) |
| 2026-27 | Indicators added: Percentage of partner organizations reporting satisfaction with service delivery partnerships | Departmental Results Framework (GC InfoBase) |
| 2028-29 | Planned employees (FTEs) 95, against 936 in 2027-28 (−90%). | FTEs (GC InfoBase) |
| 2028-29 | Planned spending $18.1M, against $126M in 2027-28 (−86%). | Latest Departmental Plan |
Success criteria
The program's indicators from its department's Departmental Results Framework: the target set in each year's plan, and the result reported the following year. Source: GC InfoBase.
Historical: targets against results
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2023-24 | ≥ 5 | 2024 | 56 ESDC/Service Canada developed 56 new agreements with partners in FY 2023-2024, 28 of which were new partnerships, and 28 of which were renewal agreements. Given the program's recent introduction and its demand-driven nature, accurately forecasting the number of new partnerships has been challenging. Baseline data that can inform a more realistic annual target is now available and the target will… | Met |
| 2024-25 | ≥ 5 | 2025 | 95 In fiscal year 2024 to 2025, a total of 95 service delivery partnerships were managed with 44 partners, 11 of which were new partnerships, 27 were renewal agreements, and 57 were ongoing. | Met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2021-22 | ≥ 5 | 2022 | 80 As of March 31, 2022, ESDC/Service Canada participated in a total of 80 partnerships. From this total, 75 are delivered by the department on behalf of partners and five by partners on behalf of ESDC/Service Canada. For fiscal year 2021-22, 45 partnerships agreements were signed with 31 unique partners. | Met |
| 2022-23 | ≥ 5 | 2023 | 35 ESDC/Service Canada developed 35 new agreements with partners in FY 2022/2023, 7 of which were new partnerships, and the remainder were renewal agreements. | Met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2018-19 | 2 – 2 | 2019 | 2 | Met |
| 2019-20 | 2 – 2 | 2020 | 5 The target was actually exceeded because the program was able to develop more partnerships than anticipated. As a result of new partnerships, the Department delivered five programs on behalf of other departments: Biometrics, Veterans Affairs Canada, Custom Information Service, Department of National Defence Compensation for Employers of Reservists Program and International Mobility Program. This… | Not met |
| 2020-21 | ≥ 2 | 2021 | 68 As of March 31st, 2021, a total number of 68 partnerships were delivered by Service Canada. From this total, 64 are delivered by the Department on behalf of other departments and 4 by other organizations on behalf of Service Canada. For fiscal year 2020-21, 39 partnerships agreements were signed. | Met |
Current: the 2026-27 plan's targets
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2026-27 | Target under development | 2027 | — | Planned |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2026-27 | ≥ 85 | 2027 | — | Planned |
Future goals: targets due after 2026-27
No targets with a later due date.
Spending and employees: planned against actual
Spending
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2018-19 | $115K | $4.2M |
| 2019-20 | $26.2M | $23.7M |
| 2020-21 | $26.7M | $43.5M |
| 2021-22 | $24.6M | $46.2M |
| 2022-23 | $36M | $53.7M |
| 2023-24 | $30.5M | $102M |
| 2024-25 | $177M | $151M |
| 2025-26 | $167M | — |
| 2026-27 | $151M | — |
| 2027-28 | $126M* | — |
| 2028-29 | $18.1M* | — |
Employees (FTEs)
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2018-19 | 12 | 29 |
| 2019-20 | 235 | 222 |
| 2020-21 | 236 | 125 |
| 2021-22 | 224 | 130 |
| 2022-23 | 79 | 337 |
| 2023-24 | 150 | 879 |
| 2024-25 | 1,537 | 1,353 |
| 2025-26 | 1,278 | — |
| 2026-27 | 1,084 | — |
| 2027-28 | 936* | — |
| 2028-29 | 95* | — |
Planned spending, plan by plan
Each row is one year's Departmental Plan and its forecast for the next three fiscal years; read a column down to see how the forecast for one year changed. The last row is what was actually spent. Click an amount for its source. Biggest changes in federal spending plans
| Plan | 2018-19 | 2019-20 | 2020-21 | 2021-22 | 2022-23 | 2023-24 | 2024-25 | 2025-26 | 2026-27 | 2027-28 | 2028-29 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2018-19 plan | $115,194 | $115,605 | $115,605 | ||||||||
| 2019-20 plan | $26,156,466 | $26,224,891 | $26,516,814 | ||||||||
| 2020-21 plan | $26,675,093 | $26,978,284 | $26,978,284 | ||||||||
| 2021-22 plan | $24,552,561 | $22,724,005 | $22,724,005 | ||||||||
| 2022-23 plan | $35,994,791 | $15,133,699 | $15,133,699 | ||||||||
| 2023-24 plan | $30,474,221 | $22,230,624 | $18,522,917 | ||||||||
| 2024-25 plan | $176,826,388 | $19,568,723 | $19,570,303 | ||||||||
| 2025-26 plan | $166,971,019 | $137,073,480 | $109,236,278 | ||||||||
| 2026-27 plan | $151,226,522 | $126,077,829 | $18,070,340 | ||||||||
| Actual | $4,161,908 | $23,663,430 | $43,464,121 | $46,172,137 | $53,673,395 | $101,527,001 | $150,635,713 |
Actual spending is from Departmental Results Reports and the Public Accounts, as published in GC InfoBase. FTEs are full-time equivalents.
