Program directory · Veterans Affairs Canada
Veterans Ombudsperson
- Department
- Veterans Affairs Canada
- Program code
- BWK01 (VAC)
- Core responsibility
- Veterans Ombudsperson
- In Departmental Plans
- 2018-19 – 2026-27 · New since an earlier plan
What it does
The Office of the Veterans Ombudsperson reviews and addresses complaints, systemic and emerging issues regarding the programs, services and support provided by Veterans Affairs Canada.
Source: the department's Program Inventory, via GC InfoBase.
History and lineage
First appears in GC InfoBase's actual spending by program in 2018-19. The data does not record when a program was created; it may be older than its first appearance here, which is limited by the sources (program spending starts in 2010-11, Departmental Plans in 2018-19).
| Program | Relation | Years with data | Actual spending over those years |
|---|---|---|---|
| Veterans Ombudsperson | This program | 2018-19 – 2028-29 | $30.5M |
No earlier or later program in the same department has a similar name.
Significant changes in scope and budget
Detected from the data: renames between plans, programs it appears to replace, merge with or split into (matched by name), year-over-year changes in spending of at least 25% and $5M, or in employees of at least 20% and 25 FTEs, linked budget measures, and results indicators added or dropped.
| Year | What changed | Source |
|---|---|---|
| 2020-21 | Indicators added: % of Office of the Veterans Ombudsman recommendations related to systemic issues which the Veterans Affairs Portfolio seeks resolution. | Departmental Results Framework (GC InfoBase) |
| 2020-21 | Indicators dropped: % of recommendations made by the Office of the Veterans Ombudsperson related to systemic issues addressed by the Veterans Affairs Portfolio | Departmental Results Framework (GC InfoBase) |
| 2021-22 | Indicators added: % of recommendations made by the Office of the Veterans Ombudsperson related to systemic issues addressed by the Veterans Affairs Portfolio | Departmental Results Framework (GC InfoBase) |
| 2021-22 | Indicators dropped: % of Office of the Veterans Ombudsman recommendations related to systemic issues which the Veterans Affairs Portfolio seeks resolution. | Departmental Results Framework (GC InfoBase) |
| 2022-23 | Renamed from “Veterans Ombudsman” to “Veterans Ombudsperson”. | GC InfoBase program names by year |
Success criteria
The program's indicators from its department's Departmental Results Framework: the target set in each year's plan, and the result reported the following year. Source: GC InfoBase.
Historical: targets against results
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2021-22 | ≥ 85% | 2022 | 69% There is often considerable lag between the time a recommendation is made and when action is taken by VAC because many OVO recommendations require legislative or regulatory change, or are costly to implement. In such circumstances, resolution of the recommendations could take several years due to the need to engage policy experts, stakeholders, central agencies, and Parliament. The OVO plans to c… | Not met |
| 2023-24 | ≥ 75% | 2024 | 75% | Met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2020-21 | ≥ 85% | 2021 | 72% This is a new indicator and target, thus the 85% target was aspirational. There is often a considerable lag between the time a recommendation is made and when action is taken by VAC because many OVO recommendations require changes to legislation, regulations or financial authorities. In such circumstances resolution of the recommendation by the Veterans Affairs Portfolio may take several years to… | Not met |
Current: the 2026-27 plan's targets
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2026-27 | ≥ 75% | 2027 | — | Planned |
Future goals: targets due after 2026-27
No targets with a later due date.
Spending and employees: planned against actual
Spending
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2018-19 | $5.4M | $3.7M |
| 2019-20 | $5.5M | $4.1M |
| 2020-21 | $5.5M | $5.2M |
| 2021-22 | $5.6M | $3.8M |
| 2022-23 | $4.5M | $4.4M |
| 2023-24 | $4.5M | $4.7M |
| 2024-25 | $4.9M | $4.6M |
| 2025-26 | $4.9M | — |
| 2026-27 | $4.9M | — |
| 2027-28 | $5M* | — |
| 2028-29 | $5M* | — |
Employees (FTEs)
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2018-19 | 38 | 34 |
| 2019-20 | 38 | 33 |
| 2020-21 | 38 | 34 |
| 2021-22 | 38 | 32 |
| 2022-23 | 39 | 34 |
| 2023-24 | 39 | 33 |
| 2024-25 | 39 | 33 |
| 2025-26 | 39 | — |
| 2026-27 | 39 | — |
| 2027-28 | 39* | — |
| 2028-29 | 39* | — |
Planned spending, plan by plan
Each row is one year's Departmental Plan and its forecast for the next three fiscal years; read a column down to see how the forecast for one year changed. The last row is what was actually spent. Click an amount for its source. Biggest changes in federal spending plans
| Plan | 2018-19 | 2019-20 | 2020-21 | 2021-22 | 2022-23 | 2023-24 | 2024-25 | 2025-26 | 2026-27 | 2027-28 | 2028-29 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2018-19 plan | $5,386,623 | $5,386,623 | $5,386,623 | ||||||||
| 2019-20 plan | $5,502,468 | $5,502,531 | $5,502,520 | ||||||||
| 2020-21 plan | $5,483,671 | $5,483,660 | $5,483,660 | ||||||||
| 2021-22 plan | $5,605,796 | $5,605,779 | $5,605,779 | ||||||||
| 2022-23 plan | $4,481,326 | $4,511,059 | $4,511,058 | ||||||||
| 2023-24 plan | $4,465,311 | $4,528,110 | $4,541,629 | ||||||||
| 2024-25 plan | $4,853,337 | $4,877,565 | $4,948,923 | ||||||||
| 2025-26 plan | $4,863,548 | $4,895,138 | $4,911,328 | ||||||||
| 2026-27 plan | $4,944,579 | $4,960,700 | $4,971,369 | ||||||||
| Actual | $3,735,430 | $4,115,575 | $5,193,514 | $3,828,087 | $4,427,448 | $4,680,678 | $4,559,287 |
Actual spending is from Departmental Results Reports and the Public Accounts, as published in GC InfoBase. FTEs are full-time equivalents.
