Veterans Affairs Canada
Results and programs. GC InfoBase reports 42 programs of this department, in its Departmental Plans or its actual spending; 24 are current (in the latest plan or, for a program in no plan, with actual spending in the latest year).
- Actual spending, 2024-25
- $7.63B
- Planned, 2025-26 (latest plan)
- $7.83B
- Core responsibilities with indicators
- 3
Spending and employees
Totals of the department's programs: actual spending where reported, then the latest plan.
Spending
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2010-11 | — | $3.52B |
| 2011-12 | — | $3.5B |
| 2012-13 | — | $3.49B |
| 2013-14 | — | $3.51B |
| 2014-15 | — | $3.38B |
| 2015-16 | — | $3.6B |
| 2016-17 | — | $3.77B |
| 2017-18 | — | $4.77B |
| 2018-19 | — | $4.69B |
| 2019-20 | — | $7.85B |
| 2020-21 | — | $7.87B |
| 2021-22 | — | $5.42B |
| 2022-23 | — | $5.42B |
| 2023-24 | — | $6.05B |
| 2024-25 | — | $7.63B |
| 2025-26 | $7.83B* | — |
| 2026-27 | $9.56B* | — |
| 2027-28 | $6.9B* | — |
| 2028-29 | $5.49B* | — |
Employees (FTEs)
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2011-12 | — | 3,624 |
| 2012-13 | — | 3,372 |
| 2013-14 | — | 3,085 |
| 2014-15 | — | 2,907 |
| 2015-16 | — | 3,009 |
| 2016-17 | — | 2,636 |
| 2017-18 | — | 2,730 |
| 2018-19 | — | 2,868 |
| 2019-20 | — | 3,986 |
| 2020-21 | — | 4,249 |
| 2021-22 | — | 3,668 |
| 2022-23 | — | 3,525 |
| 2023-24 | — | 3,674 |
| 2024-25 | — | 3,771 |
| 2025-26 | 3,787* | — |
| 2026-27 | 3,310* | — |
| 2027-28 | 3,067* | — |
| 2028-29 | 2,969* | — |
Results at a glance
How many indicators met their target each year, as reported in the Departmental Results Reports. Source: GC InfoBase.
Core responsibility indicators
| Report year | Met | Not met | No result reported | Not yet due | Share met (of met and not met) |
|---|---|---|---|---|---|
| 2018-19 | 3 | 4 | 0 | 12 | 43% |
| 2019-20 | 7 | 8 | 1 | 2 | 47% |
| 2020-21 | 4 | 8 | 0 | 11 | 33% |
| 2021-22 | 2 | 1 | 0 | 20 | 67% |
| 2022-23 | 4 | 1 | 9 | 11 | 80% |
| 2023-24 | 6 | 0 | 0 | 19 | 100% |
| 2024-25 | 5 | 9 | 4 | 7 | 36% |
Program indicators
| Report year | Met | Not met | No result reported | Not yet due | Share met (of met and not met) |
|---|---|---|---|---|---|
| 2018-19 | 2 | 0 | 0 | 21 | 100% |
| 2019-20 | 4 | 1 | 4 | 10 | 80% |
| 2020-21 | 3 | 6 | 4 | 8 | 33% |
| 2021-22 | 4 | 3 | 1 | 14 | 57% |
| 2022-23 | 8 | 1 | 1 | 12 | 89% |
| 2023-24 | 6 | 4 | 1 | 11 | 60% |
| 2024-25 | 3 | 4 | 1 | 14 | 43% |
Results by core responsibility
Benefits, Services and Support (28 indicators)
Historical: targets against results
% of clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada
2018-19Target: ≥ 85% (2019)Result: 81%Not met
% of clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered
2024-25Target: ≥ 85% (2025)Result: 78%Not met
% of VAC Veteran clients who are satisfied with their relationships with friends and/or family
2024-25Target: ≥ 85% (2025)Result: 88%Met
% of Veterans receiving treatment in Operational Stress Injury Clinics reporting improved overall mental health
2023-24Target: ≥ 50% (2024)Result: 51%Met
% of Veterans who are employed
2024-25Target: ≥ 70% (2025)Result: 54%Not met
% of Veterans who are in core housing need
2024-25Target: —Result: —No result reported
% of Veterans who are satisfied with their job or main activity
2024-25Target: ≥ 75% (2025)Result: 81%Met
% of Veterans who have a strong sense of community belonging
2024-25Target: ≥ 60% (2025)Result: 62%Met
% of Veterans who have completed a post-secondary education
2024-25Target: ≥ 55% (2025)Result: 67%Met
% of Veterans who report an easy adjustment to post-service life
2022-23Target: ≥ 55% (2023)Result: 59%Met
% of Veterans who report that their health is very good or excellent
2024-25Target: ≥ 50% (2025)Result: 41%Not met
% of Veterans who report that their mental health is very good or excellent
2024-25Target: ≥ 60% (2025)Result: 49%Not met
% of Veterans whose household income is below the Low Income Measure
2024-25Target: —Result: —No result reported
% of Veteran clients of Veterans Affairs Canada 65 years and older living in their own homes who report satisfaction with their housing.
2024-25Target: ≥ 97% (2025)Result: 95%Not met
% of Veteran clients of Veterans Affairs Canada who report an easy adjustment to post-service life.
2024-25Target: ≥ 70% (2025)Result: 49%Not met
% of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada.
2024-25Target: ≥ 85% (2025)Result: 77%Not met
% of Veterans who are satisfied with their financial situation.
2024-25Target: —Result: 66%No result reported
% of Veterans who have high level of mastery of their life skills.
2024-25Target: ≥ 40% (2025)Result: 27%Not met
% of Veterans who report they need help with an activity of daily living.
2024-25Target: —Result: 18%No result reported
Veterans employment rate
2019-20Target: ≥ 70% (2020)Result: 60%Not met
Current: the 2026-27 plan's targets
% of clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada
2026-27Target: ≥ 85% (2027)Result: —Planned
% of clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered
2026-27Target: ≥ 85% (2027)Result: —Planned
% of clients who report the disability benefits they receive from VAC recognize their service-related disability
2026-27Target: ≥ 75% (2027)Result: —Planned
% of VAC Veteran and survivor clients living in their own homes who are satisfied with their housing
2026-27Target: ≥ 90% (2027)Result: —Planned
% of VAC Veteran and survivor clients who are able to make ends meet
2026-27Target: Higher than the Canadian general population (2027)Result: —Planned
% of VAC Veteran clients who are experiencing or at risk of homelessness
2026-27Target: Less than 0.3% (2027)Result: —Planned
% of VAC Veteran clients who are satisfied with their life in general
2026-27Target: ≥ 70% (2027)Result: —Planned
% of VAC Veteran clients who are satisfied with their relationships with friends and/or family
2026-27Target: ≥ 85% (2027)Result: —Planned
% of VAC Veteran clients who indicate that they have a purpose in life
2026-27Target: ≥ 75% (2027)Result: —Planned
% of VAC Veteran clients who indicate that they have an unmet health need
2026-27Target: Lower than the Canadian general population (2027)Result: —Planned
% of Veterans receiving treatment in Operational Stress Injury Clinics reporting improved overall mental health
2026-27Target: ≥ 50% (2027)Result: —Planned
% of Veterans who are in core housing need
2026-27Target: Lower than the Canadian general population (2027)Result: —Planned
Future goals: targets due after 2026-27
% of Veterans who are employed
2026-27Target: ≥ 60% (2028)Result: —Planned
% of Veterans who are satisfied with their job or main activity
2026-27Target: ≥ 80% (2028)Result: —Planned
% of Veterans who have a strong sense of community belonging
2026-27Target: ≥ 60% (2028)Result: —Planned
% of Veterans who have completed a post-secondary education
2026-27Target: ≥ 65% (2028)Result: —Planned
% of Veterans who report an easy adjustment to post-service life
2026-27Target: ≥ 65% (2028)Result: —Planned
% of Veterans who report that their health is very good or excellent
2026-27Target: Equal to or higher than the Canadian general population for those Veterans self-identifying with a disability and for those Veterans self-identifying as not having a disability (age- and gender-standardized) (2028)Result: —Planned
% of Veterans who report that their mental health is very good or excellent
2026-27Target: Equal to or higher than the Canadian general population for those Veterans self-identifying with a disability and for those Veterans self-identifying as not having a disability (age- and gender-standardized) (2028)Result: —Planned
% of Veterans whose household income is below the Low Income Measure
2026-27Target: Lower than the Canadian general population (2028)Result: —Planned
Commemoration (10 indicators)
Historical: targets against results
# of Canadians who participated in community engagement activities financially supported by Veterans Affairs Canada
2023-24Target: ≥ 200,000 (2024)Result: 993,617Met
% of Canadians who indicate they make an effort to appreciate Veterans and those who died in service
2024-25Target: ≥ 75% (2025)Result: 80%Met
% of clients who are satisfied with the way Veterans Affairs Canada's commemorative initiatives honour Veterans and those who died in service
2024-25Target: ≥ 80% (2025)Result: 74%Not met
# of page views of Canadian Virtual War Memorial
2023-24Target: ≥ 2,000,000 (2024)Result: 2,246,391Met
# of visitors to the overseas memorials, Vimy and Beaumont-Hamel
2020-21Target: ≥ 900,000 (2021)Result: 168,317Not met
# of visits to Canadian Virtual War Memorial
2020-21Target: ≥ 2,000,000 (2021)Result: 2,261,122Met
# of "Likes" on the Canada Remembers Facebook page
2019-20Target: ≥ 1,000,000 (2020)Result: 1,060,007Met
Current: the 2026-27 plan's targets
# of Canadians who participated in community engagement activities financially supported by Veterans Affairs Canada
2026-27Target: ≥ 900,000 (2027)Result: —Planned
# of page views of web content related to modern-day Veterans
2026-27Target: ≥ 195,000 (2027)Result: —Planned
% of Canadians who indicate they make an effort to appreciate Veterans and those who died in service
2026-27Target: ≥ 75% (2027)Result: —Planned
% of clients who are satisfied with the way Veterans Affairs Canada's commemorative initiatives honour Veterans and those who died in service
2026-27Target: ≥ 80% (2027)Result: —Planned
% of Veteran clients who feel that VAC’s commemorative initiatives adequately recognize their experiences while serving
2026-27Target: —Result: —Planned
Future goals: targets due after 2026-27
% of visitors to Vimy and Beaumont-Hamel overseas memorials who report they have a better understanding of the sacrifice and contribution of those who served
2026-27Target: ≥ 95% (2029)Result: —Planned
Veterans Ombudsperson (10 indicators)
Historical: targets against results
% of individual complaints reviewed and escalated by the Office of the Veterans Ombudsperson to the Veterans Affairs Portfolio that are addressed
2023-24Target: ≥ 80% (2024)Result: 88%Met
% of recommendations made by the Office of the Veterans Ombudsperson related to systemic issues addressed by the Veterans Affairs Portfolio
2023-24Target: ≥ 75% (2024)Result: 75%Met
% of complaints reviewed within 60 working days
2023-24Target: ≥ 85% (2024)Result: 93%Met
% of complaints completed within 60 working days
2021-22Target: ≥ 75% (2022)Result: 92%Met
% of Office of the Veterans Ombudsperson recommendations related to individual complaints implemented by the Veterans Affairs Portfolio
2021-22Target: ≥ 80% (2022)Result: 85%Met
# of complaints received by the Veterans Ombudsman
2018-19Target: ≥ 1,300 (2019)Result: 1,560Met
Current: the 2026-27 plan's targets
# of outreach events targeting awareness of the Office of the Veterans Ombudsperson and its services undertaken each year
2026-27Target: ≥ 25 (2027)Result: —Planned
% of complaints reviewed and closed within 12 weeks of receipt of the complaint
2026-27Target: ≥ 85% (2027)Result: —Planned
% of individual complaints reviewed and escalated by the Office of the Veterans Ombudsperson to the Veterans Affairs Portfolio that are addressed
2026-27Target: ≥ 80% (2027)Result: —Planned
% of recommendations made by the Office of the Veterans Ombudsperson related to systemic issues addressed by the Veterans Affairs Portfolio
2026-27Target: ≥ 75% (2027)Result: —Planned
% of VAC clients who understand the purpose and role of the Office of the Veterans Ombudsperson
2026-27Target: ≥ 80% (2027)Result: —Planned
Future goals: targets due after 2026-27
No targets with a later due date.
Internal Services (0 indicators)
No indicators reported for this core responsibility.
Programs
| Program | Core responsibility | Status | Latest plan, first year | Last actual | Indicators |
|---|---|---|---|---|---|
| Disability Benefits · BWI16 | Benefits, Services and Support | New since an earlier plan | $4.1B 2026-27 | $4.19B 2024-25 | 2 |
| Income Replacement Benefit · BWI19 | Benefits, Services and Support | New since an earlier plan | $1.79B 2026-27 | — | 3 |
| Health Care Benefits · BWI06 | Benefits, Services and Support | New since an earlier plan | $1.13B 2026-27 | $909M 2024-25 | 1 |
| Veterans Independence Program · BWI09 | Benefits, Services and Support | New since an earlier plan | $463M 2026-27 | $405M 2024-25 | 1 |
| Transition Support · BWI07 | Benefits, Services and Support | New since an earlier plan | $258M 2026-27 | $234M 2024-25 | 12 |
| Long Term Care · BWI08 | Benefits, Services and Support | New since an earlier plan | $173M 2026-27 | $172M 2024-25 | 1 |
| Caregiver Recognition Benefit · BWI10 | Benefits, Services and Support | New since an earlier plan | $41.9M 2026-27 | $30.5M 2024-25 | 1 |
| Canada Remembers Program · BWJ01 | Commemoration | New since an earlier plan | $39.9M 2026-27 | $51.8M 2024-25 | 1 |
| Information Technology Services · ISS07 | Internal Services | New since an earlier plan | $38.1M 2026-27 | $47.5M 2024-25 | 0 |
| Research and Innovation · BWI18 | Benefits, Services and Support | New since an earlier plan | $28.1M 2026-27 | $26.4M 2024-25 | 4 |
| Management and Oversight Services · ISS01 | Internal Services | New since an earlier plan | $20.1M 2026-27 | $22.9M 2024-25 | 0 |
| Human Resources Management Services · ISS04 | Internal Services | New since an earlier plan | $16.4M 2026-27 | $19.8M 2024-25 | 0 |
| Financial Management Services · ISS05 | Internal Services | New since an earlier plan | $15.8M 2026-27 | $17M 2024-25 | 0 |
| Communications Services · ISS02 | Internal Services | New since an earlier plan | $11.1M 2026-27 | $14.2M 2024-25 | 0 |
| Funeral and Burial Program · BWJ02 | Commemoration | New since an earlier plan | $6.9M 2026-27 | $6M 2024-25 | 1 |
| Real Property Management Services · ISS08 | Internal Services | New since an earlier plan | $6.8M 2026-27 | $9.7M 2024-25 | 0 |
| Canadian Forces Income Support · BWI20 | Benefits, Services and Support | New since an earlier plan | $5.5M 2026-27 | — | 1 |
| Veterans Ombudsperson · BWK01 | Veterans Ombudsperson | New since an earlier plan | $4.9M 2026-27 | $4.6M 2024-25 | 2 |
| Legal Services · ISS03 | Internal Services | New since an earlier plan | $4.8M 2026-27 | $5.3M 2024-25 | 0 |
| War Veterans Allowance · BWI11 | Benefits, Services and Support | New since an earlier plan | $2.9M 2026-27 | $3.4M 2024-25 | 1 |
| Information Management Services · ISS06 | Internal Services | New since an earlier plan | $2M 2026-27 | $2.6M 2024-25 | 0 |
| Materiel Management Services · ISS09 | Internal Services | New since an earlier plan | $1.6M 2026-27 | $2.5M 2024-25 | 0 |
| Veterans Emergency Fund · BWI13 | Benefits, Services and Support | New since an earlier plan | $1.2M 2026-27 | $1.8M 2024-25 | 2 |
| Acquisition Management Services · ISS0Z | Internal Services | New since an earlier plan | $844K 2026-27 | $1.2M 2024-25 | 0 |
| Disability and Death Compensation · BNC00 | Financial, physical and mental well being of eligible Veterans. | Not in a Departmental Plan | — | $2.96B 2017-18 | 0 |
| Compensation and Financial Support · BBY00 | Well-being of eligible Veterans and other clients. | Not in a Departmental Plan | — | $2.26B 2011-12 | 0 |
| Income Support · BWI12 | Benefits, Services and Support | Appeared and later dropped | $1.6B 2025-26 | $1.45B 2024-25 | 3 |
| Disability Pension Benefits and Allowances · BWI01 | Benefits, Services and Support | Appeared and later dropped | $1.25B 2018-19 | $1.24B 2018-19 | 2 |
| Health Care Program and Re-establishment Services · BBX00 | Financial, physical and mental well being of eligible Veterans. | Not in a Departmental Plan | — | $1.1B 2017-18 | 0 |
| Disability Awards, Critical Injury and Death Benefits · BWI02 | Benefits, Services and Support | Appeared and later dropped | $1.09B 2018-19 | $1.38B 2018-19 | 2 |
| Financial Support Program · BND00 | Financial, physical and mental well being of eligible Veterans. | Not in a Departmental Plan | — | $561M 2017-18 | 0 |
| Earnings Loss Benefit · BWI03 | Benefits, Services and Support | Appeared and later dropped | $505M 2018-19 | $534M 2018-19 | 1 |
| Career Impact Allowance · BWI04 | Benefits, Services and Support | Appeared and later dropped | $151M 2018-19 | $193M 2018-19 | 1 |
| Internal Services · ISC00 | Internal Services | Not in a Departmental Plan | — | $84.8M 2017-18 | 0 |
| Canada Remembers Program · BCX00 | Canadians remember and demonstrate their recognition of all those who served in Canada's efforts during war, military conflict and peace. | Not in a Departmental Plan | — | $56.9M 2017-18 | 0 |
| National and International Memorials · BCU00 | Canadians remember and demonstrate their recognition of all those who served in Canada's efforts during war, military conflict and peace. | Not in a Departmental Plan | — | $25.9M 2011-12 | 0 |
| Veterans Review and Appeal Board redress process for disability pensions and awards · BCA00 | Canadians remember and demonstrate their recognition of all those who served in Canada's efforts during war, military conflict and peace. | Not in a Departmental Plan | — | $12.1M 2010-11 | 0 |
| Veterans Ombudsman · BCJ00 | Veterans' rights to services and benefits that address their needs are considered by the Veterans Affairs Portfolio. | Not in a Departmental Plan | — | $5M 2017-18 | 0 |
| Veteran and Family Well Being Fund · BWI15 | Benefits, Services and Support | Appeared and later dropped | $3.5M 2019-20 | $5.3M 2019-20 | 1 |
| Retirement Benefits · BWI05 | Benefits, Services and Support | Appeared and later dropped | $2.3M 2018-19 | $2.5M 2018-19 | 1 |
| Centre of Excellence on Post Traumatic Stress Disorder and Related Mental Health Conditions · BWI14 | Benefits, Services and Support | Appeared and later dropped | $1.6M 2019-20 | $1.4M 2019-20 | 2 |
| Research Funding · BWI17 | Benefits, Services and Support | Not in a Departmental Plan | — | $500K 2019-20 | 0 |
