Program directory · Shared Services Canada
Enterprise Services Design and Delivery
- Department
- Shared Services Canada
- Program code
- BWG04 (SHARE)
- Core responsibility
- Customer Relationships and Service Management
- In Departmental Plans
- 2020-21 – 2020-21 · Appeared and later dropped
What it does
The Enterprise Services Design and Delivery program focuses on client-centric service, service inventory, service standards and ongoing service reviews. This program drives a strategic approach to the design and delivery of enterprise services that are client-centric (including providing centralized support for partner bi-lateral governance and community engagement activities), realizes operational efficiencies and promotes a culture of service management excellence. The core function of this program includes providing support to SSC partners, from long-term planning to transformation readiness (including risk mitigation) and continual service improvements.
Source: the department's Program Inventory, via GC InfoBase.
History and lineage
First appears in GC InfoBase's actual spending by program in 2020-21. The data does not record when a program was created; it may be older than its first appearance here, which is limited by the sources (program spending starts in 2010-11, Departmental Plans in 2018-19).
| Program | Relation | Years with data | Actual spending over those years |
|---|---|---|---|
| Enterprise Services Design and Delivery | This program | 2020-21 – 2022-23 | $318M |
| Enterprise Services Design and Delivery | Later program (name match, high confidence) | 2021-22 – 2028-29 | $1.39B |
Significant changes in scope and budget
Detected from the data: renames between plans, programs it appears to replace, merge with or split into (matched by name), year-over-year changes in spending of at least 25% and $5M, or in employees of at least 20% and 25 FTEs, linked budget measures, and results indicators added or dropped.
| Year | What changed | Source |
|---|---|---|
| 2021-22 | Planned employees (FTEs) 1,244, against 1,574 in 2020-21 (−21%). | FTEs (GC InfoBase) |
| 2021-22 | Appears to be replaced by Enterprise Services Design and Delivery | Canada Spends name match across plans (an inference) |
| 2021-22 | Planned spending $199M, against $318M in 2020-21 (−37%). | Latest Departmental Plan |
Success criteria
The program's indicators from its department's Departmental Results Framework: the target set in each year's plan, and the result reported the following year. Source: GC InfoBase.
Historical: targets against results
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2020-21 | ≥ 100% | 2021 | 100% | Met |
Current: the 2026-27 plan's targets
No indicators in the 2026-27 plan.
Future goals: targets due after 2026-27
No targets with a later due date.
Spending and employees: planned against actual
Spending
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2020-21 | $374M | $318M |
| 2021-22 | $199M* | — |
| 2022-23 | $166M* | — |
Employees (FTEs)
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2020-21 | 1,244 | 1,574 |
| 2021-22 | 1,244* | — |
| 2022-23 | 1,237* | — |
Planned spending, plan by plan
Each row is one year's Departmental Plan and its forecast for the next three fiscal years; read a column down to see how the forecast for one year changed. The last row is what was actually spent. Click an amount for its source. Biggest changes in federal spending plans
| Plan | 2020-21 | 2021-22 | 2022-23 |
|---|---|---|---|
| 2020-21 plan | $373,741,032 | $198,796,652 | $165,948,245 |
| Actual | $317,763,138 |
Actual spending is from Departmental Results Reports and the Public Accounts, as published in GC InfoBase. FTEs are full-time equivalents.
