Shared Services Canada
Results and programs. GC InfoBase reports 63 programs of this department, in its Departmental Plans or its actual spending; 16 are current (in the latest plan or, for a program in no plan, with actual spending in the latest year).
- Actual spending, 2024-25
- $2.62B
- Planned, 2025-26 (latest plan)
- $2.49B
- Core responsibilities with indicators
- 6
Spending and employees
Totals of the department's programs: actual spending where reported, then the latest plan.
Spending
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2011-12 | — | $622M |
| 2012-13 | — | $1.38B |
| 2013-14 | — | $1.65B |
| 2014-15 | — | $1.62B |
| 2015-16 | — | $1.5B |
| 2016-17 | — | $1.68B |
| 2017-18 | — | $1.8B |
| 2018-19 | — | $1.85B |
| 2019-20 | — | $1.98B |
| 2020-21 | — | $3.95B |
| 2021-22 | — | $5.11B |
| 2022-23 | — | $4B |
| 2023-24 | — | $2.79B |
| 2024-25 | — | $2.62B |
| 2025-26 | $2.49B* | — |
| 2026-27 | $3.02B* | — |
| 2027-28 | $2.91B* | — |
| 2028-29 | $2.1B* | — |
Employees (FTEs)
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2012-13 | — | 5,895 |
| 2013-14 | — | 6,006 |
| 2014-15 | — | 5,887 |
| 2015-16 | — | 5,668 |
| 2016-17 | — | 5,596 |
| 2017-18 | — | 5,975 |
| 2018-19 | — | 6,568 |
| 2019-20 | — | 7,107 |
| 2020-21 | — | 12,917 |
| 2021-22 | — | 18,984 |
| 2022-23 | — | 14,280 |
| 2023-24 | — | 9,276 |
| 2024-25 | — | 9,346 |
| 2025-26 | 9,210* | — |
| 2026-27 | 11,143* | — |
| 2027-28 | 11,000* | — |
| 2028-29 | 8,344* | — |
Results at a glance
How many indicators met their target each year, as reported in the Departmental Results Reports. Source: GC InfoBase.
Core responsibility indicators
| Report year | Met | Not met | No result reported | Not yet due | Share met (of met and not met) |
|---|---|---|---|---|---|
| 2018-19 | 20 | 8 | 1 | 0 | 71% |
| 2019-20 | 20 | 7 | 1 | 0 | 74% |
| 2020-21 | 22 | 5 | 1 | 0 | 81% |
| 2021-22 | 18 | 4 | 1 | 0 | 82% |
| 2022-23 | 18 | 3 | 2 | 0 | 86% |
| 2023-24 | 21 | 4 | 0 | 0 | 84% |
| 2024-25 | 20 | 5 | 0 | 0 | 80% |
Program indicators
| Report year | Met | Not met | No result reported | Not yet due | Share met (of met and not met) |
|---|---|---|---|---|---|
| 2018-19 | 24 | 7 | 2 | 0 | 77% |
| 2019-20 | 26 | 3 | 3 | 0 | 90% |
| 2020-21 | 14 | 4 | 4 | 0 | 78% |
| 2021-22 | 25 | 3 | 0 | 0 | 89% |
| 2022-23 | 22 | 2 | 4 | 0 | 92% |
| 2023-24 | 23 | 3 | 2 | 0 | 88% |
| 2024-25 | 23 | 3 | 2 | 0 | 88% |
Results by core responsibility
Common Government of Canada Information Technology (IT) Operations (40 indicators)
Historical: targets against results
Cost ($) of procurement per each $100 of contracts awarded
2024-25Target: ≤ $2 (2025)Result: $1Met
Number (#) of business days to fulfill mobile requests
2024-25Target: ≤ 5 (2025)Result: 3.46Met
Percentage (%) of cloud brokering service orders fulfilled within established service level standards
2024-25Target: ≥ 90% (2025)Result: 100%Met
Percentage (%) of critical incidents under SSC control resolved within established service level standards
2024-25Target: ≥ 60% (2025)Result: 55%Not met
Percentage (%) of hardware requests fulfilled within established service level standards (Call ups)
2022-23Target: ≥ 90% (2023)Result: 96%Met
Percentage (%) of procurement requests fulfilled within the established service level standards
2024-25Target: ≥ 80% (2025)Result: 94%Met
Percentage (%) of software requests fulfilled within established service level standards
2024-25Target: ≥ 90% (2025)Result: 96.3%Met
Percentage (%) of time Enterprise Data Centre Facilities are available
2024-25Target: ≥ 100% (2025)Result: 100%Met
Percentage (%) of time Information Technology (IT) infrastructure security services are available
2024-25Target: ≥ 99.5% (2025)Result: 100%Met
Percentage (%) of time Legacy Data Centre Facilities are available
2024-25Target: ≥ 99.7% (2025)Result: 100%Met
Percentage (%) of time the Enterprise Mobile Device Management service is available
2024-25Target: ≥ 99.9% (2025)Result: 99.2%Not met
Percentage (%) of time the Government of Canada (GC) External Network Connectivity is available
2024-25Target: ≥ 99.5% (2025)Result: 99.8%Met
# of partner departments that have migrated their email in the cloud
2024-25Target: ≥ 39 (2025)Result: 37Not met
% of hardware requests fulfilled within established service level standards (Call ups)
2024-25Target: ≥ 90% (2025)Result: 95.9%Met
% of SSC-led and customer-led projects rated as on time, on scope and on budget
2024-25Target: ≥ 70% (2025)Result: 65%Not met
% of time the enterprise cloud email service is available
2024-25Target: ≥ 99.9% (2025)Result: 100%Met
Average rating provided in response to the General Satisfaction Questionnaire (five-point scale)
2024-25Target: 3.6 – 5 (2025)Result: 3.72Met
Average rating provided in response to the Services Satisfaction Questionnaire (five-point scale)
2024-25Target: 3.6 – 5 (2025)Result: 3.79Met
Partner Satisfaction with cloud brokering and cloud advisory services
2024-25Target: 3.6 – 5 (2025)Result: 3.5Not met
Partner satisfaction with conferencing services
2024-25Target: 3.6 – 5 (2025)Result: 3.8Met
Partner satisfaction with contact centre
2024-25Target: 3.6 – 5 (2025)Result: 3.99Met
Partner satisfaction with email services
2024-25Target: 3.6 – 5 (2025)Result: 4.09Met
Partner satisfaction with hardware, software, and printing products provisioning
2024-25Target: 3.6 – 5 (2025)Result: 3.92Met
Partner satisfaction with network services
2024-25Target: 3.6 – 5 (2025)Result: 3.63Met
Partner satisfaction with Shared Services Canada’s Access and Authentication services
2024-25Target: 3.6 – 5 (2025)Result: 4.02Met
Partner satisfaction with telecommunication services
2024-25Target: 3.6 – 5 (2025)Result: 3.87Met
# of critical incidents impacting legacy data centre facilities
2022-23Target: ≤ 24 (2023)Result: 4Met
# of critical incidents impacting legacy email systems
2022-23Target: ≤ 90 (2023)Result: 13Met
% of circuits migrated to GCNet WAN
2022-23Target: ≥ 78% (2023)Result: 99.3%Met
% of hardware requests fulfilled within established service level standards (Emergency Contracts (Time Sensitive))
2022-23Target: ≥ 90% (2023)Result: 92%Met
% of hardware requests fulfilled within established service level standards (Requests for Volume Discounts (RVDs))
2022-23Target: ≥ 90% (2023)Result: 94%Met
% of time email service outages are restored within established service level standards
2022-23Target: ≥ 100% (2023)Result: 71%Not met
% of time the contact centre service is available
2022-23Target: ≥ 100% (2023)Result: 99.5%Not met
% of time the Mobile Device Services Cellular Network is available
2022-23Target: ≥ 99.5% (2023)Result: —No result reported
Current: the 2026-27 plan's targets
Cost ($) of procurement per each $100 of contracts awarded
2026-27Target: ≤ $1 (2027)Result: —Planned
Number (#) of business days to fulfill mobile requests
2026-27Target: ≤ 5 (2027)Result: —Planned
Number (#) of critical incidents impacting email services
2026-27Target: ≤ 8 (2027)Result: —Planned
Percentage (%) of active projects that are on track, with green project health status measuring on-budget, on-scope and on-schedule status
2026-27Target: ≥ 70% (2027)Result: —Planned
Percentage (%) of cloud brokering service orders fulfilled within established service level standards
2026-27Target: ≥ 90% (2027)Result: —Planned
Percentage (%) of critical incidents under SSC control resolved within established service level standards
2026-27Target: ≥ 60% (2027)Result: —Planned
Percentage (%) of GC Cloud One environments that meet the updated GC Cloud Security Guardrails
2026-27Target: ≥ 100% (2027)Result: —Planned
Percentage (%) of hardware requests fulfilled within established service level standards (Call ups)
2026-27Target: ≥ 95% (2027)Result: —Planned
Percentage (%) of positive responses to PSES question about ‘having the tools, technology and equipment needed to do my job’
2026-27Target: ≥ 79% (2027)Result: —Planned
Percentage (%) of positive responses to PSES question about the impact of unreliable technology
2026-27Target: ≥ 40% (2027)Result: —Planned
Percentage (%) of procurement requests fulfilled within the established service level standards
2026-27Target: ≥ 85% (2027)Result: —Planned
Percentage (%) of software requests fulfilled within established service level standards
2026-27Target: ≥ 95% (2027)Result: —Planned
Percentage (%) of time Enterprise Data Centre Facilities are available
2026-27Target: ≥ 100% (2027)Result: —Planned
Percentage (%) of time Information Technology (IT) infrastructure security services are available
2026-27Target: ≥ 99.5% (2027)Result: —Planned
Percentage (%) of time Legacy Data Centre Facilities are available
2026-27Target: ≥ 99.7% (2027)Result: —Planned
Percentage (%) of time the enterprise cloud email platform is available
2026-27Target: ≥ 99.9% (2027)Result: —Planned
Percentage (%) of time the Enterprise Mobile Device Management service is available
2026-27Target: ≥ 99.9% (2027)Result: —Planned
Percentage (%) of time the Government of Canada (GC) External Network Connectivity is available
2026-27Target: ≥ 99.5% (2027)Result: —Planned
Future goals: targets due after 2026-27
No targets with a later due date.
Internal Services (0 indicators)
No indicators reported for this core responsibility.
Email and Workplace Technology (12 indicators)
Historical: targets against results
# of critical incidents impacting legacy email systems
2020-21Target: ≤ 90 (2021)Result: 26Met
% of Government of Canada mailboxes migrated to the enterprise email system
2020-21Target: ≥ 22% (2021)Result: 35%Met
% of hardware requests fulfilled within established service level standards (Call ups)
2020-21Target: ≥ 90% (2021)Result: 97.1%Met
% of hardware requests fulfilled within established service level standards (Emergency Contracts (Time Sensitive))
2020-21Target: ≥ 90% (2021)Result: 92.9%Met
% of hardware requests fulfilled within established service level standards (Requests for Volume Discounts (RVDs))
2020-21Target: ≥ 90% (2021)Result: 73.5%Not met
% of hardware requests fulfilled within established service level standards (Virtual/Inventory)
2020-21Target: ≥ 90% (2021)Result: 97.8%Met
% of software requests fulfilled within established service level standards
2020-21Target: ≥ 90% (2021)Result: 97.3%Met
% of time email service outages are restored within established service level standards
2020-21Target: ≥ 100% (2021)Result: 100%Met
% of time the enterprise email service is available
2020-21Target: ≥ 99.9% (2021)Result: 100%Met
Customer satisfaction with email services
2020-21Target: 3.6 – 5 (2021)Result: 4.33Met
Customer satisfaction with hardware and software provisioning
2020-21Target: 3.6 – 5 (2021)Result: 3.84Met
% of hardware requests fulfilled within established service level standards
2018-19Target: ≥ 90% (2019)Result: 80.3%Not met
Current: the 2026-27 plan's targets
No indicators in the 2026-27 plan.
Future goals: targets due after 2026-27
No targets with a later due date.
Data Centres (8 indicators)
Historical: targets against results
# of critical incidents impacting legacy data centre facilities
2020-21Target: ≤ 24 (2021)Result: 8Met
% of cloud brokering requests fulfilled within established service level standards
2020-21Target: ≥ 90% (2021)Result: 88.8%Not met
% of time enterprise data centre facilities are available
2020-21Target: ≥ 100% (2021)Result: 100%Met
% of time legacy data centre facilities are available
2020-21Target: ≥ 99.7% (2021)Result: 100%Met
Customer satisfaction with cloud brokering services
2020-21Target: 3.6 – 5 (2021)Result: 3.49Not met
Customer satisfaction with data centre services
2020-21Target: 3.6 – 5 (2021)Result: 3.73Met
% of time critical incidents in legacy data centre facilities are restored within established service level standards
2019-20Target: ≥ 50% (2020)Result: 71.4%Met
% of time the new consolidated data centre facilities are available
2019-20Target: ≥ 100% (2020)Result: 100%Met
Current: the 2026-27 plan's targets
No indicators in the 2026-27 plan.
Future goals: targets due after 2026-27
No targets with a later due date.
Telecommunications (6 indicators)
Historical: targets against results
% of circuits migrated to GCNet WAN
2020-21Target: ≥ 60% (2021)Result: 74.4%Met
% of time critical enterprise internet outages are restored within established service level standards
2020-21Target: ≥ 60% (2021)Result: 50%Not met
% of time the contact centre service is available
2020-21Target: ≥ 100% (2021)Result: 100%Met
% of time the Mobile Device Services Cellular Network is available
2020-21Target: ≥ 99.5% (2021)Result: —No result reported
Customer satisfaction with telecommunication services
2020-21Target: 3.6 – 5 (2021)Result: 3.77Met
% of sites migrated to GCNet WAN
2019-20Target: ≥ 56% (2020)Result: 53.3%Not met
Current: the 2026-27 plan's targets
No indicators in the 2026-27 plan.
Future goals: targets due after 2026-27
No targets with a later due date.
Cyber and IT Security (5 indicators)
Historical: targets against results
% of time IT infrastructure security services are available
2020-21Target: ≥ 99.8% (2021)Result: 100%Met
Customer satisfaction with Shared Services Canada’s cyber and IT security services
2020-21Target: 3.6 – 5 (2021)Result: 4.02Met
% of time IT security services are available
2019-20Target: ≥ 99.8% (2020)Result: 100%Met
% of IT Security incidents responded to within established service level standards
2018-19Target: ≥ 95% (2019)Result: 97.7%Met
Customer satisfaction with cyber and IT security incident responses
2018-19Target: ≥ 3.6 (2019)Result: 3.96Met
Current: the 2026-27 plan's targets
No indicators in the 2026-27 plan.
Future goals: targets due after 2026-27
No targets with a later due date.
Customer Relationships and Service Management (4 indicators)
Historical: targets against results
% of critical incidents under SSC control resolved within established service level standards
2020-21Target: ≥ 60% (2021)Result: 65.6%Met
% of SSC-led projects rated as on time, on scope and on budget
2020-21Target: ≥ 70% (2021)Result: 64%Not met
Average rating provided in response to the Customer Satisfaction Questionnaire (five-point scale)
2020-21Target: 3.6 – 5 (2021)Result: 3.9Met
Cost of procurement per each $100 of contracts awarded
2020-21Target: ≤ $2 (2021)Result: $1Met
Current: the 2026-27 plan's targets
No indicators in the 2026-27 plan.
Future goals: targets due after 2026-27
No targets with a later due date.
Programs
| Program | Core responsibility | Status | Latest plan, first year | Last actual | Indicators |
|---|---|---|---|---|---|
| Hosting Services · BYE08 | Common Government of Canada Information Technology (IT) Operations | New since an earlier plan | $802M 2026-27 | — | 5 |
| Telecommunications · BYE04 | Common Government of Canada Information Technology (IT) Operations | New since an earlier plan | $354M 2026-27 | $320M 2024-25 | 5 |
| Enterprise Services Design and Delivery · BYE07 | Common Government of Canada Information Technology (IT) Operations | New since an earlier plan | $265M 2026-27 | $361M 2024-25 | 4 |
| Workplace Technologies · BYE01 | Common Government of Canada Information Technology (IT) Operations | New since an earlier plan | $255M 2026-27 | $232M 2024-25 | 6 |
| Security · BYE06 | Common Government of Canada Information Technology (IT) Operations | New since an earlier plan | $221M 2026-27 | $241M 2024-25 | 6 |
| Connectivity · BYE05 | Common Government of Canada Information Technology (IT) Operations | New since an earlier plan | $207M 2026-27 | $348M 2024-25 | 4 |
| Financial Management Services · ISS05 | Internal Services | New since an earlier plan | $50.7M 2026-27 | $50.4M 2024-25 | 0 |
| Information Technology Services · ISS07 | Internal Services | New since an earlier plan | $43.4M 2026-27 | $92M 2024-25 | 0 |
| Human Resources Management Services · ISS04 | Internal Services | New since an earlier plan | $42.1M 2026-27 | $65.2M 2024-25 | 0 |
| Management and Oversight Services · ISS01 | Internal Services | New since an earlier plan | $41.9M 2026-27 | $48.4M 2024-25 | 0 |
| Acquisition Management Services · ISS0Z | Internal Services | New since an earlier plan | $25.6M 2026-27 | $33.4M 2024-25 | 0 |
| Real Property Management Services · ISS08 | Internal Services | New since an earlier plan | $22.4M 2026-27 | $22.9M 2024-25 | 0 |
| Communications Services · ISS02 | Internal Services | New since an earlier plan | $14.5M 2026-27 | $12.2M 2024-25 | 0 |
| Information Management Services · ISS06 | Internal Services | New since an earlier plan | $9.3M 2026-27 | $12.4M 2024-25 | 0 |
| Materiel Management Services · ISS09 | Internal Services | New since an earlier plan | $7.8M 2026-27 | $4.2M 2024-25 | 0 |
| Legal Services · ISS03 | Internal Services | New since an earlier plan | $0 2026-27 | $975K 2019-20 | 0 |
| Information Technology Infrastructure Services · BMO00 | — | Not in a Departmental Plan | — | $1.53B 2016-17 | 0 |
| Data Centre Information Technology Operations · BYE03 | Common Government of Canada Information Technology (IT) Operations | Appeared and later dropped | $700M 2025-26 | $745M 2024-25 | 8 |
| Data Centres · BFT00 | Modern, reliable, secure and cost-effective information technology (IT) infrastructure services to support government priorities and program delivery. | Not in a Departmental Plan | — | $602M 2017-18 | 0 |
| Telecommunications · BFU00 | Modern, reliable, secure and cost-effective information technology (IT) infrastructure services to support government priorities and program delivery. | Not in a Departmental Plan | — | $594M 2017-18 | 0 |
| Data Centre Information Technology Operations · BWD10 | Data Centres | Appeared and later dropped | $576M 2020-21 | $691M 2020-21 | 8 |
| Enterprise Services Design and Delivery · BWG04 | Customer Relationships and Service Management | Appeared and later dropped | $374M 2020-21 | $318M 2020-21 | 1 |
| Networks · BWE10 | Telecommunications | Appeared and later dropped | $348M 2020-21 | $341M 2020-21 | 2 |
| Wide Area Network · BWE02 | Telecommunications | Appeared and later dropped | $286M 2019-20 | $224M 2019-20 | 1 |
| Telecommunications · BWE09 | Telecommunications | Appeared and later dropped | $256M 2020-21 | $266M 2020-21 | 3 |
| Mobile Devices and Fixed-Line Phones · BWE05 | Telecommunications | Appeared and later dropped | $190M 2019-20 | $199M 2019-20 | 1 |
| Internal Services · ISC00 | Internal Services | Not in a Departmental Plan | — | $178M 2017-18 | 0 |
| Program Management · BFW00 | Modern, reliable, secure and cost-effective information technology (IT) infrastructure services to support government priorities and program delivery. | Not in a Departmental Plan | — | $169M 2017-18 | 0 |
| Mid-Range · BWD06 | Data Centres | Appeared and later dropped | $161M 2019-20 | $167M 2019-20 | 1 |
| Mainframe · BWD07 | Data Centres | Appeared and later dropped | $152M 2019-20 | $137M 2019-20 | 1 |
| Security · BWF07 | Cyber and IT Security | Appeared and later dropped | $151M 2020-21 | $228M 2020-21 | 4 |
| Cyber and IT Security · BFV00 | Modern, reliable, secure and cost-effective information technology (IT) infrastructure services to support government priorities and program delivery. | Not in a Departmental Plan | — | $141M 2017-18 | 0 |
| Infrastructure Security · BWF03 | Cyber and IT Security | Appeared and later dropped | $121M 2019-20 | $108M 2019-20 | 2 |
| Email and Workplace Technology · BFS00 | Modern, reliable, secure and cost-effective information technology (IT) infrastructure services to support government priorities and program delivery. | Not in a Departmental Plan | — | $113M 2017-18 | 0 |
| Workplace Technologies · BWC06 | Email and Workplace Technology | Appeared and later dropped | $106M 2020-21 | $150M 2020-21 | 3 |
| Local Area Network · BWE01 | Telecommunications | Appeared and later dropped | $93M 2019-20 | $129M 2019-20 | 1 |
| Service Management · BWG02 | Customer Relationships and Service Management | Appeared and later dropped | $91.5M 2019-20 | $82M 2019-20 | 2 |
| Data Centre Facility · BWD04 | Data Centres | Appeared and later dropped | $83.6M 2019-20 | $60.8M 2019-20 | 2 |
| High Performance Computing Solution · BWD05 | Data Centres | Appeared and later dropped | $77.3M 2019-20 | $87.9M 2019-20 | 1 |
| Software Provisioning · BWC03 | Email and Workplace Technology | Appeared and later dropped | $69.5M 2019-20 | $114M 2019-20 | 1 |
| Strategic Direction · BWG01 | Customer Relationships and Service Management | Appeared and later dropped | $68.6M 2019-20 | $90.9M 2019-20 | 2 |
| Storage · BWD08 | Data Centres | Appeared and later dropped | $52.3M 2019-20 | $97.7M 2019-20 | 1 |
| Customer Relationships · BWG03 | Customer Relationships and Service Management | Appeared and later dropped | $45.2M 2019-20 | $61M 2019-20 | 1 |
| Conferencing Services · BWE06 | Telecommunications | Appeared and later dropped | $27M 2019-20 | $26.9M 2019-20 | 1 |
| Email Services · BWC01 | Email and Workplace Technology | Appeared and later dropped | $22.7M 2019-20 | $39.3M 2019-20 | 1 |
| Digital Communications · BWC05 | Email and Workplace Technology | Appeared and later dropped | $22.7M 2019-20 | $2.6M 2019-20 | 1 |
| Security Management and Governance · BWF05 | Cyber and IT Security | Appeared and later dropped | $21.3M 2019-20 | $12.3M 2019-20 | 1 |
| Middleware & Database · BWD03 | Data Centres | Appeared and later dropped | $17.3M 2019-20 | $22.9M 2019-20 | 1 |
| Cloud · BYE02 | Common Government of Canada Information Technology (IT) Operations | Appeared and later dropped | $15.5M 2025-26 | $29.6M 2024-25 | 2 |
| Contact Centre Infrastructure · BWE07 | Telecommunications | Appeared and later dropped | $15.3M 2019-20 | $28.1M 2019-20 | 1 |
| Cloud · BWD09 | Data Centres | Appeared and later dropped | $13.7M 2020-21 | $18M 2020-21 | 1 |
| Toll-Free Voice · BWE08 | Telecommunications | Appeared and later dropped | $13.4M 2019-20 | $8.2M 2019-20 | 1 |
| Secret Infrastructure · BWF02 | Cyber and IT Security | Appeared and later dropped | $11M 2019-20 | $19M 2019-20 | 1 |
| Satellite · BWE04 | Telecommunications | Appeared and later dropped | $10.8M 2019-20 | $3.1M 2019-20 | 1 |
| Internet · BWE03 | Telecommunications | Appeared and later dropped | $10.7M 2019-20 | $7.6M 2019-20 | 1 |
| Bulk Print · BWD01 | Data Centres | Appeared and later dropped | $9M 2019-20 | $4.5M 2019-20 | 1 |
| Cyber Security Strategic Planning · BWF04 | Cyber and IT Security | Appeared and later dropped | $7.4M 2019-20 | $4M 2019-20 | 2 |
| Workplace Technology Services · BWC04 | Email and Workplace Technology | Appeared and later dropped | $6.3M 2019-20 | -$717K 2019-20 | 1 |
| Identity and Access Management · BWF01 | Cyber and IT Security | Appeared and later dropped | $2.4M 2018-19 | — | 1 |
| Brokered Public Cloud Services · BFX00 | Modern, reliable, secure and cost-effective information technology (IT) infrastructure services to support government priorities and program delivery. | Not in a Departmental Plan | — | $1.6M 2017-18 | 0 |
| File and Print · BWD02 | Data Centres | Appeared and later dropped | $255K 2019-20 | -$587K 2019-20 | 1 |
| Hardware Provisioning · BWC02 | Email and Workplace Technology | Appeared and later dropped | $92K 2019-20 | -$17.7M 2019-20 | 5 |
| Secure Remote Access · BWF06 | Cyber and IT Security | Appeared and later dropped | $0 2018-19 | — | 1 |
