Program directory · Shared Services Canada
Workplace Technologies
- Department
- Shared Services Canada
- Program code
- BYE01 (SHARE)
- Core responsibility
- Common Government of Canada Information Technology (IT) Operations
- In Departmental Plans
- 2021-22 – 2026-27 · New since an earlier plan
What it does
The Workplace Technologies Program helps Government of Canada organizations work better together by providing secure, modern, and accessible digital tools and services. These tools support email, messaging, collaboration, and productivity, making it easier for public servants to communicate and get their work done, whether they are in the office or working remotely. The program offers standardized workplace technology solutions across departments, including hardware and software provisioning, desktop support, asset management, executive support, as well as access to customized adaptive technologies and accessibility testing and training. It also provides services through digital lounges and regional points of service. By designing services that are inclusive from the start and guided by accessibility standards, the program tries to ensure tools and technologies meet the diverse needs of all public servants, including persons with disabilities. The program works closely with clients to understand their needs and provide timely and respectful support. As a result, departments are adopting tools that promote accessibility, efficiency, and digital transformation across government. Ultimately, the Workplace Technologies Program supports a more inclusive, responsive, and effective public service so that federal departments can better serve Canadians.
Source: the department's Program Inventory, via GC InfoBase.
History and lineage
First appears in GC InfoBase's actual spending by program in 2021-22. The data does not record when a program was created; it may be older than its first appearance here, which is limited by the sources (program spending starts in 2010-11, Departmental Plans in 2018-19).
| Program | Relation | Years with data | Actual spending over those years |
|---|---|---|---|
| Workplace Technology Services | Earlier program (name match, medium confidence) | 2018-19 – 2021-22 | $4.2M |
| Workplace Technologies | Earlier program (name match, high confidence) | 2020-21 – 2022-23 | $150M |
| Workplace Technologies | This program | 2021-22 – 2028-29 | $814M |
Significant changes in scope and budget
Detected from the data: renames between plans, programs it appears to replace, merge with or split into (matched by name), year-over-year changes in spending of at least 25% and $5M, or in employees of at least 20% and 25 FTEs, linked budget measures, and results indicators added or dropped.
| Year | What changed | Source |
|---|---|---|
| 2021-22 | Appears to replace Workplace Technologies | Canada Spends name match across plans (an inference) |
| 2025-26 | Planned spending $301M, against $232M in 2024-25 (+30%). | Latest Departmental Plan |
| 2026-27 | Indicators added: Availability of the primary GC communication & collaboration platform (M365) | Departmental Results Framework (GC InfoBase) |
| 2026-27 | Indicators dropped: % of calls resolved by the Service Desk; % of time digital communications and collaboration services are available to Government of Canada (GC) users; % of users of core communication and collaboration capabilities in participating Government of Canada (GC) organizations; Customer satisfaction with email services; Customer satisfaction with hardware and software provisioning | Departmental Results Framework (GC InfoBase) |
Success criteria
The program's indicators from its department's Departmental Results Framework: the target set in each year's plan, and the result reported the following year. Source: GC InfoBase.
Historical: targets against results
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2021-22 | ≥ 75% | 2022 | 90.2% | Met |
| 2022-23 | ≥ 75% | 2023 | 92.8% | Met |
| 2023-24 | ≥ 75% | 2024 | 90.5% | Met |
| 2024-25 | ≥ 75% | 2025 | 92.3% | Met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2021-22 | ≥ 99.9% | 2022 | 100% | Met |
| 2022-23 | ≥ 99.9% | 2023 | 100% | Met |
| 2023-24 | ≥ 99.9% | 2024 | 100% | Met |
| 2024-25 | ≥ 99.9% | 2025 | 100% | Met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2021-22 | ≥ 100% | 2022 | 100% | Met |
| 2022-23 | ≥ 100% | 2023 | — 100% MS Teams deployment across all Partners achieved in January 2022. This indicator will be removed in the future. | No result reported |
| 2023-24 | ≥ 100% | 2024 | — 100% MS Teams deployment across all Partners achieved in January 2022. This indicator will be removed in the future. | No result reported |
| 2024-25 | ≥ 100% | 2025 | — 100% MS Teams deployment across all Partners achieved in January 2022. This indicator will be removed in the future. | No result reported |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2021-22 | 3.6 – 5 | 2022 | 4.26 | Met |
| 2022-23 | 3.6 – 5 | 2023 | 4.17 | Met |
| 2023-24 | 3.6 – 5 | 2024 | 4.07 | Met |
| 2024-25 | 3.6 – 5 | 2025 | 4.09 | Met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2021-22 | 3.6 – 5 | 2022 | 3.81 | Met |
| 2022-23 | 3.6 – 5 | 2023 | 3.84 | Met |
| 2023-24 | 3.6 – 5 | 2024 | 3.84 | Met |
| 2024-25 | 3.6 – 5 | 2025 | 3.91 | Met |
Current: the 2026-27 plan's targets
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2026-27 | ≥ 99.9% | 2027 | — | Planned |
Future goals: targets due after 2026-27
No targets with a later due date.
Spending and employees: planned against actual
Spending
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2021-22 | $130M | $173M |
| 2022-23 | $132M | $185M |
| 2023-24 | $182M | $224M |
| 2024-25 | $201M | $232M |
| 2025-26 | $301M | — |
| 2026-27 | $255M | — |
| 2027-28 | $308M* | — |
| 2028-29 | $276M* | — |
Employees (FTEs)
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2021-22 | 307 | 375 |
| 2022-23 | 399 | 388 |
| 2023-24 | 352 | 413 |
| 2024-25 | 393 | 408 |
| 2025-26 | 391 | — |
| 2026-27 | 449 | — |
| 2027-28 | 454* | — |
| 2028-29 | 449* | — |
Planned spending, plan by plan
Each row is one year's Departmental Plan and its forecast for the next three fiscal years; read a column down to see how the forecast for one year changed. The last row is what was actually spent. Click an amount for its source. Biggest changes in federal spending plans
| Plan | 2021-22 | 2022-23 | 2023-24 | 2024-25 | 2025-26 | 2026-27 | 2027-28 | 2028-29 |
|---|---|---|---|---|---|---|---|---|
| 2021-22 plan | $129,610,426 | $118,743,012 | $75,777,076 | |||||
| 2022-23 plan | $131,530,287 | $89,873,353 | $89,433,758 | |||||
| 2023-24 plan | $182,173,660 | $176,716,998 | $176,604,135 | |||||
| 2024-25 plan | $200,757,323 | $191,916,321 | $179,705,725 | |||||
| 2025-26 plan | $301,034,653 | $278,869,129 | $277,120,742 | |||||
| 2026-27 plan | $254,925,127 | $307,549,813 | $275,922,368 | |||||
| Actual | $173,191,164 | $185,176,822 | $224,352,016 | $231,735,563 |
Actual spending is from Departmental Results Reports and the Public Accounts, as published in GC InfoBase. FTEs are full-time equivalents.
