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Program directory · Shared Services Canada

Workplace Technology Services

Program code
BWC04 (SHARE)
Core responsibility
Email and Workplace Technology
In Departmental Plans
2018-19 – 2019-20 · Appeared and later dropped

What it does

GC InfoBase has no Program Inventory description for this program.

History and lineage

First appears in GC InfoBase's actual spending by program in 2018-19. The data does not record when a program was created; it may be older than its first appearance here, which is limited by the sources (program spending starts in 2010-11, Departmental Plans in 2018-19).

2018-192019-202020-212021-222022-232023-242024-252025-262026-272027-282028-29Workplace Technology Services 2018-19: $4.9MWorkplace Technology Services 2019-20: -$717KWorkplace Technology Services 2020-21: $6.4MWorkplace Technology Services 2021-22: $6.9MWorkplace Technologies 2020-21: $150MWorkplace Technologies 2021-22: $105MWorkplace Technologies 2022-23: $93.5MWorkplace Technologies 2021-22: $173MWorkplace Technologies 2022-23: $185MWorkplace Technologies 2023-24: $224MWorkplace Technologies 2024-25: $232MWorkplace Technologies 2025-26: $301MWorkplace Technologies 2026-27: $255MWorkplace Technologies 2027-28: $308MWorkplace Technologies 2028-29: $276MWorkplace Technology ServicesWorkplace TechnologiesWorkplace Technologies
Bars: spending by fiscal year (dark: actual; light: actual restated on the 2017-18 program structure; outlined: the latest plan's forecast; grey: related programs). Bands: each program in the lineage over the years it has data.
ProgramRelationYears with dataActual spending over those years
Workplace Technology ServicesThis program2018-19 – 2021-22$4.2M
Workplace TechnologiesLater program (name match, medium confidence)2020-21 – 2022-23$150M
Workplace TechnologiesLater program (name match, high confidence)2021-22 – 2028-29$814M

Significant changes in scope and budget

Detected from the data: renames between plans, programs it appears to replace, merge with or split into (matched by name), year-over-year changes in spending of at least 25% and $5M, or in employees of at least 20% and 25 FTEs, linked budget measures, and results indicators added or dropped.

YearWhat changedSource
2019-20Spending -$717K, against $4.9M in 2018-19 (−115%).Actual spending (GC InfoBase)
2020-21Appears to be replaced by Workplace TechnologiesCanada Spends name match across plans (an inference)
2020-21Planned spending $6.4M, against -$717K in 2019-20 (+993%).Latest Departmental Plan

Success criteria

The program's indicators from its department's Departmental Results Framework: the target set in each year's plan, and the result reported the following year. Source: GC InfoBase.

Historical: targets against results

% of calls resolved by the Service Desk
Expected result: Fully cost-recovered services provided to 4 optional clients serving over 24,500 workstations
78%2018-19✓ met93%2019-20✓ met

Bars: result reported. Dashed line: target.

Report yearTargetDueResultStatus
2018-19≥ 75%201978%Met
2019-2075% – 100%202093%Met

Current: the 2026-27 plan's targets

No indicators in the 2026-27 plan.

Future goals: targets due after 2026-27

No targets with a later due date.

Spending and employees: planned against actual

Spending

2018-19: $5.5M2018-19: $4.9M2018-192019-20: $6.3M2019-20: -$717K2019-202020-21: $6.4M2020-212021-22: $6.9M2021-22
Outlined bar: planned in that year's Departmental Plan (dashed: the latest plan, for years not yet reported). Filled bar: actual.
Show the numbers
Fiscal yearPlannedActual
2018-19$5.5M$4.9M
2019-20$6.3M-$717K
2020-21$6.4M*—
2021-22$6.9M*—

Employees (FTEs)

2018-19: 902018-19: 1702018-192019-20: 1712019-20: 1602019-202020-21: 1732020-212021-22: 1732021-22
Outlined bar: planned in that year's Departmental Plan (dashed: the latest plan, for years not yet reported). Filled bar: actual.
Show the numbers
Fiscal yearPlannedActual
2018-1990170
2019-20171160
2020-21173*—
2021-22173*—

Planned spending, plan by plan

Each row is one year's Departmental Plan and its forecast for the next three fiscal years; read a column down to see how the forecast for one year changed. The last row is what was actually spent. Click an amount for its source. Biggest changes in federal spending plans

Plan2018-192019-202020-212021-22
2018-19 plan$5,476,671$3,852,976$3,858,536
2019-20 plan$6,274,156$6,402,285$6,912,576
Actual$4,905,789-$717,238

Actual spending is from Departmental Results Reports and the Public Accounts, as published in GC InfoBase. FTEs are full-time equivalents.