Program directory · Shared Services Canada
Enterprise Services Design and Delivery
- Department
- Shared Services Canada
- Program code
- BYE07 (SHARE)
- Core responsibility
- Common Government of Canada Information Technology (IT) Operations
- In Departmental Plans
- 2021-22 – 2026-27 · New since an earlier plan
What it does
The Enterprise Services Design and Delivery Program leads the development, delivery, and evolution of a broad range of innovative and transformative enterprise IT services, solutions, and projects for the Government of Canada (GC). From technological discovery to enterprise-scale adoption and infrastructure service maintenance, the program applies industry intelligence and standards, realizes cost and operational efficiencies, and achieves IT service excellence to optimize client experience, investment, and value. This program drives innovation and digital transformation through major collaboration with stakeholders throughout the GC, leading technology companies, private sector service providers, the scientific community, and academia to enable the adoption of emerging technologies. Continuous research and development, stakeholder engagement, and expertise empower partners with integrated solution design and strong project management governance in defining their business needs for effective strategic planning and delivery of complex, transformative IT projects across time. These innovative enterprise solutions are designed to meet the needs of partners and transform the ways the government uses technology to deliver enhanced services to Canadians.
Source: the department's Program Inventory, via GC InfoBase.
History and lineage
First appears in GC InfoBase's actual spending by program in 2021-22. The data does not record when a program was created; it may be older than its first appearance here, which is limited by the sources (program spending starts in 2010-11, Departmental Plans in 2018-19).
| Program | Relation | Years with data | Actual spending over those years |
|---|---|---|---|
| Enterprise Services Design and Delivery | Earlier program (name match, high confidence) | 2020-21 – 2022-23 | $318M |
| Enterprise Services Design and Delivery | This program | 2021-22 – 2028-29 | $1.39B |
Significant changes in scope and budget
Detected from the data: renames between plans, programs it appears to replace, merge with or split into (matched by name), year-over-year changes in spending of at least 25% and $5M, or in employees of at least 20% and 25 FTEs, linked budget measures, and results indicators added or dropped.
| Year | What changed | Source |
|---|---|---|
| 2021-22 | Appears to replace Enterprise Services Design and Delivery | Canada Spends name match across plans (an inference) |
| 2023-24 | Indicators added: Percentage (%) of critical incidents under SSC control resolved within established service level standards; Average rating provided in response to the General Satisfaction Questionnaire (five-point scale); Average rating provided in response to the Services Satisfaction Questionnaire (five-point scale) | Departmental Results Framework (GC InfoBase) |
| 2023-24 | Indicators dropped: % of reviewed projects at each gate from an architecture lens perspective | Departmental Results Framework (GC InfoBase) |
| 2025-26 | Planned spending $195M, against $361M in 2024-25 (−46%). | Latest Departmental Plan |
| 2026-27 | Indicators dropped: Average rating provided in response to the General Satisfaction Questionnaire (five-point scale); Average rating provided in response to the Services Satisfaction Questionnaire (five-point scale) | Departmental Results Framework (GC InfoBase) |
| 2026-27 | Planned spending $265M, against $195M in 2025-26 (+36%). | Latest Departmental Plan |
Success criteria
The program's indicators from its department's Departmental Results Framework: the target set in each year's plan, and the result reported the following year. Source: GC InfoBase.
Historical: targets against results
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2023-24 | ≥ 60% | 2024 | 56% In 2023-24, a higher than normal volume of critical RCMP radio systems outages across the country caused SSC to miss its target. These outages were largely due to loss of network connectivity to sites in remote locations. where vendor support is very limited. (e.g. fly-in only locations) which caused delays in restoring connections. To help mitigate the duration and frequency of these outages, SS… | Not met |
| 2024-25 | ≥ 60% | 2025 | 55% Impact of Change-Related Incidents: Incidents from changes correlate with longer resolution times. Months with more change-related incidents have lower resolution rates. Critical incidents: 23% are change-related; 56% resolved within target. High-priority incidents: 12% are change-related; 65% resolved within target. Change-related incidents are more complex, causing longer resolution times. Hard… | Not met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2023-24 | 3.6 – 5 | 2024 | 3.83 | Met |
| 2024-25 | 3.6 – 5 | 2025 | 3.72 | Met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2023-24 | 3.6 – 5 | 2024 | 3.82 | Met |
| 2024-25 | 3.6 – 5 | 2025 | 3.79 | Met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2021-22 | ≥ 100% | 2022 | 100% | Met |
| 2022-23 | ≥ 100% | 2023 | 100% | Met |
Current: the 2026-27 plan's targets
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2026-27 | ≥ 60% | 2027 | — | Planned |
Future goals: targets due after 2026-27
No targets with a later due date.
Spending and employees: planned against actual
Spending
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2021-22 | $213M | $305M |
| 2022-23 | $419M | $372M |
| 2023-24 | $313M | $349M |
| 2024-25 | $204M | $361M |
| 2025-26 | $195M | — |
| 2026-27 | $265M | — |
| 2027-28 | $200M* | — |
| 2028-29 | $180M* | — |
Employees (FTEs)
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2021-22 | 1,244 | 1,615 |
| 2022-23 | 1,324 | 1,904 |
| 2023-24 | 1,556 | 1,922 |
| 2024-25 | 1,708 | 1,857 |
| 2025-26 | 1,800 | — |
| 2026-27 | 1,748 | — |
| 2027-28 | 1,701* | — |
| 2028-29 | 1,566* | — |
Planned spending, plan by plan
Each row is one year's Departmental Plan and its forecast for the next three fiscal years; read a column down to see how the forecast for one year changed. The last row is what was actually spent. Click an amount for its source. Biggest changes in federal spending plans
| Plan | 2021-22 | 2022-23 | 2023-24 | 2024-25 | 2025-26 | 2026-27 | 2027-28 | 2028-29 |
|---|---|---|---|---|---|---|---|---|
| 2021-22 plan | $212,635,650 | $179,078,919 | $53,695,646 | |||||
| 2022-23 plan | $418,519,893 | $83,593,650 | $57,026,284 | |||||
| 2023-24 plan | $313,176,527 | $212,260,265 | $211,908,220 | |||||
| 2024-25 plan | $203,931,687 | $190,574,327 | $208,366,923 | |||||
| 2025-26 plan | $194,961,784 | $209,347,435 | $209,362,789 | |||||
| 2026-27 plan | $264,701,114 | $199,738,911 | $180,394,196 | |||||
| Actual | $305,252,105 | $371,877,280 | $348,545,569 | $361,279,869 |
Actual spending is from Departmental Results Reports and the Public Accounts, as published in GC InfoBase. FTEs are full-time equivalents.
