Program directory · Shared Services Canada
Data Centre Information Technology Operations
- Department
- Shared Services Canada
- Program code
- BYE03 (SHARE)
- Core responsibility
- Common Government of Canada Information Technology (IT) Operations
- In Departmental Plans
- 2021-22 – 2025-26 · Appeared and later dropped
What it does
Data Centre Service Branch (DCSB) is responsible for the development of plans, designs and operations of data centre services for the Government of Canada IT infrastructure. DCSB will provide full lifecycle management (strategy, plan, build, test, deploy, operate, and decommission) of its service offerings. DCSB key objectives include consolidating, standardizing and streamlining Government of Canada operations and database computing (data centre) services which support customer organizations’ delivery of programs and services to Canadians. DCSB functions include the end-to-end management of physical complexes; the establishment of computing environments for customer organizations and for SSC’s internal needs across all computing platforms; and the provision of technical support and certification for day-to-day operations, production applications and database computing environments.
Source: the department's Program Inventory, via GC InfoBase.
History and lineage
First appears in GC InfoBase's actual spending by program in 2021-22. The data does not record when a program was created; it may be older than its first appearance here, which is limited by the sources (program spending starts in 2010-11, Departmental Plans in 2018-19).
| Program | Relation | Years with data | Actual spending over those years |
|---|---|---|---|
| Data Centre Information Technology Operations | Earlier program (name match, high confidence) | 2020-21 – 2022-23 | $691M |
| Data Centre Information Technology Operations | This program | 2021-22 – 2027-28 | $2.76B |
Significant changes in scope and budget
Detected from the data: renames between plans, programs it appears to replace, merge with or split into (matched by name), year-over-year changes in spending of at least 25% and $5M, or in employees of at least 20% and 25 FTEs, linked budget measures, and results indicators added or dropped.
| Year | What changed | Source |
|---|---|---|
| 2021-22 | Appears to replace Data Centre Information Technology Operations | Canada Spends name match across plans (an inference) |
| 2022-23 | Spending $688M, against $528M in 2021-22 (+30%). | Actual spending (GC InfoBase) |
| 2023-24 | Indicators dropped: % of time the bulk print services are available | Departmental Results Framework (GC InfoBase) |
Success criteria
The program's indicators from its department's Departmental Results Framework: the target set in each year's plan, and the result reported the following year. Source: GC InfoBase.
Historical: targets against results
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2021-22 | ≥ 31% | 2022 | 0% Canada Border Services Agency and Canada Revenue Agency mainframes are scheduled to be migrated in 2022-23. Migration of mainframes to enterprise Data Centres did not take place due to delays in a multi-stakeholder workload migration project. | Not met |
| 2022-23 | ≥ 31% | 2023 | — Migration was completed prior to this fiscal year and this indicator will be removed in the future. | No result reported |
| 2023-24 | ≥ 31% | 2024 | — Migration was completed prior to this fiscal year and this indicator will be removed in the future. | No result reported |
| 2024-25 | ≥ 31% | 2025 | — Migration was completed prior to this fiscal year and this indicator will be removed in the future. | No result reported |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2021-22 | ≥ 99.5% | 2022 | 100% | Met |
| 2022-23 | ≥ 99.5% | 2023 | 100% | Met |
| 2023-24 | ≥ 99.5% | 2024 | 100% | Met |
| 2024-25 | ≥ 99.5% | 2025 | 100% | Met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2021-22 | ≥ 98% | 2022 | 99.9% | Met |
| 2022-23 | ≥ 98% | 2023 | 99.9% | Met |
| 2023-24 | ≥ 98% | 2024 | 99.9% | Met |
| 2024-25 | ≥ 98% | 2025 | 100% | Met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2021-22 | ≥ 99.5% | 2022 | 100% | Met |
| 2022-23 | ≥ 99.5% | 2023 | 100% | Met |
| 2023-24 | ≥ 99.5% | 2024 | 100% | Met |
| 2024-25 | ≥ 99.5% | 2025 | 99.9% | Met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2021-22 | ≥ 99.5% | 2022 | 100% | Met |
| 2022-23 | ≥ 99.5% | 2023 | 100% | Met |
| 2023-24 | ≥ 99.5% | 2024 | 100% | Met |
| 2024-25 | ≥ 99.5% | 2025 | 99.9% | Met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2021-22 | ≤ 60 | 2022 | 242.88 Multiple mainframe outages happened during the course of 2021-22. These outages were twice or more than twice the length of downtime usually set as a target (60 min target) and led to the target not being met. | Not met |
| 2022-23 | ≤ 60 | 2023 | — As there were no critical incidents affecting Mainframe services this year, result is n/a for 2022-23. | No result reported |
| 2023-24 | ≤ 60 | 2024 | 657 The target was missed due to an upgrade performed by the original manufacturer of the equipment which caused an error. The higher than expected restore time is the result of the time to engage the vendor, diagnose the issue, and develop the right strategy to restore services while preventing any loss of data. | Not met |
| 2024-25 | ≤ 60 | 2025 | 57 | Met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2021-22 | 3.6 – 5 | 2022 | 3.85 | Met |
| 2022-23 | 3.6 – 5 | 2023 | 3.95 | Met |
| 2023-24 | 3.6 – 5 | 2024 | 3.81 | Met |
| 2024-25 | 3.6 – 5 | 2025 | 3.72 | Met |
Bars: result reported. Dashed line: target.
| Report year | Target | Due | Result | Status |
|---|---|---|---|---|
| 2021-22 | ≥ 99.9% | 2022 | 0% As of April 1 2021, Shared Services Canada (Mainframe Operations Management) has transferred Bulk Print and Insertion Services to Public Services and Procurement Canada and will not be reporting further. | Not met |
| 2022-23 | ≥ 99.9% | 2023 | — Bulk Print and Insertion Services were transferred to PSPC in 2021-22. SSC will no longer be reporting on this and this indicator will be removed in the future. | No result reported |
Current: the 2026-27 plan's targets
No indicators in the 2026-27 plan.
Future goals: targets due after 2026-27
No targets with a later due date.
Spending and employees: planned against actual
Spending
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2021-22 | $589M | $528M |
| 2022-23 | $724M | $688M |
| 2023-24 | $675M | $801M |
| 2024-25 | $752M | $745M |
| 2025-26 | $700M | — |
| 2026-27 | $644M* | — |
| 2027-28 | $633M* | — |
Employees (FTEs)
Show the numbers
| Fiscal year | Planned | Actual |
|---|---|---|
| 2021-22 | 1,527 | 1,862 |
| 2022-23 | 1,762 | 1,982 |
| 2023-24 | 1,984 | 2,124 |
| 2024-25 | 2,222 | 2,119 |
| 2025-26 | 2,201 | — |
| 2026-27 | 2,201* | — |
| 2027-28 | 2,198* | — |
Planned spending, plan by plan
Each row is one year's Departmental Plan and its forecast for the next three fiscal years; read a column down to see how the forecast for one year changed. The last row is what was actually spent. Click an amount for its source. Biggest changes in federal spending plans
| Plan | 2021-22 | 2022-23 | 2023-24 | 2024-25 | 2025-26 | 2026-27 | 2027-28 |
|---|---|---|---|---|---|---|---|
| 2021-22 plan | $588,595,556 | $587,188,623 | $592,884,160 | ||||
| 2022-23 plan | $724,125,365 | $711,481,050 | $638,518,264 | ||||
| 2023-24 plan | $675,137,029 | $630,747,014 | $593,192,773 | ||||
| 2024-25 plan | $751,878,779 | $696,006,850 | $620,461,959 | ||||
| 2025-26 plan | $699,512,936 | $643,743,474 | $632,874,393 | ||||
| Actual | $528,334,020 | $687,961,732 | $800,600,473 | $744,846,643 |
Actual spending is from Departmental Results Reports and the Public Accounts, as published in GC InfoBase. FTEs are full-time equivalents.
